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      • April 1995 (Revised November 1995)
      • Case

      Human Resources at Hewlett-Packard (A)

      By: Michael Beer and Gregory C. Rogers
      Provides an overview of the human resource policies and practices applied by Hewlett-Packard (HP). Discusses HP's reactions as an organization to changes in its business environment. As such, it is an opportunity to analyze HP's practices, and how they have been... View Details
      Keywords: Human Resources; Change; Organizational Change and Adaptation; Policy; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Human Resources at Hewlett-Packard (A)." Harvard Business School Case 495-051, April 1995. (Revised November 1995.)
      • April 1995 (Revised November 1995)
      • Supplement

      Human Resources at Hewlett-Packard (B)

      By: Michael Beer and Gregory C. Rogers
      Designed as an in-class handout as a source of further discussion of the issues. View Details
      Keywords: Human Resources; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Human Resources at Hewlett-Packard (B)." Harvard Business School Supplement 495-052, April 1995. (Revised November 1995.)
      • March 1995 (Revised July 1995)
      • Case

      Apple Computer (B)(Abridged) : Building a Worldwide Strategy

      By: Michael Beer and Gregory C. Rogers
      Describes the building of Apple's new strategy. Explores how the human resource function at Apple Computer can best support that strategy. View Details
      Keywords: Human Resources; Adaptation; Corporate Strategy; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Apple Computer (B)(Abridged) : Building a Worldwide Strategy." Harvard Business School Case 495-045, March 1995. (Revised July 1995.)
      • March 1995 (Revised September 1997)
      • Case

      Datavision (A)

      By: Michael Beer and Gregory C. Rogers
      Depicts a "team-building" intervention by an organizational consultant at a small computer company. View Details
      Keywords: Employees; Groups and Teams; Social and Collaborative Networks; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Datavision (A)." Harvard Business School Case 495-046, March 1995. (Revised September 1997.)
      • March 1995 (Revised August 1995)
      • Supplement

      Datavision (C)

      By: Michael Beer and Gregory C. Rogers
      Describes the events to follow Datavision (A) and (B). Covers the aftermath of two previous team-building meetings and leaves off with the protagonist struggling with how to proceed. View Details
      Keywords: Employees; Problems and Challenges; Groups and Teams; Social and Collaborative Networks; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Datavision (C)." Harvard Business School Supplement 495-048, March 1995. (Revised August 1995.)
      • January 1995 (Revised June 1997)
      • Case

      Walt Disney Company, 1994: A Tumultuous Year

      By: David J. Collis and Elizabeth Wynne Johnson
      Focuses on a six-month period in 1994, during which the company experienced a series of dramatic upheavals. The events described include: 1) the sudden death of company president Frank Wells; 2) a health crisis facing Chairman Michael Eisner; 3) the "departure" of... View Details
      Keywords: Business Divisions; Business Exit or Shutdown; Business Startups; Resignation and Termination; Crisis Management; United States
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      Collis, David J., and Elizabeth Wynne Johnson. "Walt Disney Company, 1994: A Tumultuous Year." Harvard Business School Case 395-109, January 1995. (Revised June 1997.)
      • December 1994
      • Article

      The Inconsistent Role of Comparison Others and Procedural Justice to Hypothetical Job Descriptions: Implications for Job Acceptance Decisions

      By: M. H. Bazerman, H. A. Schroth, P. P. Shah, K. A. Diekmann and A. E. Tenbrunsel
      Keywords: Human Resources; Decision Making
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      Bazerman, M. H., H. A. Schroth, P. P. Shah, K. A. Diekmann, and A. E. Tenbrunsel. "The Inconsistent Role of Comparison Others and Procedural Justice to Hypothetical Job Descriptions: Implications for Job Acceptance Decisions." Organizational Behavior and Human Decision Processes 60, no. 3 (December 1994): 326–352.
      • October 1994 (Revised March 1999)
      • Case

      Ritz-Carlton: Using Information Systems to Better Serve the Customer

      By: W. Earl Sasser, Thomas O. Jones and Norman Klein
      Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
      Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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      Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
      • September 1994 (Revised December 1996)
      • Teaching Note

      Duckworth Industries, Inc.--Incentive Compensation Programs TN

      By: William E. Fruhan Jr.
      Teaching Note for (9-293-091). View Details
      Keywords: Compensation and Benefits
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      Fruhan, William E., Jr. "Duckworth Industries, Inc.--Incentive Compensation Programs TN." Harvard Business School Teaching Note 295-031, September 1994. (Revised December 1996.)
      • 1994
      • Chapter

      Focused Human Resources Management: Key to Logistics Effectiveness

      By: R. D. Shapiro and J. Byrnes
      Keywords: Employee Relationship Management; Logistics; Performance Effectiveness
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      Shapiro, R. D., and J. Byrnes. "Focused Human Resources Management: Key to Logistics Effectiveness." In The Logistics Handbook, edited by J.F. Robeson and W. C. Copacino. New York: Free Press, 1994.
      • Article

      Influences on Human Resource Management Practices in Multinational Corporations

      By: P. Rosenzweig and N. Nohria
      Keywords: Management; Practice; Global Range
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      Rosenzweig, P., and N. Nohria. "Influences on Human Resource Management Practices in Multinational Corporations." Journal of International Business Studies 25, no. 2 (Second Quarter 1994): 229–252.
      • May 1994 (Revised October 1994)
      • Case

      Motorola: Institutionalizing Corporate Initiatives

      By: Shoshana Zuboff and Janis Lee Gogan
      Motorola became a recognized quality leader in large part by becoming a leader in employee education and by encouraging "participative management." Through the Motorola Training and Education Center, later Motorola University, the company invested substantial resources... View Details
      Keywords: Experience and Expertise; Customer Satisfaction; Training; Human Resources; Leadership; Management Analysis, Tools, and Techniques; Corporate Strategy; Education Industry
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      Zuboff, Shoshana, and Janis Lee Gogan. "Motorola: Institutionalizing Corporate Initiatives." Harvard Business School Case 494-139, May 1994. (Revised October 1994.)
      • May 1994
      • Case

      Laura Ashley (D)

      By: Richard L. Nolan
      Describes the resignation of the CEO hired three years earlier to transform the company. View Details
      Keywords: Transformation; Resignation and Termination; Management Succession; Performance Evaluation
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      Nolan, Richard L. "Laura Ashley (D)." Harvard Business School Case 194-146, May 1994.
      • May 1994 (Revised July 1995)
      • Case

      Taco Bell--1994

      By: Leonard A. Schlesinger
      Taco Bell CEO, John Martin, boldly proclaims a growth goal of 200,000 points of access by the year 2000 (the company had approximately 3,600 in 1991). To realize such growth, Martin embraces a philosophy of continual change. The implications for Taco Bell are dramatic... View Details
      Keywords: Information Technology; Food; Organizational Structure; Organizational Culture; Human Resources; Brands and Branding; Organizational Change and Adaptation; Goals and Objectives; Change Management; Expansion; Business Growth and Maturation; Communication; Growth and Development Strategy; Retail Industry; Food and Beverage Industry; United States
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      Schlesinger, Leonard A. "Taco Bell--1994." Harvard Business School Case 694-076, May 1994. (Revised July 1995.)
      • May 1994
      • Article

      The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations

      By: T. M. Amabile, K. G. Hill, B. A. Hennessey and E. M. Tighe
      The Work Preference Inventory (WPI) is designed to assess individual differences in intrinsic and extrinsic motivational orientations. Both the college student and the working adult versions aim to capture the major elements of intrinsic motivation (self-determination,... View Details
      Keywords: Creativity; Motivation and Incentives; Measurement and Metrics; Higher Education; Employees; Personal Characteristics
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      Amabile, T. M., K. G. Hill, B. A. Hennessey, and E. M. Tighe. "The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations." Journal of Personality and Social Psychology 66, no. 5 (May 1994): 950–967.
      • April 1994 (Revised August 1996)
      • Case

      American Express (A)

      By: Jay W. Lorsch
      In January 1993, the American Express board met to decide who would succeed James D. Robinson, III as chairman and CEO. The board needed to act in the spotlight of intense media and investor scrutiny, and after leaks had revealed that there was a conflict among the... View Details
      Keywords: Decision Making; Corporate Governance; Resignation and Termination; Leadership; Management Succession; Performance Evaluation
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      Lorsch, Jay W. "American Express (A)." Harvard Business School Case 494-093, April 1994. (Revised August 1996.)
      • April 1994
      • Article

      Salesforce Compensation Plans: An Individual Level Analysis

      By: R. Lal, D. Outland and R. Staelin
      Keywords: Compensation and Benefits
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      Lal, R., D. Outland, and R. Staelin. "Salesforce Compensation Plans: An Individual Level Analysis." Marketing Letters (April 1994).
      • March 1994
      • Supplement

      Kevin Simpson at Haemonetics, Video

      By: Linda A. Hill
      Contains excerpts from an interview with Kevin Simpson (HBS 1990) about his decision to join Haemonetics, a medical equipment company, after receiving his MBA. Simpson discusses his experiences on the job during the first three months while he was the assistant to the... View Details
      Keywords: Interpersonal Communication; Experience and Expertise; Decisions; Recruitment; Medical Devices and Supplies Industry
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      Hill, Linda A. "Kevin Simpson at Haemonetics, Video." Harvard Business School Video Supplement 494-516, March 1994.
      • February 1994
      • Case

      Kathryn McNeil (A)

      By: Joseph L. Badaracco Jr.
      Charles Foley, vice president of the computer retailing firm Sayer MicroWorld, must decide whether or not to fire his employee, Kathryn McNeil, a 37-year-old product manager who has been unable to work as many hours as her colleagues due to her status as a single... View Details
      Keywords: Ethics; Values and Beliefs; Employees; Work-Life Balance; Resignation and Termination; Mergers and Acquisitions; Retail Industry
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      Badaracco, Joseph L., Jr. "Kathryn McNeil (A)." Harvard Business School Case 394-111, February 1994.
      • January 1994
      • Case

      ABC Sales and Service Division: A Case Study of Personal and Organizational Transformation

      By: D. Quinn Mills, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson and Richard C. Wei
      In the midst of dramatic changes in the information systems industry and declining profits at the ABC Co., the vice president in charge of the sales and service division, Jeff, and his managers attempt to transform their division. The transformation gets off to a good... View Details
      Keywords: Organizational Change and Adaptation; Transformation; Motivation and Incentives; Resignation and Termination; Communication; Business or Company Management; Information Technology Industry
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      Mills, D. Quinn, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson, and Richard C. Wei. "ABC Sales and Service Division: A Case Study of Personal and Organizational Transformation." Harvard Business School Case 494-075, January 1994.
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