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  • 04 Oct 2004
  • Research & Ideas

Start to Measure Your E-commerce Success

development. The multiple measures will typically include both financial and non-financial measures that are leading and lagging indicators of performance. They may be used in a balanced scorecard,... View Details
Keywords: by Marc J. Epstein
  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

staff—all of this costs money, Frei said. Commerce Bank pays for it by paying lower rates on deposits compared to the giant banks. "Think about it," she told the group. "Would you trade half a... View Details
Keywords: by Martha Lagace
  • 08 Apr 2011
  • Research & Ideas

Will the Japan Disaster Remake the Landscape for Green Energy in Asia?

Even before the recent earthquake, tsunami, and nuclear meltdown in Japan, many parts of Asia had already begun investing in "green" energy. But the disaster has certainly upped the urgency of the discussions. “It's driven a lot of people to have a bit of a... View Details
Keywords: by Dennis Fisher; Energy; Utilities
  • 30 Jun 2003
  • Research & Ideas

Computer Security is For Managers, Too

each warrants. A bank, for instance, might assign the greatest amount of protection to the database that stores its customers' financial information. For a pharmaceutical company, it might be the research... View Details
Keywords: by Robert D. Austin & Christopher A.R. Darby
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

to favor this experienced view." He cited the example of several meetings in the year 2000, during which the Financial Accounting Standards Board was hashing out rules regarding mergers and acquisitions. At... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 09 Jan 2019
  • Research & Ideas

The UK Needs a Bold Strategy Around Competition to Survive Brexit

out the costs of leaving the EU, citizens have not heard a forward-looking plan on how the country could leverage EU membership more effectively in the future, if the country would decide to stay. The... View Details
Keywords: by Michael Blanding
  • 24 Apr 2006
  • Research & Ideas

Managing Alignment as a Process

and Asia would allow rapid growth in its new apparel lines, as well as permit significant cost economies. Thus, the company embarked on its first major diversification program in thirty years by broadening its offerings under the... View Details
Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
  • 09 Sep 2013
  • Lessons from the Classroom

Teaching Climate Change to Skeptics

taking a hint from the reinsurance industry, which runs on risk assessment and which faces financial hits in the wake of any climate-related event. Frank Nutter, president of... View Details
Keywords: by Carmen Nobel
  • 30 Jul 2014
  • Lessons from the Classroom

Teaching The Deal

exercises become increasingly complex, involving multiple parties with varying interests. For example, when a chief financial officer and a marketing person are involved in negotiations, the CFO is naturally focused on keeping View Details
Keywords: by Dina Gerdeman; Education
  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

administration. Rosabeth Moss Kanter: Get involved in any way you can   Stay engaged. Accelerate financial contributions that you might have made later. Ask where the greatest needs are, and see if you have other ways to offer support,... View Details
Keywords: by Danielle Kost
  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

they are able to extract for themselves. Jet engine manufacturers, for example, typically sell their wares at little or no cost but generate substantial revenue from lucrative maintenance contracts. Monitoring relationship health, the... View Details
Keywords: by Peter K. Jacobs
  • 15 Aug 2005
  • Research & Ideas

The Founding CEO’s Dilemma: Stay or Go?

the person who was best suited to lead the early stage of company development is no longer the best person to continue leading the company. Now, the product has to be sold: You have to create a sales organization, manage multiple... View Details
  • 23 Aug 2004
  • Research & Ideas

New Challenges for Long-Term Investors

monitor my investments as often as I like, and that I can perform all kinds of financial transactions from my home computer at a fraction of the View Details
Keywords: by Ann Cullen
  • 03 Nov 2016
  • Op-Ed

Forget About Making College Affordable; Make it a Good Investment

Donald Trump has not issued an official platform on student debt, although he has referenced reducing college costs and lowering interest rates on student loans. Hillary Clinton has offered a variety of... View Details
Keywords: by Joseph Fuller; Education
  • 23 Sep 2008
  • First Look

First Look: September 23, 2008

Media.) Download the paper: http://www.hbs.edu/research/pdf/09-039.pdf From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America Authors:Marion... View Details
Keywords: Martha Lagace
  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

digital platform, and the increased fiscal pressures created by the worldwide economic crisis. Unfortunately, the educational programs for future health care leaders fail to provide many of the needed skills, according to a survey View Details
Keywords: by Paul Guttry; Health; Education
  • 10 Apr 2006
  • Research & Ideas

American Auto’s Troubled Road

competing on the basis of discounts, U.S. carmakers need to get to the point where people want to buy their cars. —Stefan Thomke Although the Big 3 (or maybe the Big 2, after Chrysler's merger with Daimler) continue to dominate the U.S.... View Details
Keywords: by Garry Emmons; Manufacturing; Transportation; Auto
  • 17 Jun 2002
  • Research & Ideas

Entrepreneurship in Asia and Foreign Direct Investment

wrote in the forthcoming book, Selling China: Foreign Direct Investment during the Reform Era, to be published in October 2002 by Cambridge University Press, a complete picture of FDI in China needs to acknowledge how China's View Details
Keywords: by Martha Lagace
  • 07 Jan 2013
  • Lessons from the Classroom

Culture Changers: Managing High-Impact Entrepreneurs

worried about students going into these culture industries only thinking in terms of traditional management styles and industry structures, bottom lines, and financial incentives, without thinking about what... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics; Food & Beverage; Entertainment & Recreation; Information; Publishing
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

total value of tailored coupons that shoppers stand to lose if they go elsewhere. Store-switching costs created this way increase the spending and loyalty of shoppers. For... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
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