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Technology & Operations Management Awards & Honors - Faculty & Research

Recipient of a 2021 Fairness in AI Grant from the National Science Foundation and Amazon. Himabindu Lakkaraju : Winner of the 2021 Google AI for Social Good Award in the Public Health category. Michael Lingzhi Li : Runner-up for the 2021... View Details

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

attrition, or even desired behaviors at work, than merely to measure employee engagement.” Gregory Enjalbert offered a more personal perspective: “Engaging people is therefore very much about talking to them and listening actively to them... View Details

Keywords: by James Heskett

May 2010 (Revised May 2011)
Case

Kent Thiry: "Mayor" of DaVita

By: William W. George and Natalie Kindred

Kent Thiry, CEO of dialysis provider DaVita, is considering how to integrate employees from recently acquired Gambro Healthcare without damaging DaVita's robust, unconventional internal culture. When Thiry joined DaVita in 1999, breaking an important promise to his... View Details

Keywords: Mergers and Acquisitions; Experience and Expertise; Employee Relationship Management; Leadership Style; Organizational Change and Adaptation; Organizational Culture; Personal Development and Career; Integration; Health Industry

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12 Nov 2012
Research & Ideas

Pay Workers More So They Steal Less

percent of the cost of the wage increase. The analyses also suggest that benefits are likely to be higher in situations where employees share a shift. Inventory losses are higher in stores where employees work together, either because it... View Details

Keywords: by Kim Girard; Retail

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

into the social space for fear of how customers will react, but Gupta questions whether that’s a sign these companies really have a more general image problem that needs to be addressed. “A health care company might say we wouldn’t have a... View Details

Keywords: by Dina Gerdeman; Advertising; Technology

January 2020
Case

Celata Bioinnovations

By: John R. Wells and Benjamin Weinstock

In December 2019, Jon Hu (HBS ‘19) and Dr. Samantha Dale Strasser, co-founders of Celata Bioinnovations, were raising $1 million to launch their company. They had founded Celata less than six months earlier with the aim of redefining the drug discovery process.... View Details

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22 Feb 2022
News

New Urban Order

book) is accelerating that trend. “There are substantial public health impacts in wildfire smoke, extreme heat, and the aftermath of flooding,” notes Macomber, who teaches the MBA electives Business Opportunities in Climate Adaptation and... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

the next time your talks seem stalled for deal-related reasons: Is price truly the only issue? Can we unbundle different aspects of what looks like a single issue and give each side what it values most—at low cost to the other side? Are... View Details

Keywords: by Martha Lagace

Web

Electricity - Business & Environment

especially vulnerable to the impacts of climate change: hurricanes, wildfires, and sea level rise pose immense risks for the reliable delivery of electricity. As one example, restoring electric power in Puerto Rico following Hurricane Maria took nearly one year and... View Details

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

risk, Raman explains, has been through inventory. But "for numerous reasons, inventory became very expensive." Shorter product life cycles contribute to higher expenses, for example, in the personal computer market, where the... View Details

Keywords: by David Stauffer

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Industry Information - Alumni

the global personal care and household product market. Recently, it has added features on a variety of subjects, and expanded coverage in fast-growing markets in Asia and Latin America. CPG Matters A twice-monthly e-zine directed to the... View Details

07 Jan 2002
Research & Ideas

How Marketing Can Reduce Worldwide Poverty

process. That process, in fact, I'm more or less convinced is not led by the marketer. Once you say "marketer," I think the message doesn't stick. People say, "My God, you want to have a marketing person?" That person... View Details

Keywords: by Martha Lagace

Web

2024 Reunion Presentations - Alumni

open new pathways, forge new coalitions, and find sources of personal nurturance. Professor Rosabeth Kanter will outline five tactics for coping, transcending, and contributing to solutions to respond to View Details

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

In many developing countries it's common for a person to have a mobile phone but not a bank account. In fact, more than 1 billion people fit this description, and the number is only likely to increase. To that end, many companies are... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

moving target, potential customers are wary of costs and implementation complexities, and use cases, while powerful, are still lacking in many areas. Take advantage of uncertainty All this uncertainty is a fertile breeding ground for... View Details

Keywords: by Rocio Wu

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HBS - Financials | Supplemental Financial Information

CLIMB (Credential of Leadership, Impact, and Management in Business) program. The yearlong, comprehensive offering for both new and experienced business leaders combines courses on leadership, strategy, and finance with shorter courses in areas such as dynamic teaming... View Details

15 Dec 2003
Research & Ideas

The New Global Business Manager

quickly move to Europe?" or "Who is this key person in Europe we can transfer to Japan to drive this initiative?" So they've got to be the pollinators, the cross-fertilizers, very much in touch with their expertise and with... View Details

Keywords: by Cynthia Churchwell

26 Jul 2011
First Look

First Look: July 26

would create net benefits for society that contain salient costs frequently lack enough support for enactment because losses loom larger than gains. To address this consequence of loss aversion, we propose a policy-bundling technique in... View Details

Keywords: Sean Silverthorne

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

low-cost camera, but only after spending $2 billion trying to maximize its cameras' performance.10 The result of asymmetric battles often is the seemingly sudden end of a great firm. Cramming happens all the time. It is almost never successful. It View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

Publications