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Show Results For
- All HBS Web
(3,225)
- People (15)
- News (1,007)
- Research (1,589)
- Events (7)
- Multimedia (5)
- Faculty Publications (721)
- Web
Hours | Baker Library
Stamps Reading Room as a study space. No services are available at this time. Note: HBS alumni, Harvard alumni, current Harvard affiliates, and visitors do not have access during these hours, even if they have a Harvard Library card.... View Details
- Web
Video Management Policy | About
Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional risk, strengthen customer service... View Details
- 15 Apr 2019
- Research & Ideas
Infographic: Can I Please Speak to an Actual Person?
Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS Foundation Associate Professor of... View Details
- Web
Event Guidelines | About
structures (e.g., temporary scaffolding), trees, or other live plants, except in designated locations or with prior written approval from the Campus Services team . Campus exhibits or displays that are to be... View Details
- 01 Jun 2012
- News
The American Dream
LAWSON: Campaigning for Congress, a probusiness entrepreneur who advocates for the middle class. An IBM engineer, Stacey Lawson (MBA 1996) noticed that a number of her colleagues, though surrounded by technology, still used pencil and paper for View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
Whether you sell widgets, designer fashions, or life-saving drugs, mastering the art and science of better analytics can set you ahead of your competitors, according to HBS professor Ananth Raman and Wharton professor Marshall Fisher.... View Details
- 10 Mar 2021
- News
Sister Soldier
becomes an unlikely entrepreneur, supporting her siblings when her father and brother are forced to flee the Taliban. Ashley’s War (2015) centers on the US military’s Cultural Support Teams, a pilot program that inserted women alongside View Details
- 01 Jun 2012
- News
What Industrial Policy?
President’s singling out manufacturing for “special treatment”—something they say no industry should get. But the reality is that special treatment has always been a fact of life, and it would be naive to think that’s suddenly going to... View Details
- 01 Sep 2014
- News
Groundwork
recently announced Klarman Hall convening center are key elements of an ambitious campus master planning effort—one driven by practical, strategic goals developed to support curriculum innovations. “One of the things that makes this a truly View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver exceptional,... View Details
- 01 Jun 2008
- News
Alumni Clubs Put Skills to Work
Program, says Janet Cahill, associate director of Alumni Relations at the School. Taking HBS on the road for the Centennial, more than fifty faculty members will deliver special presentations to clubs in the United States and abroad. With... View Details
- Web
Additional Harvard Funding | MBA
financial aid. George Leadership Fellowship Open to HBS students in the third year of the joint degree program with Harvard Kennedy School (HKS), the fellowship reflects the foundation's commitment to enhancing public service by investing... View Details
- 27 Oct 2011
- News
Business on the Cloud
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
on-the-ground reporting and an understanding of war’s complexities to tell the story of CST-2, a unit of women handpicked from the Army to serve in this highly specialized and challenging role. Faculty Books What Great View Details
- 01 Jun 2000
- News
Going Public: Raymond M. Jefferson
limits of human physical capabilities" by maintaining his Special Forces' exercise regimen and competing successfully in full-contact fighting martial arts tournaments. Jefferson retains a deep affection for the people of Hawaii, who... View Details
Keywords: Mary Ellen Gardner
- 01 Mar 2019
- News
The Fight Beyond
requirement when it came to recruiting: find the best person for the job. So when he needed to staff the Special Funds Branch, which would finance the organization’s clandestine activities, Donovan turned to Wall Street and the country’s... View Details
- 04 Nov 2002
- Research & Ideas
From Lone Star to Team Player
collaborative organization and knowledge management? A: Many companies have focused on knowledge management the last couple of years. While that has been a good start, it is only one part of the overall challenge of creating an effective collaborative organization. KM... View Details
Keywords: by Mallory Stark
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
were being carefully monitored and measured. Design and production problems should be worked out off-line, in a lab setting without customers, before the service delivery is tested in a live environment.... View Details
- 01 Dec 2010
- News
Students Serve the Community
assistant professor Zeynep Ton, the initiative’s faculty adviser, told the Harbus. “We wanted our students to get to know the community around them, to develop both compassion and respect for that community, and to see service as part of... View Details
- 01 Oct 2001
- News
New Economy Notables: Scott D. Cook
Scott Cook Even as a kid, Scott Cook was interested in figuring out how computers could help ordinary people. In high school, he sketched a tablet-style computer that could read handwriting and calculate math problems. "Of course I had no idea how to build such a... View Details