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Show Results For
- All HBS Web
(2,450)
- People (3)
- News (418)
- Research (1,699)
- Events (11)
- Multimedia (6)
- Faculty Publications (681)
- 26 Jan 2016
- First Look
January 26, 2016
really matters to the policyholder. The insights gleaned from the detailed consumer analysis are quite different than the original beliefs of the management team. Students must devise a new customer service... View Details
Keywords: Sean Silverthorne
- 08 Dec 2014
- Research & Ideas
A Manager’s Guide to International Strategy
(with Sumantra Ghoshal), Michael Porter, and Pankaj Ghemawat. “I enjoy the variety and intellectual challenge of the problems that managers confront” More seasoned managers seeking pragmatic guidance on day-to-day decision making can turn to the book's extensive View Details
Keywords: by Julia Hanna
- 06 Dec 2021
- News
In My Humble Opinion: Come Clean
Twenty years ago, when a broker called to tell Jon Simon (MBA 1980) about the possibility of acquiring Parkway Custom Drycleaning, the broker didn’t initially reveal what it was—a high-end dry-cleaning business founded in 1926. Convinced... View Details
- 27 Jun 2005
- Research & Ideas
The Potential Downside of Win-Win
price. If firm F charges a high price and firm G charges a low price, G will pick up market share; the low-price firm wins at the expense of the high-price firm. But the parties would be better off if they both charged high prices rather than low prices. Such... View Details
Keywords: by Max H. Bazerman
- 29 Sep 2009
- First Look
First Look: September 29
provide indirect evidence as to why firm managers may cater to the demand for dividends from local seniors. Overall, these results suggest that the composition of a firm's investor base affects corporate policy choices. Download the paper... View Details
Keywords: Martha Lagace
- 08 Jul 2014
- First Look
First Look: July 8
Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our... View Details
Keywords: Carmen Nobel
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
countries generally lack a solid technology base of trained scientists and world-class research universities. 2. Companies in developing countries must manage to eke out a profit while serving customers with... View Details
- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
efficiency, remote troubleshooting, and customer personalization—has been delayed despite wide acceptance by many experts that the existing power system is falling far short of America's energy needs. In 2009, energy demand in the United... View Details
- 01 Mar 2021
- Blog Post
Climate Finance SIP
wide range of critical topics emphasizing the roles of financial institutions in addressing the risks and opportunities of climate change. Topics included climate and the economy, incorporating climate developments into business analysis... View Details
- 01 Mar 2011
- News
Making Their Way
Anthony L. Chirchirillo Leveraging China to Achieve Global Advantage for a U.S. Factory Chirchirillo: From Wisconsin base to global competitor. Related Links The Path to Economic Revival James McNerney Jr. Manufacturing's New Reality (HBS... View Details
- Web
5.4 Sample Community Standards Violations | MBA
without individual preparation/ analysis Sharing or receiving notes or write-ups from students who have participated in previous class discussions (e.g., earlier in the day or in a previous term) Exceeding exam time limits Misattribution... View Details
Michael Ilitch
Ilitch built a small take-out pizza shop in Detroit into a 4,700 chain enterprise. At a time when take-out food was still a novelty, Ilitch catered to an increasingly mobile and convenience-oriented population. His strategy was based on... View Details
Keywords: Restaurants & Lodging
- 08 Aug 2006
- First Look
First Look: August 8, 2006
just than those that implied consistency and lack of bias. Information about the bias implied by a queue improved perceived procedural justice. The analysis suggests organizational artifacts to be "secondary contract makers" and... View Details
Keywords: Sean Silverthorne
- 01 Feb 2002
- News
Church on Sunday, Work on Monday
effective business life," they write in the book's preface. "In most cases, it is not." In their analysis of this separation between spirituality and work, Nash, a senior research fellow at HBS, and McLennan, a Unitarian Universalist... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 15 Jan 2008
- First Look
First Look: January 15, 2008
underlying this micro-process research. Analysis of the rate of citation of the articles in our data set by non-negotiation organizational studies research reveals that open systems assumptions increase the likelihood that a negotiation... View Details
Keywords: Martha Lagace
- 28 Aug 2014
- Op-Ed
Government Can Do More to Unfreeze Small Business Credit
economists found an elevated level of supervisory stringency during the most recent recession, based on an analysis of bank supervisory ratings. This research concluded that an increase in the level of... View Details
- 31 May 2017
- Sharpening Your Skills
10 Harvard Business School Research Stories That Will Make Your Mouth Water
customers like his product. In This Classroom, Beer Can Improve Your Grade The Strategic Brew computer simulation puts MBAs in charge of their own breweries, rising or sinking based on the popularity of... View Details
- 13 Sep 2016
- First Look
September 13, 2016
Abstract—This article presents a clinical study, based on a decade of ongoing research at Samsung Group, which describes how the Samsung Group and its mobile phone division competed successfully in smartphones. The ability to manage... View Details
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
retailer profitability, and the impact of each policy on customer decisions about the size of their shopping carts and whether to purchase from particular product categories. It was written by Ngwe and Chaoqun Chen, assistant professor at... View Details