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  • 24 Oct 2011
  • Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

quality, such as requiring reviewers to create publicly available profiles, and identifying some as "elite reviewers" based on their number of reviews, so users can give them extra weight. Holding users accountable with social networking View Details
Keywords: by Michael Blanding; Food & Beverage
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

their appreciation and communicate all the benefits that can be provided,” Vareleas adds. Experts argue that where a town hall format is used, executives should always be on camera. Final thoughts No matter which tools a firm uses to... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • Web

Becoming an Entrepreneur - Alumni

National Business Incubation Association (NBIA) Find an incubator near you, using this tool from the NBIA. + – Organizations for Women & Multicultural Entrepreneurs Urban Entrepreneurs Network Networking group for Women & Multicultural... View Details
  • Web

News - Institute For Strategy And Competitiveness

shorter amount of time... 18 July 2019 Media Mention American College of Surgeons and Harvard Business School’s Institute for Strategy and Competitiveness Partner to Develop Value Measurement Tool for Hospitals American College of... View Details
  • 02 Mar 2016
  • News

David Moss is Rewriting History

participation and encourages questions and debate. But what she saw during the on-campus workshop was something different. Moss and his team have spent a great deal of time considering exactly what it is about the case method that makes it a different and effective... View Details
Keywords: April White
  • Fast Answer

Patent terminology: Classification codes

establishment of an effective search tool for patent document retrieval by intellectual property offices and other users, in order to establish the novelty and evaluate the inventive step of technical disclosures in patent applications.... View Details
  • Web

Negotiation Course Online | HBS Online

in yourself and others. Access Your Free E-Book Our Difference Negotiation Mastery emphasizes an understanding of both analytical tools and interpersonal techniques for dealing effectively with different bargaining styles and tactics.... View Details
  • Person Page

Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done.  Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details
  • 01 Mar 2024
  • News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details
Keywords: Publishing Industries (except Internet); Information
  • 25 May 2021
  • Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

Airbnb began offering a free tool to help all hosts set reasonable rates. The real-time, “smart pricing” program uses machine learning to automatically adjust the property’s nightly fees by considering a rich set of factors that influence... View Details
Keywords: by Lane Lambert; Technology; Accommodations
  • Web

McArthur Hall | About

bedrooms arranged in eight-person suites with common areas that maximize the opportunity for collaborative discussions. Rooms are equipped with the latest multi-media tools and wireless Internet access. Located on the northeast corner of... View Details
  • Web

Case Studies - Social Impact Collaboratory

any potential investment that produced a proprietary expected impact. With this tool in place, Root Capital had an integrated picture of impact and financial performance for a loan and across its portfolio. The next question Root capital... View Details
  • February 2021
  • Article

Assessment of Electronic Health Record Use Between U.S. and Non-U.S. Health Systems

By: A Jay Holmgren, Lance Downing, David W. Bates, Tait D. Shanafelt, Arnold Milstein, Christopher Sharp, David Cutler, Robert S. Huckman and Kevin A. Schulman
Importance: Understanding how the electronic health record (EHR) system changes clinician work, productivity, and well-being is critical. Little is known regarding global variation in patterns of use.
Objective: To provide insights into which EHR... View Details
Keywords: Electronic Health Records; Health Care and Treatment; Online Technology; Health Industry; Information Technology Industry
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  • September 2017 (Revised February 2018)
  • Case

Becton Dickinson: Global Health Strategy

By: Mark R. Kramer and Sarah Mehta
Becton, Dickinson and Company (BD) was a medical technology firm headquartered in Franklin Lakes, New Jersey, with 43,000 employees and 2016 revenues of $12.5 billion. For several years, the company had pursued developing products that created shared value, defined as... View Details
Keywords: Shared Value; Creating Shared Value; Odon Device; Medical Technology; Value Creation; Values and Beliefs; Philanthropy and Charitable Giving; Health; Health Care and Treatment; Health Testing and Trials; Emerging Markets; Social Issues; Competitive Strategy; Medical Devices and Supplies Industry; Africa; Asia; Middle East
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  • 2011
  • Chapter

Clusters and Competitiveness: Porter's Contribution

By: Christian H.M. Ketels
While clusters have been known to exist at least since the days of Marshall, Michael Porter's work, first in The Competitive Advantage of Nations (Porter, 1990) and then in On Competition (originally published in 1998; updated edition in Porter, 2008), has undoubtedly... View Details
Keywords: Development Economics; Framework; Policy; Industry Clusters; Practice; Competitive Advantage
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  • 2008
  • Other Unpublished Work

From Public Purpose to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America

By: Marion Fourcade and Rakesh Khurana
As the main producers of managerial elites, business schools represent strategic research sites for understanding the formation of economic practices and representations. This article draws on historical material to analyze the changing place of economics in American... View Details
Keywords: Economics; Business Education; Finance; Governing Rules, Regulations, and Reforms; Business History; Chicago
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  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

tend to violate less on the hygiene issues mentioned in reviews, suggesting that restaurants may indeed take reviews into account when cleaning up. Farronato believes digital tools could streamline the inspection process, which is costly... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 02 Aug 2022
  • Blog Post

From HBS to Cutting-Edge Tech

would be a lot more effective if I were equipped with frameworks and tools from a formal business education. Why Harvard? I wanted to go to a school that prepares generalists, invites dialogue in the class, and attracts truly diverse... View Details
  • 15 Jun 2021
  • News

Keeping Hourly Workers Focused on the Stock, Not the Clock

Employee Retirement Income Security Act of 1974. Later, as a student at HBS, Stavros studied ESOPs: their initial popularity among private equity firms and their dramatic decline in use in the late 1980s. Stavros concluded that broad-based ownership could be a powerful... View Details
Keywords: April White; Management of Companies and Enterprises; Management
  • 07 Aug 2013
  • What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

were a number of views regarding the role of judgment. Wayne Brewer commented that "judgment is needed for creating a vision, decision tools are for optimizing a decision." Mark Andrew said, "Judgment can work well in 'high... View Details
Keywords: by James Heskett