Managing People - Publications - Faculty & Research

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

On February 1, 2020, a passenger who had been on Carnival’s Diamond Princess ship docked in Japan tested positive for the COVID-19 virus. Soon afterward, 700 people on the ship contracted the virus—the largest coronavirus outbreak outside... View Details

Keywords: by Michael Blanding; Travel

19 Aug 2002
Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

The dot-com implosion has left many managers wary of the promised wonders of information technology, but those who ignore the next phase of the Internet—dubbed Internet2—do so at their peril, says HBS professor Richard Nolan. "The... View Details

Keywords: by Martha Lagace

28 Mar 2024
News

Rooms with a View

Alexander Mirza (MBA 1997) has spent two decades in the hospitality industry, opening and growing major hotel brands, including Hilton, Starwood, and Caesars, with locations around the world. And with each new project, Mirza faced the same primary challenge. “It didn’t... View Details

Keywords: April White; photos by Christina Gandolfo; Hospitality

Web

HBS - Key Metrics

citizens and permanent residents. Per federal guidelines, people who identify as Hispanic, Latino, or Latinx and any other race are represented as Hispanic, Latino, or Latinx only. People who identify with... View Details

May 2008 (Revised September 2009)
Case

IBM's Dynamic Workplace

By: Rosabeth M. Kanter

IBM already competed for talent by being a best workplace. It was one of the first companies to provide paid vacations, health insurance, sick leave, job sharing, and domestic partner benefits. Its human resources portfolio included a full array of progressive policies... View Details

Keywords: Values and Beliefs; Globalized Firms and Management; Leading Change; Corporate Social Responsibility and Impact; Organizational Culture; Social Enterprise

Citation

Find at Harvard

06 Sep 2011
Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

corporate organizations may be even more obvious. I have taught and worked with over 10,000 business owners, executives, and managers in the last decade, and in my experience, even smart, hard-working, and well-intentioned View Details

Keywords: by Carmen Nobel

01 Jul 2014
Working Paper Summaries

Creating Reciprocal Value Through Operational Transparency

Keywords: by Ryan W. Buell, Tami Kim & Chia-Jung Tsay

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

responses. Response modules might include: facility lockdown, police or fire response, evacuation, isolation (preventing people from entering facilities), medical containment (response to significant epidemic), grief management, as well... View Details

Keywords: by Michael Watkins

28 Mar 2016
Research & Ideas

What's a Boss Worth?

We all have our boss horror stories. The underminer. The bad communicator. The credit hog. The snake. Then again, if we’re lucky, we’ve all had those amazing bosses as well—the supervisor who encourages all employees to take their work up to the next level; the View Details

Keywords: by Michael Blanding; Service

February 9, 2024
Article

Addressing Climate Change with Behavioral Science: A Global Intervention Tournament in 63 Countries

By: Madalina Vlasceanu, Kimberly C. Doell, Joseph B. Bak-Coleman, Boryana Todorova, Michael M. Berkebile-Weinberg, Amit Goldenberg, Eric Shuman and et al.

Effectively reducing climate change requires marked, global behavior change. However, it is unclear which strategies are most likely to motivate people to change their climate beliefs and behaviors. Here, we tested 11 expert-crowdsourced interventions on four climate... View Details

Keywords: Climate Change; Motivation and Incentives; Behavior; Policy; Knowledge Sharing; Values and Beliefs

Citation

Read Now

23 Jun 2015
Blog Post

What is SVMP?

too far off, and campus springs back into life with the arrival of our SVMP students. Each summer we welcome a class of about 90 rising college seniors for the annual week-long Summer Venture in Management Program. The program was first... View Details

03 Apr 2009
What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

information moves where needed and not everywhere it can." [This reflects a complaint I came across recently from a senior manager that a problem with the latest generation entering business ranks is that "everyone reports to... View Details

Keywords: by Jim Heskett; Publishing; Journalism & News

12 Mar 2019
First Look

New Research and Ideas, March 12, 2019

Furthermore, this paper provides evidence that queue transparency is an effective service design lever that managers can use to reduce the deleterious effects of last place aversion in queues. When people... View Details

Keywords: Dina Gerdeman

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

college degree, so qualified people are often shut out of the candidate pool before hiring managers can get a closer look at them. But especially now, when employers need workers—and workers need jobs—it... View Details

Keywords: by Jay Fitzgerald

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

starters, Karen Caswelch suggested that we take steps to ensure that in our hiring, we consistently select people who share and value behaviors that produce trust as a shield against management turnover that... View Details

Keywords: by James Heskett

09 Nov 2023
News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details

Keywords: Ralph Ranalli

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

of the film “Toy Story,” she broke down the elements of what this team had been able to do. “What stood out to Julia and myself is you hear about these intense disagreements and people coming out and saying, ‘That was an amazing... View Details

Keywords: by Clea Simon, Harvard Gazette

05 Jan 2009
Research & Ideas

Most Popular Articles and Working Papers 2008

scrutiny. Time to manage your own professional image before others do it for you. An interview with professor Laura Morgan Roberts. 2. The Seven Things That Surprise New CEOs In the newly released book On Competition, professor Michael E.... View Details

Keywords: by Staff

Teaching Interest

Overview

By: Gerald C. Chertavian

I am currently teaching Social Entrepreneurship and Systems Change (SESC) as a 2nd year Elective Course. The premise of the course is that social entrepreneurs don’t just build organizations, they change systems. The course explores the frameworks, tools, mindsets,... View Details

Keywords: Social Impact; Systems Change; Social Entrepreneurship; Environmental Sustainability; Housing; Climate Change; Entrepreneurship; Food; Governance; Leadership; Measurement and Metrics; Social Enterprise; System; Africa; Asia; Europe; Latin America; North and Central America; South America

Publications