Publications

05 Jan 2022
News

Untapped Potential

technologies and providing services that are designed to improve water management worldwide. Already, the fund has invested more than $9 million in 12 companies that address such pressing problems as flood tracking, water waste and reuse,... View Details

07 Sep 2021
News

Funding His Purpose

says Letelier. About a quarter of nonprofits offer some revenue-creating programs, Letelier observes. For instance, a nonprofit offering free medical assistance in remote Brazilian communities would be eligible for government... View Details

01 Jun 1998
News

Generation Next

such as the life cycles of the family business, dilemmas inherent in working with relatives, grooming the next generation of company leadership, governance of the firm, and managing the impact of wealth on the family. "We spend much of... View Details

02 Sep 2014
First Look

First Look: September 2

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While View Details

Keywords: Sean Silverthorne

21 Jan 2016
Blog Post

HBS and the Arts

opportunity to combine my interests in art and finance by working for an asset management firm where I helped to establish a group focused on financial services for the art community. We worked with museums, artist foundations, artists,... View Details

Keywords: Nonprofit / Government; Nonprofit / Government

01 Jun 2006
News

The Governor’s Admission

John Lynch (MBA ’79), New Hampshire’s Democratic governor, stepped away from the State House last February to teach a case about globalization at the University of New Hampshire. A UNH graduate who majored in English, Lynch confessed that his only formal college... View Details

Keywords: Educational Services; Educational Services; Educational Services

December 2024 (Revised March 2025)
Case

Strategy and CEO Succession at Starbucks

By: Krishna G. Palepu and David Lane

On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details

Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details

Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry

01 Dec 2017
News

2017 in Health Care: Telemedicine Has Arrived

telemedicine services available next year to employees in states that allow it. We’re going to see a lot more investment in this area, from both established health care companies and startups. What’s next in health care? “More constraints... View Details

Keywords: Halle Tecco (MBA 2011), founder emeritus, Rock Health; angel investor; adjunct professor, Columbia Business School

04 Jan 2016
News

Making Things Right for Those Who’ve Been Done Wrong

Ariel Zwang (MBA 1990) is CEO of Safe Horizon, a New York–based organization that provides services to victims of violent crime and abuse. “I went to work at BCG right after I graduated. After a couple years, I realized that I did not... View Details

17 Oct 2014
Research & Ideas

New Treasury Rules Help Long-Retirement Planning

The United States Treasury recently amended its rules to encourage workers with retirement plans to purchase life annuities within these plans. Life annuities generally make fixed monthly payments from the date of retirement until the death of the purchaser. For years,... View Details

Keywords: by Robert Pozen; Financial Services

May 2021
Teaching Note

BlackRock: Linking Purpose to Profit

By: Aiyesha Dey

Teaching Note for HBS Case No. 120-042 View Details

Keywords: BlackRock; Investment Management; Stewardship Codes; Stewardship Role Of Institutions; ESG; Purpose; Corporate Purpose; Investment; Asset Management; Corporate Governance; Mission and Purpose; Financial Services Industry; United States

25 Mar 2019
News

GOP Elite Fundraiser and Former Marriott Honcho Fred Malek Is Dead at 82

Keywords: Hospitality

01 Sep 2005
News

Trouble in Mouse Land

governance ratings published by magazines and various shareholder groups in order to illustrate the strengths and weaknesses of different governance measures.” The goal? To push students to consider what... View Details

Keywords: Educational Services; Educational Services

January 2011 (Revised April 2011)
Case

CME Group

By: Forest L. Reinhardt and James Weber

The case describes CME Group, the world's largest commodities exchange, futures and options on futures contracts, history, regulation, and the strategic choices the company faced. CME Group was formed from the oldest and most well-known exchanges in the world. Traders... View Details

Keywords: Financial Crisis; Stocks; Goods and Commodities; Governing Rules, Regulations, and Reforms; Risk Management; Market Participation; Market Transactions; Financial Services Industry; United States