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  • All HBS Web  (7,232)
    • People  (19)
    • News  (1,278)
    • Research  (4,940)
    • Events  (79)
    • Multimedia  (45)
  • Faculty Publications  (3,627)
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  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

October issue of the Harvard Business Review by Scott Cook, Co-Founder and Chair of the Executive Committee of Intuit. Cook argues that a number View Details
Keywords: by Jim Heskett
  • 21 Jan 2022
  • Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

the industry run. Each brightly colored bag of Kahawa 1893 features a prominent QR code that allows purchasers to give to the women behind the beans. “People have been very receptive to the idea,” says Nyamumbo. “Customers tip at... View Details
  • 2011
  • Article

Incentive Compensation and the Likelihood of Termination: Theory and Evidence from Real Estate Organizations

By: Christopher Parsons, G. Hallman and J. Hartzell
We analyze two managerial compensation incentive devices: the threat of termination and pay for performance. We first develop a simple model predicting that these devices are substitutes: when termination incentives are low, optimal contracts provide stronger... View Details
Keywords: Motivation and Incentives; Resignation and Termination; Compensation and Benefits; Real Estate Industry
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Parsons, Christopher, G. Hallman, and J. Hartzell. "Incentive Compensation and the Likelihood of Termination: Theory and Evidence from Real Estate Organizations." Real Estate Economics 39, no. 3 (Fall 2011): 507–546.
  • April 2017 (Revised February 2020)
  • Supplement

edaixi (eWash): Digital Transformation of Laundry Services (B)

By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin
Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details
Keywords: Laundry; O2O; Online-to-offline; Service Operations; Business Model; Digital Platforms; Transformation; Service Industry; China
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Zhu, Feng, Weiru Chen, Chuang Chen, and Ciwu Lin. "edaixi (eWash): Digital Transformation of Laundry Services (B)." Harvard Business School Supplement 617-038, April 2017. (Revised February 2020.)
  • 01 Sep 2015
  • News

Greater Than the Sum of its Parts

complex, it is clear that a new model based on collaboration and deeper integration is essential to the University’s ability to sustain its impact in the 21st century. Harvard President Drew Faust has institutionalized a new era View Details
  • 05 May 2016
  • News

Fumigating the Criminal Bug: New Research on the Insulation of Volkswagen’s Middle Management

    Billions of Entrepreneurs: How China and India Are Reshaping Their Futures and Yours

    Translations available in Arabic, Brazilian Portuguese, Indonesian, Korean, Portuguese, Turkish, Vietnamese.

    Western concerns about the rise of China and India are raising alarms today, much as they were fifty years ago. China and India currently operate in... View Details

    • Article

    Beacon and Warning: Sherman Kent, Scientific Hubris, and the CIA's Office of National Estimates

    By: J. Peter Scoblic
    Would-be forecasters have increasingly extolled the predictive potential of Big Data and artificial intelligence. This essay reviews the career of Sherman Kent, the Yale historian who directed the CIA’s Office of National Estimates from 1952 to 1967, with an eye toward... View Details
    Keywords: National Security; Analytics and Data Science; Analysis; Forecasting and Prediction; History
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    Scoblic, J. Peter. "Beacon and Warning: Sherman Kent, Scientific Hubris, and the CIA's Office of National Estimates." Texas National Security Review 1, no. 4 (August 2018).
    • 29 Mar 2008
    • Research & Ideas

    Creativity, Entrepreneurship, and Organizations of the Future

    business. The chief insight was the idiosyncratic nature of creativity, underlining the need to forego "one size fits all" models of research and instead dig deeper... View Details
    Keywords: by Teresa M. Amabile & Mukti Khaire
    • April 2017 (Revised February 2020)
    • Case

    edaixi (eWash): Digital Transformation of Laundry Services (A)

    By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin
    Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details
    Keywords: Laundry; O2O; Online-to-offline; Business Model; Service Operations; Ownership Type; Digital Platforms; Transformation; China
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    Zhu, Feng, Weiru Chen, Chuang Chen, and Ciwu Lin. "edaixi (eWash): Digital Transformation of Laundry Services (A)." Harvard Business School Case 617-034, April 2017. (Revised February 2020.)
    • 15 Jul 2019
    • Book

    Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

    and free cash flow. The emphasis on cash helps explain how firms have changed their supply chains and how working capital has become a significant financial benefit to major firms ranging from Apple to Walmart. Similarly, emphasizing cash can help explain the promise... View Details
    Keywords: by Dina Gerdeman
    • January 2019 (Revised July 2021)
    • Case

    Analytical Space: The Next Frontier?

    By: Thomas R. Eisenmann, Jeffrey J. Bussgang and David Lane
    With one satellite aloft and in the midst of beta testing in late 2018, Analytical Space founders Justin Oliveira and Dan Nevius turned to critical questions about the pioneering startup’s go-to-market, pricing, and business development strategy. Analytical Space aimed... View Details
    Keywords: Pricing Decisions; Demand Validation; Revenue Model; Business Development; Space Tech; Satellites; Earth Observation; Remote Sensing; Business Startups; Emerging Markets; Growth and Development Strategy; Finance; Selection and Staffing; Business Strategy; Aerospace Industry
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    Eisenmann, Thomas R., Jeffrey J. Bussgang, and David Lane. "Analytical Space: The Next Frontier?" Harvard Business School Case 819-089, January 2019. (Revised July 2021.)
    • 16 Dec 2020
    • News

    A Creator in the Era of Disruption

    the Silicon Valley model of moving fast and breaking things—an early Mark Zuckerberg mantra—just doesn’t work. But that’s not necessarily a bad thing. Remember what Alex said in episode one about how these... View Details
    • 20 Feb 2017
    • Working Paper Summaries

    Where Should We Build a Mall? The Formation of Market Structure and Its Effect on Sales

    Keywords: by Doug J. Chung, Kyoungwon Seo, and Reo Song; Retail; Real Estate; Construction
    • March 2019 (Revised May 2019)
    • Case

    Fetchr: A New Way of Last Mile Delivery

    By: V.G. Narayanan and Eren Kuzucu
    By mid-2016, five years of aggressive growth had transformed Fetchr from a small logistics startup to a 1,000-employee, full-fledged last-mile delivery company operating across four countries in the Middle East and North Africa (MENA). Already beneficiaries of the... View Details
    Keywords: Startup; Decision; Financial Strategy; UAE; KSA; MENA; Cost Accounting; Business Model; Business Startups; Transformation; Cost Management; Strategy; Disruptive Innovation; Technological Innovation; Growth and Development Strategy; Growth Management; Logistics; Service Delivery; Supply Chain Management; Performance Evaluation; Mathematical Methods; Mobile and Wireless Technology; Transportation Networks; Middle East; United Arab Emirates; Dubai; Bahrain; Egypt; Saudi Arabia; North Africa
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    Narayanan, V.G., and Eren Kuzucu. "Fetchr: A New Way of Last Mile Delivery." Harvard Business School Case 119-018, March 2019. (Revised May 2019.)
    • 01 Dec 2019
    • News

    What’s Behind the Explosive Growth of Sustainable Investing?

    financial returns and impact in the business model of investee companies. Quite a few of the large, global PE firms have launched impact funds over the last year. On the public... View Details
    Keywords: Jen McFarland Flint
    • 09 Nov 2009
    • Research & Ideas

    Come Fly with Me: A History of Airline Leadership

    industry grows, the playing field is leveled, where one or two business models gain dominance, and managers who thrive in maximizing opportunities become the primary leadership archetype. The growth phase of... View Details
    Keywords: by Sarah Jane Gilbert; Air Transportation
    • 2007
    • Working Paper

    Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations

    By: Christopher Marquis and Julie Battilana
    We develop an institutional theory of how local communities continue to matter for organizations, and why community factors are particularly important in a global age. Since globalization has taken center stage in both practitioner and academic circles, research has... View Details
    Keywords: Geographic Location; Local Range; Globalization; Organizational Change and Adaptation; Business and Community Relations; Power and Influence
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    Marquis, Christopher, and Julie Battilana. "Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations." Harvard Business School Working Paper, No. 08-034, November 2007.
    • 22 Feb 2011
    • Research & Ideas

    Most Popular Articles, Papers of the Decade

    structurally, functionally, geographically, and strategically diverse firm. The full data set comprises more than 100 million electronic mail messages and over 60 million electronic calendar entries for a sample of more 30,000 employees... View Details
    Keywords: by Sean Silverthorne
    • 02 Apr 2015
    • Research & Ideas

    Digital Initiative Summit: The Business of Crowdsourcing

    is establishing your authenticity in this space," Lipstein said. DrivenData hosts online challenges, usually lasting two to three months, in which data scientists compete to come up with the best statistical models for tricky community... View Details
    Keywords: by Dina Gerdeman
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