Risk And Uncertainty - Publications - Faculty & Research

22 Nov 2011
Working Paper Summaries

Carbon Tariffs: Impacts on Technology Choice, Regional Competitiveness, and Global Emissions

Keywords: by David F. Drake; Manufacturing

25 Feb 2015
Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

with the world and having an impact have dropped dramatically." Iansiti points out that there is also, unfortunately, a downside to this new reality. "We are just beginning to appreciate the implications of this highly connected... View Details

Keywords: by Julia Hanna; Education; Technology

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Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

medical condition or segment of a primary care population. Outcomes for a condition are always multidimensional and include what matters to clinicians and patients – patient reported outcomes form an... View Details

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

assessing which management practices and processes in an organization could benefit from experimentation? It is important to understand that experimentation matters to managing change and uncertainty. A: It... View Details

Keywords: by Wendy Guild

01 Mar 2017
News

Alumni and Faculty Books for March 2017

through the region, collecting personal stories and rare and authentic home recipes that bring to life the history, heritage, and changing landscape of Dali. Faculty Books The... View Details

October 2014 (Revised June 2016)
Case

MasterCard: Driving Financial Inclusion

By: Sunil Gupta, Rajiv Lal and Natalie Kindred

MasterCard CEO Ajay Banga was investing significant time and attention to increase financial inclusion among individuals with historically no access to banking or financial services in countries around the world with large underserved populations. The effort included... View Details

Keywords: Marketing; Financial Services; Financial And Social Return; Financial Inclusion; Strategic Management; South Africa; Nigeria; Ajay Banga; Marketing Strategy; Social Marketing; Financial Services Industry; Banking Industry; South Africa; Nigeria

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2009
Working Paper

Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation

By: James K. Sebenius

When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation

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March 2018
Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift

In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details

Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics

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31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

Wallace Brett Donham Professor of Business Administration and faculty chair of the Leadership Initiative at Harvard Business School. Ann Le Cam is senior vice president of global talent and animation... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

01 Dec 2018
News

Alumni and Faculty Books for December 2018

of diversification (vertical, horizontal, and tangential) available for growth and explains how they might be identified, evaluated, and effectively pursued. He also addresses... View Details

September 2024 (Revised December 2024)
Case

Sona Comstar and Blackstone: Unlocking Value Through Business Transformation

By: Ranjay Gulati and Kanika Jain

Private equity firm Blackstone’s majority investment in automotive systems manufacturer Sona Comstar had culminated in the largest IPO in the Indian auto components industry in 2021, with stellar returns for all involved. This EV supplier was the result of a 2019... View Details

Keywords: Strategy; Decision Making; Engineering; Management; Risk and Uncertainty; Private Equity; Mergers and Acquisitions; Initial Public Offering; Auto Industry; Manufacturing Industry; Technology Industry; Asia; Southeast Asia

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Educators

October 2017 (Revised October 2022)
Case

JetBlue: Relevant Sustainability Leadership

By: George Serafeim

In 2017, JetBlue, the airline founded on the mission to “bring humanity back to air travel,” was considering becoming one of the first companies to report its sustainability performance according to the Sustainability Accounting Standards Board (SASB) standards. SASB... View Details

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Globalization and Emerging Markets - Course Catalog

and characteristics provide a unique set of opportunities for entrepreneurs and investors in the developed world and within emerging markets themselves, as well as for... View Details

September 2013 (Revised June 2014)
Supplement

Rana Plaza: Workplace Safety in Bangladesh (B)

By: John A. Quelch and Margaret L. Rodriguez

In the aftermath of the Rana Plaza building collapse, a group of international retailers and labor unions partnered to create a proposal for more stringent inspections and enforcement of safety standards in Bangladesh garment factories. The proposal was met by... View Details

Keywords: Retail Trade; Corporate Social Responsibility; Apparel; Bangladesh; Worker Safety; Government And Business; International Business; Apparel and Accessories Industry; Bangladesh

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01 Sep 2014
News

Alumni and Faculty Books for September 2014

who might prefer guaranteed tax-free retirement income not subject to Wall Street market fluctuations. The Tanner Extraction by Frank X. Biasi (PMD 41, 1981) F.X. Biasi Falling in Love Backwards: An Unlikely Tale of Happily Ever After by Diane Covington-Carter View Details

Keywords: faculty research; Alumni Research

25 May 2016
Research & Ideas

How Consumers and Businesses are Reshaping Public Health

homes. The temptation to undertake continuous rather than snapshot monitoring can, in some cases, be unproductive and costly, and risks turning patients into hypochondriacs.... View Details

Keywords: by John A. Quelch; Health

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Credential of Leadership, Impact, and Management in Business | HBS Online

Managing Risks Balancing Innovation and Control Featured Exercises Analyze your organization’s approach to managing common organizational tensions Analyze a job using the Job Design Optimization Tool (JDOT)... View Details

01 Mar 2016
News

Alumni and Faculty Books for March 2016

Alumni Books The Crimson Emperor: A Tale of Imperial Byzantium by Wim Baren, i.e., Barry Wemple (MBA 1973) (Amazon Digital Services) In this romantic tale, a weapon-maker’s son becomes a deadly warrior and military commander, rising to... View Details

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

lean—conditions that make it hard for leaders and their employees to take the risks required for innovation. Unfortunately, according to our survey, only 5 percent of executives consider the employee... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

July 2017 (Revised November 2017)
Case

'Clarín Lies!': Bias, Post-Truth, and Populism in Argentina's Media War

By: Rafael Di Tella, Jose Liberti and Sarah McAra

In 2012, Argentine media conglomerate Grupo Clarín and President Cristina Fernández de Kirchner were embroiled in what some called “the mother of all battles.” Grupo Clarín was one of the preeminent media companies in Argentina, with leading newspapers, cable... View Details