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Show Results For
- All HBS Web
(2,467)
- People (6)
- News (540)
- Research (1,644)
- Events (19)
- Multimedia (1)
- Faculty Publications (649)
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
customer experience faces cutbacks, what services get chopped? Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better experience? Research Papers... View Details
- Profile
Kevin Nazemi
new opportunities for the organization to pursue.” “I suspect a lot of people doubt that the case method is an effective way of learning practical skills,” says Kevin. “It’s hard to imagine how a case-based finance class would progress,... View Details
- 01 Sep 2004
- News
Elaine L. Chao (MBA 1979)
operating style. Effective communications also means knowing how to listen. My family means a lot to me. Since I married U.S. Senator Mitch McConnell, Kentucky has become my home state. We are in Kentucky... View Details
- 01 Dec 2004
- News
Pyramid Scheme
Start with a 6,000-square-foot space. Pack it with some $1 million of high-tech sound effects and visuals to create a pulsing, interactive world that combines elements of video games, theme parks, and museums. Make one and all who enter... View Details
- 07 Apr 2008
- Research & Ideas
The Debate over Taxing Foreign Profits
effectively neutralize tax differences around the world so that firms would make the decisions based on pretax rates of return. More specifically, the United States should, under this view, operate a... View Details
Keywords: by Sean Silverthorne
- 15 Jul 2008
- First Look
First Look: July 15, 2008
exploring the conditions under which investable tax credits may be the most effective mechanism to deliver a production subsidy and discusses the desirability of employing investable tax credits in other policy domains. Estimates of tax... View Details
Keywords: Martha Lagace
- Web
HBS - Financials | From the Chief Financial Officer
did total operating expenses. This landmark reflected the expansion of core programs and higher MBA enrollment. The growth also reflected the rising costs required to maintain those revenue sources while continuing to invest in the... View Details
- 01 Jun 2006
- News
A Capital Asset
Cohen At Around 4 a.m. on August 7, 1998, a telephone wakens Bonnie Cohen in her Washington, D.C., home. It’s not the bedside phone but the secure phone upstairs in her home office not a good sign. A young operations officer reports that... View Details
- 07 Aug 2019
- Research & Ideas
Big Infrastructure May Not Always Produce Big Benefits
investments? Would that lead to a lot of economic activity, and would finance flow in there? That would be an interesting narrative because it would mean that policymakers could effectively overcome any lack of financial development—for... View Details
- December 1978 (Revised January 1986)
- Case
Pepsi-Cola (A)
By: Walter J. Salmon and Steven R. Palesy
Combining aspects of a functionally organized marketing management system, with a franchised channel of distribution network. Focuses on extending an innovative promotional program to a market where competitive conditions differ. View Details
Keywords: Innovation Strategy; Management; Marketing; Marketing Reference Programs; Network Effects; Distribution; Organizational Design; Franchise Ownership; Competition; Food and Beverage Industry
Salmon, Walter J., and Steven R. Palesy. "Pepsi-Cola (A)." Harvard Business School Case 579-108, December 1978. (Revised January 1986.)
- 01 Mar 2015
- News
Communicating the Language of Business Across Borders
organizations face when coordinating operations across linguistic and national boundaries. As a doctoral student at Stanford, she participated in a large-scale global teams study and identified language differences “as the most divisive,... View Details
- 21 May 2019
- Cold Call Podcast
If the Key to Business Success Is Focus, Why Does Amazon Work?
- 01 Oct 2000
- News
Faculty Retirements
addition, he has held important administrative positions at the School, chairing Exec Ed's Advanced Management Program and its International Senior Managers' Program, as well as the MBA Program's Production and Operations Management unit... View Details
- 27 Aug 2014
- Lessons from the Classroom
Learning From Japan’s Remarkable Disaster Recovery
chrysanthemum producer to a provider of closures for families who have lost their loved ones. It was memorable to hear him talk about how his mission in life was developed and how he had redefined his business." “Post-disaster settings provide opportunities to... View Details
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
measurement and disclosure of important metrics and information. In this chapter, we examine the effect of sustainability disclosure regulations on firms’ disclosure practices and valuations. Specifically, we explore the implications of... View Details
Keywords: Re: Multiple Faculty
- 01 Mar 2007
- News
The Plight of the Global Poor
part of the problem, is increasingly being called on to be part of the solution. How business can do this most effectively is the focus of the GPP’s research and scholarly activity. While GPP faculty note that it is too early to declare... View Details
- 10 Oct 2000
- Research & Ideas
Cross-Sector Collaboration: Lessons from the International Trachoma Initiative
donation." In "Cross-Sector Collaboration: Lessons from the International Trachoma Initiative," Barrett, Austin and McCarthy examine one such collaboration, a joint effort of the Edna McConnell Clark Foundation and Pfizer, Inc. to combat the devastating... View Details
- 17 Jan 2007
- Op-Ed
Learning from Private-Equity Boards
for corporate boards. The yes answer reflects the fact that many productive aspects of corporate governance and control that have proven effective in the private-equity industry were noticeably absent at Enron. If Enron's board (which was... View Details
- 01 Jun 2008
- News
Greed, Gullibility, and Optimism
passing on the risk would mean eliminating it, and of course, we woke up to find that very few people had much of a stake. We had effectively eliminated the down payment, so the borrower had no equity invested in the home. The lender was... View Details
- 27 Jun 2017
- First Look
First Look at New Research and Ideas, June 27
challenging in the past, and remains so today, the book argues that one reason was how they have both been defined. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52778 forthcoming Journal of International Economics The Real View Details
Keywords: Sean Silverthorne