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  • All HBS Web  (3,257)
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  • 16 Jul 2013
  • First Look

First Look: July 16

  Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their... View Details
Keywords: Anna Secino
  • 29 Mar 2011
  • First Look

First Look: March 29

crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Taleb, 2007; Power, 2009). This paper asks whether the expansion of measurement-based risk management in banking is as inevitable... View Details
Keywords: Sean Silverthorne
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

to have packaged and measured the relationships in a way that made sense to a lot of people. Q: Many companies approach creating a good customer experience as a discrete action: a customer satisfaction program, for example. But your books... View Details
Keywords: by Sean Silverthorne
  • 23 May 2011
  • Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

reporting is the combination in a single document of the material measures of financial and nonfinancial—environmental, social, and governance (ESG)—performance and the relationships between them. Sustainable strategies for a company that... View Details
Keywords: by Robert G. Eccles & George Serafeim
  • 31 May 2011
  • First Look

First Look: May 31

  PublicationsDo Voters Demand Responsive Governments? Evidence from Indian Disaster Relief Authors:Shawn Cole, Andrew Healy, and Eric Werker Publication:Journal of Development Economics (forthcoming) Abstract Using rainfall, public... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2012
  • First Look

First Look: April 3

leadership development programs for residents. The authors first present a definition of clinical leadership and highlight evidence that effective frontline clinical leadership improves both clinical outcomes and satisfaction for patients and providers. The authors... View Details
Keywords: Carmen Nobel
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

Middle East: Measuring Sales Force Effectiveness Harvard Business School Case 106-063 Nutricia's Middle East and African region is transitioning from a trading to a customer focus. CEO Ernest Vandenbussche must decide how to market infant... View Details
Keywords: Martha Lagace
  • 23 Apr 2013
  • First Look

First Look: April 23

  Publications 2006 University of Chicago Press Manufacturing Morals: The Values of Silence in Business School Education By: Anteby, Michel Abstract—Corporate accountability is never far from the front page, and Harvard Business School... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2012
  • First Look

First Look: August 21

Entrepreneurship and Urban Growth: An Empirical Assessment with Historical Mines Authors:Edward L. Glaeser, Sari Pekkala Kerr, and William R. Kerr Abstract Measures of entrepreneurship, such as average establishment size and the... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

writing some 75 comments have been submitted. Finally, I thought you would be interested in learning the most popular WK articles since we set up shop. You can see the results here. Thank you to our more than 2 million annual visitors who have supported and contributed... View Details
Keywords: by Sean Silverthorne
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

measures of national political instability—Alesina and Perotti's (1996) well-known index of instability, a subsequent index derived from Banks' (2005) work, and two indices of managerial perceptions of nation-by-nation political... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field experiment in which agents... View Details
Keywords: Carmen Nobel
  • 22 Feb 2016
  • Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

publications and meeting minutes of pharmacist groups. “She was known as Mrs. Thomas Gleason until about 1934, when she begins to get introduced by her first name. In the story of California ‘fair trade’ I found this exceptional state... View Details
Keywords: by Dina Gerdeman; Health; Health; Health
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

and M. Utku Ünver Abstract Many markets have "unraveled" and experienced inefficient, early, dispersed transactions, and subsequently developed institutions to delay transaction timing. However, it has previously proved difficult to View Details
Keywords: Martha Lagace
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

a dominant reimbursement model, and for which patient health outcomes were universally measured and reported. In 1986, UCLA Medical Center was approached by Kaiser to develop a new bundled-pricing approach... View Details
Keywords: Sean Silverthorne
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

science and engineering workforce and nearly 50 percent of those with science and engineering doctorates. And at the Ph.D. level, ethnic researchers make an exceptional contribution to science as measured by Nobel Prizes, election to the... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 07 Oct 2002
  • Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

conflicts of interest. For example, the change in the commission structure in 1974 created a whole new dynamic that influenced the role of research by investment banks. And the growing importance of consulting at public accounting firms... View Details
Keywords: by Harvard Management Update
  • July 2009
  • Teaching Note

Targanta Therapeutics: Hitting a Moving Target (TN)

By: Arthur A. Daemmrich
Teaching Note for [709002]. View Details
Keywords: Governing Rules, Regulations, and Reforms; Product Development; Business Strategy; Initial Public Offering; Mergers and Acquisitions; Policy; Selection and Staffing; Health Testing and Trials; Resource Allocation; Biotechnology Industry
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Daemmrich, Arthur A. "Targanta Therapeutics: Hitting a Moving Target (TN)." Harvard Business School Teaching Note 710-006, July 2009.
  • 25 Aug 2022
  • Research & Ideas

It’s All in a Name: Reputable Investors Help Startups Shine

convince others to join your company?” Attracting high-quality talent is an important challenge for any young firm, and it’s critical to establishing reputation and growth. Simply publicizing a well-known venture capital firm as a funding... View Details
Keywords: by Rachel Layne
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

Why? Because his answers went straight to a central repository where they were aggregated with other customers' responses and used to measure overall market—not customer—satisfaction. A more effective approach would be to feed his answers... View Details
Keywords: by Jean Ayers
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