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Show Results For
-
All HBS Web
(10,102)
- People (64)
- News (3,231)
- Research (3,925)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,351)
- 29 Jan 2018
- Book
How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster
Workers test the NASA-engineered capsule used to lift trapped miners to the surface. Hugo Infante/Government of Chile via Wikimedia Commons (Editor's Note: Amy Edmondson advises managers to think of teams as a verb, "teaming," which means...
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- 25 Jul 2007
- Lessons from the Classroom
The Evolution of Apple
constant," says Yoffie, noting that the case is used as part of the MBA required curriculum in the Strategy course and in numerous Executive Education programs. It can also be taught with a video presentation by John Sculley, Apple's...
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- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
soliciting feedback from its most loyal and vocal customers” As impressive as that accomplishment was, 1,000 customers is hardly enough to ensure long-run success. For that, these companies had to scale up dramatically, from 1,000 to over 1 million, which is the...
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- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
that marketers began to think of the Web as an advertising medium, U.S. Internet advertisers spent $940 million; a year later, that number had almost doubled, and some put it as high as $4 billion in 1999. Forecasts on what lies ahead are...
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by Susan Young
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
the Primer, an asterisk indicated that the salesman was supposed to point to the item that he was referring to: I think the ordinary daily transactions with your customers may be arranged in five classes, thus You sell goods for cash. You...
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by Walter A. Friedman
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
"confounding questions, inane comments, and verbal bullets." This excerpt looks at attack strategies used by naysayers: fear mongering, delay, confusion, ridicule. For more information, read Kotter's HBR.org blog post, Know Your...
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by John Kotter & Lorne A. Whitehead
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
enterprise which, in turn, could start to reach out towards other nationalities. During these years also Unilever's strategic thinking became more focused, with an emphasis on reconfiguring the geographical basis of its business. This was...
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- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
(iStockphoto/tofumax) A corporate board’s most important decision is selecting the organization’s CEO. By the same token, one could argue that a board’s most distasteful decision concerns firing a CEO. Once directors agree to release the...
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by James Heskett
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
First, the supply chain in health care is a mess. There are so many intermediaries selling to other people, and Amazon has done extremely well by streamlining the supply chain. So they must be thinking that...
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- 11 Apr 2023
- Op-Ed
The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone
headhunters will have tempted away your best executives. 7 steps to a successful start Here are seven recommendations newly appointed leaders should consider following—and it would be best to get all of this work done by the end of their...
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by John Quelch
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
structure driven by the accelerators." Two Is Better A dual operating system is a nod to what Kotter believes is some of the most interesting management thinking of the past few decades, from Michael...
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by Kim Girard
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
Whether it’s booking a hotel, renting a movie, or buying a car, many of us consult multiple reviews before deciding. It’s called aggregating opinions, and we do it without even thinking about it. Crowdsourcing works so well, in fact, says...
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- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
communities of like-minded people. Sometimes the like-mindedness centers on a brand; think Facebook fan pages or Twitter rants. "Consumers have always had the ability to boycott brands—or to 'buy-cott' brands they like View Details
- 18 May 2012
- Working Paper Summaries
Organization Design for Distributed Innovation
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by Carliss Y. Baldwin
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
sellers control important sources of information, including historic financial information. What do you think the seller has been doing, as it prepares for a sale? It might make itself look particularly good View Details
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by Dina Gerdeman
- 02 Oct 2017
- What Do You Think?
Do Bitcoin and Digital Currency Have a Future?
ever about innovative financial endeavors. So that brings me to the subject of digital money or “cryptocurrency,” a form of encrypted digital money. How should we think about the future of a currency that is manufactured (“mined”) and...
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- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
practices NSM, they are able to build affective engagement with their employees in creating a learning environment where each employee feels respected and fulfilled in an environment of trust.'' Kim Forbes observed, "This ties in...
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by James Heskett
- 07 Jun 2004
- Research & Ideas
What Drives Supply Chain Behavior?
To err is human, but most research on supply chain management doesn't take psychological, functional, incentive-related, and other biases into account. HBS professors Rogelio Oliva and Noel Watson have devised their latest research to View Details
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by Sarah Jane Johnston
Teaming
New breakthrough thinking in organizational learning, leadership, and change
Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges... View Details
- 09 Oct 2017
- Research & Ideas
Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements
programs devoted a lot of airtime to discussing soft money contributions by firms, with a particular focus on those that had contributed to the Democratic Party. Heese and Baloria, an assistant professor of accounting at Boston College’s...
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