Filter Results:
(1,577)
Show Results For
- All HBS Web
(3,403)
- People (15)
- News (1,006)
- Research (1,577)
- Events (7)
- Multimedia (5)
- Faculty Publications (726)
Show Results For
- All HBS Web
(3,403)
- People (15)
- News (1,006)
- Research (1,577)
- Events (7)
- Multimedia (5)
- Faculty Publications (726)
Sort by
- 07 Mar 2017
- First Look
First Look at New Research, March 7
Abstract—Himachal Pradesh outperforms other Indian states in implementing universal primary education. Through comparative field research, this article finds that bureaucratic norms—unwritten rules that guide public officials—influence how well state agencies deliver... View Details
Keywords: Sean Silverthorne
- 17 Oct 2006
- First Look
First Look: October 17, 2006
organizations that design these programs, the companies that are investing resources to adopt them, and those that are relying on them to infer the quality of management practices. Download working paper:... View Details
Keywords: Sean Silverthorne
- 09 Nov 2010
- First Look
First Look: November 9, 2010
each branch of the armed services must make. Army and Marine Corps officers operate in an inherently uncertain environment. They define the mission but then give subordinates the flexibility to adjust to realities on the ground. This... View Details
Keywords: Sean Silverthorne
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift Abstract—In today’s turbulent business environment, customer retention presents a significant challenge for many service... View Details
Keywords: Sean Silverthorne
- 12 Oct 2011
- First Look
First Look: October 12
influence a team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Manage the Culture Cycle Author:James L.... View Details
Keywords: Sean Silverthorne
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
care at religious mass gatherings. However, in 2015, at the Kumbh Mela in Nashik and Trimbakeshwar, the state government extended its services to include a hypertension-screening program. We examine here the value and implications of such... View Details
Keywords: Sean Silverthorne
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
dangerous, and male-dominated—because these settings have undergone radical operational and cultural changes designed to increase safety and effectiveness. In the particular company we studied, these changes resulted in a decline in the... View Details
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
worth using. But today, says Harvard Business School professor Alan MacCormack and his research collaborators, "not invented here" is becoming a badge of honor—and more than that, a source of competitive advantage. To design the 787... View Details
Keywords: by Sean Silverthorne
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
Frei is the UPS Foundation Professor of Service Management at HBS and is the author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Joseph Fuller: Focus on doing what is possible The most important impact... View Details
Keywords: by Dina Gerdeman
- 23 Mar 2010
- First Look
First Look: March 23
Effective self-policing is critical to contemporary regulatory designs that rely heavily on regulated entities to monitor and assure their own regulatory compliance. We investigate whether self-reporting, or the voluntary disclosure of... View Details
Keywords: Martha Lagace
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how... View Details
Keywords: Sean Silverthorne
- 13 Mar 2005
- Research & Ideas
Reinforcing Values: A Public Dressing Down
mountaineering expeditions and firefighting crews. We've found that for change to stick, leaders must design and run an effective persuasion campaign—one that begins weeks or months before the actual turnaround plan is set in concrete.... View Details
Keywords: by David A. Garvin & Michael A. Roberto
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
efforts in Germany and France), consumers favor products that evolved slowly and are well engineered, while the French prefer style and innovation. These preferences are not just a matter of national DNA, but also reflect decisions made by product View Details
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
guidance on the design of optimal call patterns in route sales. Our analyses reveal that the long-term persistence effect of detailing is more pronounced for specialist physicians, whereas the contemporaneous marginal effect is higher for... View Details
Keywords: Sean Silverthorne
- 25 Feb 2014
- First Look
First Look: February 25
often sought some equity in mining and other foreign investment projects, but as shareholders they have rarely gained what they anticipated. Only in special cases might the benefits to governments outweigh the risks and often... View Details
Keywords: Sean Silverthorne
- 06 Sep 2016
- First Look
September 6, 2016
buyer characteristics. Consider the experiences of condo developers targeting retirees who wanted to downsize their homes. Sales were weak until the developers realized their business was not construction but transitioning lives. Instead of adding more features to the... View Details
Keywords: Carmen Nobel
- 21 Jul 2010
- Research & Ideas
HBS Faculty Debate Financial Reform Legislation
across the financial system if they failed (think Lehman). Financial institutions that pose such a threat are the financial equivalent of nuclear power plants, providing an important service in many cases but also posing a profound danger... View Details
Keywords: by Staff
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 05 Mar 2013
- First Look
First Look: March 5
Essentials: Building a Global Service Business with Local Operations Applegate, Lynda M., William R. Kerr, and David LaneHarvard Business School Case 811-078 Chris Exline founded Home Essentials, a furniture rental business targeted... View Details
Keywords: Sean Silverthorne
- 29 Sep 2015
- First Look
September 29, 2015
traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had... View Details
Keywords: Sean Silverthorne