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    When Do Firms Greenwash? Corporate Visibility, Civil Society Scrutiny, and Environmental Disclosure

    Under increased pressure to report environmental impacts, some firms selectively disclose relatively benign impacts, creating an impression of transparency while masking their true performance; other firms’ disclosures, in contrast, are more representative of their... View Details

    • December 2002 (Revised January 2003)
    • Case

    Four Seasons Goes to Paris: '53 Properties, 24 Countries, 1 Philosophy'

    By: Roger H. Hallowell, David Bowen and Carin-Isabel Knoop
    Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France. View Details
    Keywords: Service Delivery; Organizational Culture; Global Range; Global Strategy; Standards; Accommodations Industry; Paris
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    • March 2004 (Revised July 2005)
    • Case

    ACCION International: Maintaining High Performance Through Time

    By: Michael Chu
    ACCION International has been a major innovator in microfinance for 30 years. Reviews organizational context under which key industry-shaping concepts were developed (from peer group lending, guarantee funds, equity investment funds, and regulated commercial banking... View Details
    Keywords: Joint Ventures; Equity; Microfinance; Employee Relationship Management; Non-Governmental Organizations
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      Leslie K. John

      Leslie K. John is a Professor of Business Administration at Harvard Business School. Currently, she teaches on the topics of Negotiation, Marketing and Behavioral Economics in various Executive Education courses, including in the Program for Leadership Development.... View Details

      Keywords: diet services; health care; internet; marketing industry
      • Program

      Creating Brand Value

      Summary Consumer brands are one of the most valuable sources of sustainable competitive advantage, but managing brands and achieving their full potential has never been more difficult. Today's consumers are increasingly diverse, are... View Details
      • March 2009
      • Case

      Barbara Norris: Leading Change in the General Surgery Unit

      By: Boris Groysberg, Nitin Nohria and Deborah Bell
      Barbara Norris struggles to address the many problems facing her as a recently promoted nurse manager in the General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU). She has inherited a unit with the lowest employee satisfaction scores and highest... View Details
      Keywords: Employee Relationship Management; Leading Change; Service Delivery; Organizational Change and Adaptation; Organizational Culture; Groups and Teams; Motivation and Incentives; Satisfaction; Health Industry
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      • Research Summary

      Bringing Worlds Together: Cultural Brokerage in Multicultural Teams (Dissertation)

      Multicultural teams are becoming increasingly prevlaent and crucial for organizational success, yet they face many challenges that stem from their cultural differences. How can multicultural teams mitigate the risks of working across... View Details
      Keywords: Cultural Brokerage; Multicultural Teams; Cross-cultural Collaboration; Creativity
      • April 2018
      • Article

      Compromised Ethics in Hiring Processes? How Referrers' Power Affects Employees' Reactions to Referral Practices

      By: Rellie Derfler-Rozin, Bradford Baker and F. Gino
      In this paper, we explore referral-based hiring practices and show how a referrer’s power (relative to the hiring manager) influences other organizational members’ support (or lack thereof) for who is hired through perceptions of the hiring manager’s motives and... View Details
      Keywords: Selection and Staffing; Ethics; Perception
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      • 24 Jun 2014
      • First Look

      First Look: June 24

      innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help-but there's only one way to ensure sustained innovation: you need to lead it-and... View Details
      Keywords: Sean Silverthorne
      • November 1996 (Revised June 1997)
      • Case

      Harvard Business School Publishing

      By: David A. Garvin and Artemis March
      Linda Doyle, president and CEO of Harvard Business School Publishing Corp., has succeeded in turning around the organization after several difficult years. She has launched several strategic and organizational initiatives, and has instilled a new philosophy and vision.... View Details
      Keywords: Change Management; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Organizational Structure; Strategic Planning; Problems and Challenges
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      • January 1973 (Revised March 2006)
      • Case

      Tyler Abrasives, Inc.

      Involves multinational pricing policy. Should a multinational industrial products supplier, with plants on several continents, grant a single worldwide price on given products to multinational customers who purchase on several continents? If so, what should the... View Details
      Keywords: Organizational Change and Adaptation; Marketing Strategy; Price; Multinational Firms and Management; Sales; Industrial Products Industry
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        Learning in Action: A Guide to Putting the Learning Organization to Work

        Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get started. What they lack are guidelines and tools that transform abstract... View Details
        • 2022
        • Book

        Purpose + Profit: How Business Can Lift Up the World

        By: George Serafeim
        The roadmap and best practices to reap the enormous value that can emerge when your business prioritizes social and environmental goals—such as climate change, diversity and inclusion, and sustainability—right alongside the pursuit of profit.

        We not only... View Details
        Keywords: ESG (Environmental, Social, Governance) Performance; Profitability; Business And Society; Organizations; Mission and Purpose; Goals and Objectives; Social Issues; Environmental Sustainability; Value Creation; Organizational Change and Adaptation
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        • 03 Jul 2012
        • First Look

        First Look: July 3

        tools that embody their expertise, is central to the way in which the risk managers in our study garner influence in their organizations. Based on our field study, we identify two dimensions that help to explain experts' View Details
        Keywords: Sean Silverthorne

          Value Shift

          Today, corporate accountability is as vital to the bottom line as an effective business model.  Value Shift makes a strong case for the merits of corporate responsibility and shows how a value-positive orientation contributes to superior performance through... View Details

            Improving the Rhythm of Your Collaboration

            Winner of the annual MIT Sloan Management Review Richard Beckhard Memorial Prize, for the most outstanding MIT SMR article on planned change and organizational development. Chosen by MIT Sloan faculty judges Deborah Ancona, John Van Maanen, and Cyrus... View Details

            • April 2021 (Revised July 2021)
            • Case

            Public Equities Impact Investing at BlackRock

            By: Shawn A. Cole, Vikram S. Gandhi, Michael Norris and John Masko
            In early 2021, BlackRock—the world’s largest asset manager with $9 trillion in assets under management (AUM)—sought to become a leader in promoting environmental and social sustainability. Over the previous ten years, CEO Larry Fink had written an annual open letter to... View Details
            Keywords: Impact Investing; Renewable Energy; Climate Change; Environmental Sustainability; Equity; Corporate Social Responsibility and Impact; Financial Management; Investment Funds; Investment Return; Mission and Purpose; Organizational Change and Adaptation; Financial Services Industry; United States
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            • Research Summary

            Overview

            In my research historical inquiry plays an important part in understanding the continuities from the pre-1949 past and the complex convergence of business institutions in the process of China’s current economic, political, and social modernization. Historians are able... View Details
            Keywords: Business History; China; Business Government Relations; Entrepreneurs; Family Business; Industrial Development; Infrastructure; Transportation; Entrepreneurship; History; Manufacturing Industry; Transportation Industry; Rail Industry; Construction Industry; Asia
            • July 2024 (Revised October 2024)
            • Case

            Knowledge Transfer: Toyota, NUMMI, and GM

            By: Willy Shih
            New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers used at the... View Details
            Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
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            • January 1993 (Revised July 1993)
            • Case

            Frito-Lay, Inc.: A Strategic Transition (Consolidated)

            By: Lynda M. Applegate
            The setting is a food manufacturing company that has stumbled in terms of its historic growth and profit achievements. In trying to recapture its momentum, the president has used information technology as one element in his program of transition. The case focuses on... View Details
            Keywords: Business History; Information Technology; Growth and Development Strategy; Transition; Organizational Change and Adaptation; Food and Beverage Industry; Manufacturing Industry
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