Firm Innovation - Publications - Faculty & Research

08 Dec 2015
First Look

December 8, 2015

sorting effect, whereby firms trade-off service quality and price, and in turn, the incumbent attracts service (price) sensitive customers in markets where it has supplied relatively high (low) levels of service quality in the past.... View Details

Keywords: Sean Silverthorne

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports the workforce and links the View Details

Keywords: by Robert S. Kaplan & David P. Norton

16 Dec 2002
Research & Ideas

Mentoring—Using the Voice of Experience

research, started in the year 2000, was aimed at understanding how an innovative team working together in a creative act managed the process of knowledge transfer between the more experienced and less experienced members of that team. The... View Details

Keywords: by Sean Silverthorne

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

have a sufficiently deep understanding of operational details. Most operations—both within the firm and in the supply chain—are rife with "hidden" information and action. To align incentives better, managers should first... View Details

Keywords: by Martha Lagace; Retail; Auto

30 May 2007
Research & Ideas

Health Care Under a Research Microscope

Research; and Robert Higgins, managing general partner and founder of VC firm Highland Capital Partners. As a physician, Bohmer is interested in the delivery side of health care—how care is given to patients. "Health care reform, in... View Details

Keywords: by Sean Silverthorne; Health; Biotechnology

15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

in the power space, where corporates like Heineken or the Garden City Mall in Nairobi will pay the fully loaded cost of electricity to firms like Symbion Power or CrossBoundary Energy. These power producers provide direct services to... View Details

Keywords: by John Macomber; Construction

01 Nov 2011
First Look

First Look: Nov. 1

Robert S. Kaplan Publication:Balanced Scorecard Report 13, no. 5 (September-October 2011) Abstract In the second article of our two-part series, we explore the concept of an Office of Risk Management along with a case study of an View Details

Keywords: Sean Silverthorne

08 Jul 2008
First Look

First Look: July 8, 2008

the prior year's stock selections, suggesting that investors believe that a successful process in one year is likely to be repeated the following year. We believe that these findings are particularly interesting given recent efforts to require View Details

Keywords: Martha Lagace

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

missed this opportunity in the aftermath of the financial crisis, let’s hope that we will not miss this opportunity this time around. Julie Battilana (@julie_battilana) is the Joseph C. Wilson Professor of Business Administration at HBS and founder of the Social View Details

Keywords: by Dina Gerdeman

11 Sep 2012
First Look

First Look: September 11

slavery. Rather, innovation was, in a sense, a byproduct of bondage. The immense control of planters over their slaves enabled the development of management "controls." Slaves became the subjects of management experiments, their... View Details

Keywords: Sean Silverthorne

12 Sep 2007
Op-Ed

Building Sandcastles: The Subprime Adventure

To construct a house, builders need a firm foundation. For a financial empire, Wall Street wizards need only greed, gullibility, and optimism. The subprime empire began with a tangible structure: a house. For the buyer, that house was a... View Details

Keywords: by Nicolas P. Retsinas; Banking; Construction; Real Estate

03 Oct 2006
First Look

First Look: October 3, 2006

examine the racial diversity initiatives of eight professional service firms in an effort to identify the organizational elements that are critical to the success of diversity initiatives and differentiate successful from less successful... View Details

Keywords: Sean Silverthorne

29 Jul 2008
First Look

First Look: July 29, 2008

communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period... View Details

Keywords: Martha Lagace

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

one of four topics: different models of consumer-driven health care; the role of consumer-driven health care in supporting innovative solutions to chronic problems in the industry; the new breed of consumer information and support... View Details

Keywords: by Staff; Health

17 Nov 2020
In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

(or click-and-collect) channels, much like the pandemic has prompted white-collar firms to seriously consider remote work in a more permanent way. All retailers, from omnichannel to single-channel, need to prioritize View Details

Keywords: by Danielle Kost; Retail

07 Aug 2000
Research & Ideas

The Business of Biotech

biotech company than an Internet start-up," remarks Pisano. "In biotech, one big drug will make you very profitable for a long time, but the percentage of drugs that make it to market is so low that it remains a risky proposition." Profitable View Details

Keywords: by Julia Hanna; Biotechnology; Health; Technology

23 Apr 2001
Research & Ideas

The Gulf: It’s a Family Affair

struggled to get twenty-five people to the conference. At that conference the academics and consultants came together and created a professional society called the Family Firm Institute (FFI) to develop professionals in the field. Now,... View Details

Keywords: by Wendy Guild & Andrea Schulman

24 Sep 2013
First Look

First Look: September 24

time series. While loan issuance falls in recessions, it is not clear if this is due to demand or supply. We address this question by studying firms' substitution between bank debt and non-bank debt (public bonds) using firm-level data. Any View Details

Keywords: Sean Silverthorne

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

the authors of this article, Auden Schendler, works) are members of Business for Innovative Climate & Energy Policy (BICEP), a leading advocacy group calling for bipartisan climate legislation. Unfortunately, these important... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing