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  • April 2022 (Revised May 2022)
  • Case

Mastercard Labs (A) (Abridged)

By: Linda A. Hill, Sunil Gupta, Emily Tedards and Julia Kelley
When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, he shifted the company’s competitive focus from card networks to cash itself. Mastercard’s new vision of a “World Beyond Cash” distilled into a three-pronged framework: Grow the core business, Diversify... View Details
Keywords: Organizational Behavior; Culture; Organizational Culture; Culture Change; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Leadership Development; Innovation; Innovation Ecosystems; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Ecosystem; Agility; Prototype; Experiment; Partnerships; Operating Model; Risk Management; Metrics; Payments; Financial Inclusion; Financial Industry; Ambidexterity; Corporate Innovation; Innovation Lab; Accelerator; Start-up; Intrapreneurship; Competitive Strategy; Business Model; Technological Innovation; Growth and Development Strategy; Digital Transformation
Related
  • 16 Oct 2019
  • Research & Ideas

Read Our Most Popular Stories of the Quarter

What stories were readers like you diving into this summer on HBS Working Knowledge? Your interests varied dramatically, everything from how researchers use machine learning technology to predict CEO performance to the power of rituals in... View Details
Keywords: by Sean Silverthorne
  • 22 Apr 2015
  • Video

HBS Fellowships: Diversity in the Field

  • 30 Sep 2015
  • News

How They Teach The Case Method At Harvard Business School

  • 08 Jan 2020
  • Blog Post

Know Your Audience - Recruiting HBS Students for Private Equity

The “Know Your Audience” series on the HBS Recruiting Blog highlights trends in recruiting for various industries. Learn more about student interest, effective recruiting strategies, and best practices from HBS staff dedicated to your... View Details
Keywords: Venture Capital / Private Equity
  • 16 Jun 2023
  • Video

MBA Admissions & Financial Aid

  • Oct 14 2014
  • Short Film

The Explainer: The Balanced Scorecard

  • August 1998 (Revised July 2002)
  • Case

Innovation at 3M Corporation (A)

By: Stefan H. Thomke and Ashok Nimgade
Describes how 3M Corp. introduces and learns a new and innovative methodology called Lead User research to understand future customer and market needs. A team from 3M's Medical-Surgical Markets Division applies the Lead User methodology to the field of surgical... View Details
Keywords: Innovation and Management; Innovation Strategy; Managerial Roles; Marketing Strategy; Demand and Consumers; Market Timing; Product Development; Problems and Challenges; Business Strategy; Medical Devices and Supplies Industry
Related
  • 20 Sep 2022
  • Video

Your HBS Interview

    Siyu Zhang

    Siyu Zhang is a second-year doctoral student at HBS. Zhang joined Harvard Business School in 2020 as a Research Associate and has been working on macroeconomic forecasting projects. Prior to joining HBS, he was a Data Scientist at John Hancock, where he utilized... View Details

    • March 2010
    • Supplement

    Deworming Kenya: Translating Research into Action (B)

    By: Nava Ashraf, Neil Buddy Shah and Rachel Gordon
    Karen Levy and her colleague, Margaret Ndanyi, learn the results of their nation-wide effort to rid Kenyan school children of parasitic worm infection. View Details
    Keywords: Programs; Health Care and Treatment; Research; Policy; Outcome or Result; Kenya
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    • 02 May 2011
    • Research & Ideas

    Casino Payoff: Hands-Off Management Works Best

    employee monitoring makes the case that if business owners are interested in their customer-facing workers learning and making progressively better decisions over time, they're far better off taking a hands-off approach and granting more... View Details
    Keywords: by Dennis Fisher; Entertainment & Recreation
    • Profile

    Thomas Grenier

    to tomorrow, rather than to an idealized vision of what I hope to have accomplished by the distant future. I want to enjoy each day, including the earliest ones, and take time to learn from those around me. This might seem short-term... View Details
    • 3 PM – 7:30 PM PST, 15 Nov 2017

    HBS Alumnae Circles Open House & Training 2017: Palo Alto

    HBS Alumnae Circles are taking new members - are you interested? Register for this upcoming open house to learn more. View Details
    • November 1999 (Revised March 2003)
    • Case

    Webvan: Groceries on the Internet

    By: John A. Deighton and Kayla Bakshi
    What are the prospects for grocery shopping on the Web? This case invites a comparison of seven business models, with particular emphasis on Webvan. Why does the investment community value Webvan at $7.8 billion after less than six months of operating experience, and... View Details
    Keywords: Business Model; Experience and Expertise; Investment; Information; Marketing; Distribution Channels; Service Delivery; Cognition and Thinking; Internet and the Web; Retail Industry; Service Industry
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    • Teaching Interest

    Harvard Business Online: Business Strategy

    By: Felix Oberholzer-Gee
    Business Strategy equips current and aspiring managers and consultants with a simplified framework they can immediately apply to create value for customers, employees, and suppliers while maximizing returns and an organization’s competitive edge. The course features... View Details
    • February 1995 (Revised June 1999)
    • Case

    Chemical Bank: Implementing the Balanced Scorecard

    By: Robert S. Kaplan and Norman Klein
    The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details
    Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry
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    • 2012
    • Book

    The Culture Cycle: How to Shape the Unseen Force That Transforms Performance

    By: James Heskett
    The contribution of culture to organizational performance is both substantial and quantifiable. This book presents the results of field research that demonstrates how an effective culture can account for up to half of the differential in performance between... View Details
    Keywords: Customer Focus and Relationships; Learning; Framework; Policy; Retention; Books; Analytics and Data Science; Innovation and Invention; Management Practices and Processes; Organizational Culture; Performance Expectations; Research
    Related
    • 3 PM – 8 PM EDT, 25 Oct 2017

    HBS Alumnae Circles Open House & Training 2017: Boston

    HBS Alumnae Circles are taking new members - are you interested? Register for this upcoming open house to learn more. View Details
    • 28 May 2017
    • Blog Post

    HBS on the Road: Ghana, Nigeria, and Côte d'Ivoire

    first time, and we checked in with him to learn more about the trip.  1. What was it like to visit Ghana, Nigeria, and Côte d'Ivoire? This trip was my first time to Africa, so I’ve really been looking forward to it. I was impressed by the... View Details