Publications

Video

Kevin Sharer on Process in Management | Management Essentials

Career Coach

Veni Arora

Veni worked in private equity and management consulting before HBS and spent her summer at eBay working with the Product team. While looking for her summer internship, she spent time evaluating multiple career paths before narrowing down on one. She particularly enjoys... View Details

Siyu Zhang

Siyu Zhang is a second-year doctoral student at HBS. Zhang joined Harvard Business School in 2020 as a Research Associate and has been working on macroeconomic forecasting projects. Prior to joining HBS, he was a Data Scientist at John Hancock, where he utilized... View Details

3 PM – 7:30 PM PST, 15 Nov 2017

HBS Alumnae Circles Open House & Training 2017: Palo Alto

HBS Alumnae Circles are taking new members - are you interested? Register for this upcoming open house to learn more. View Details

February 1995 (Revised June 1999)
Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein

The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details

Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry

November 1999 (Revised March 2003)
Case

Webvan: Groceries on the Internet

By: John A. Deighton and Kayla Bakshi

What are the prospects for grocery shopping on the Web? This case invites a comparison of seven business models, with particular emphasis on Webvan. Why does the investment community value Webvan at $7.8 billion after less than six months of operating experience, and... View Details

Keywords: Business Model; Experience and Expertise; Investment; Information; Marketing; Distribution Channels; Service Delivery; Cognition and Thinking; Internet and the Web; Retail Industry; Service Industry

08 Mar 2017
Blog Post

Education Sector Opportunities at HBS

there). However, there’s a lively and robust education sector community within Harvard Business School and you can learn a valuable set of skills and perspectives to take into the education field. For example, what do Boston Public... View Details

2020
Book

Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World

By: Marco Iansiti and Karim R. Lakhani

In industry after industry, data, analytics, and AI-driven processes are transforming the nature of work. While we often still treat AI as the domain of a specific skill, business function, or sector, we have entered a new era in which AI is challenging the very... View Details

Keywords: Artificial Intelligence; Technological Innovation; Change; Competition; Strategy; Leadership; Business Processes; Organizational Change and Adaptation; AI and Machine Learning

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Aug 14 2017
Testimonial

Experience the GMP Modules

2016
Working Paper

Reviews, Reputation, and Revenue: The Case of Yelp.com

By: Michael Luca

Do online consumer reviews affect restaurant demand? I investigate this question using a novel dataset combining reviews from the website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's... View Details

Keywords: Revenue; Network Effects; Reputation; Social and Collaborative Networks; Food and Beverage Industry; Service Industry; Washington (state, US)

SSRN

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3 PM – 8 PM EDT, 25 Oct 2017

HBS Alumnae Circles Open House & Training 2017: Boston

HBS Alumnae Circles are taking new members - are you interested? Register for this upcoming open house to learn more. View Details

March 2007 (Revised April 2007)
Case

McDonald's Corporation: Managing a Sustainable Supply Chain

By: Ray A. Goldberg and Jessica Droste Yagan

McDonald's seeks to learn from a successful response to Greenpeace's Amazon deforestation campaign in order to make its supply chain more socially and environmentally responsible. View Details

Keywords: Food; Supply Chain Management; Multinational Firms and Management; Corporate Social Responsibility and Impact; Environmental Sustainability; Management Systems; Food and Beverage Industry

14 Sep 2016
Blog Post

The Alumni Network at HBS

the industry. During my time at HBS, I have learned first-hand the power of the alumni base. They are a remarkable group of people who share a “pay it forward” mentality. I have contacted many alumni during my second year, most of whom I... View Details

22 Apr 2015
Video

HBS Fellowships: Diversity in the Field

Beatriz Fernández

Keywords: Food Service

2023
Book

Right Kind of Wrong: The Science of Failing Well

By: Amy Edmondson

A revolutionary guide that will transform your relationship with failure, from the pioneering researcher of psychological safety and award-winning Harvard Business School professor Amy Edmondson.

We used to think of failure as the opposite of success. Now,... View Details

Keywords: Failure; Success

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