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  • All HBS Web  (7,672)
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  • All HBS Web  (7,672)
    • People  (20)
    • News  (1,842)
    • Research  (4,876)
    • Events  (28)
    • Multimedia  (41)
  • Faculty Publications  (3,390)
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  • Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
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Schlesinger, Leonard A., and James Heskett. "Enfranchisement of Service Workers." California Management Review 33, no. 4 (Summer 1991).
  • Feb 23 2018
  • Testimonial

Finding Common Ground

  • February 2000 (Revised August 2005)
  • Case

Deep Sight Technology, Inc.

By: Henry B. Reiling and Catherine M. Conneely
The founders of a deep sea technology company must refine their tentative capital structure and founders agreement in response to tax factors. Some parties are conveying partnership assets, others are conveying rights to an invention, another will be primarily... View Details
Keywords: Contracts; Agreements and Arrangements; Capital Structure; Alliances; Taxation; Entrepreneurship; Technology Industry
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Reiling, Henry B., and Catherine M. Conneely. "Deep Sight Technology, Inc." Harvard Business School Case 200-047, February 2000. (Revised August 2005.)

    Jon M. Jachimowicz

    Jon M. Jachimowicz is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School, where he teaches the Leadership and Organizational Behavior course (LEAD) in the Required Curriculum. He studies... View Details

      Edward B. Berk

      Ted Berk is the Barry and Teri Volpert Fellow and a Senior Lecturer of Business Administration in the Finance Unit at Harvard Business School. He teaches Private Equity Finance in the elective curriculum and Finance I & II in the required curriculum.

      Ted... View Details

      • Research Summary

      Overview

      Eric's research interests include strategy, human capital, and executive compensation. His current work explores how accumulated leadership experience drives compensation outcomes among executives moving jobs across firms. View Details
      Keywords: Strategy; Human Capital; Executive Compensation
      • 05 Aug 2016
      • News

      Why entrepreneurship is on the rise

      • 07 Oct 2014
      • First Look

      First Look: October 7

      http://hbr.org/product/Google-Inc--in-2014/an/915004-PDF-ENG Harvard Business School Case 714-520 Investing in Online Marketplaces Simon Rothman had recently been promoted from executive-in-residence to partner at esteemed venture capital... View Details
      Keywords: Sean Silverthorne
      • April 2000 (Revised July 2000)
      • Case

      Ameritrade Holding Corporation

      By: Lisa K. Meulbroek
      Some of the senior managers at Ameritrade, an Internet brokerage firm, are selling their holdings in the firm. Why are the managers selling, how will it affect shareholders, and what should the CEO do about it? The CEO is concerned that the market will interpret... View Details
      Keywords: Valuation; Internet and the Web; Stock Options; Risk Management; Financial Services Industry
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      Meulbroek, Lisa K. "Ameritrade Holding Corporation." Harvard Business School Case 200-057, April 2000. (Revised July 2000.)
      • 10 Sep 2020
      • Research & Ideas

      The COVID Two-Step for Leaders: Protect and Pivot

      [This is the fifth installment in a monthly series on management issues in the time of COVID-19.] We have asked approximately 600 CEOs to share with us the most pressing challenges that are keeping them awake at night in the midst of the... View Details
      Keywords: by Boris Groysberg and Katherine Connolly Baden
      • 17 Aug 2020
      • Research & Ideas

      What the Stockdale Paradox Tells Us About Crisis Leadership

      [This is the fourth installment in a monthly series on management issues in the time of COVID-19.] “You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most... View Details
      Keywords: by Boris Groysberg and Robin Abrahams
      • 30 Oct 2013
      • News

      #Twitterforsale

      • 01 Aug 2021
      • News

      Leading With Trust

      • 2016
      • Working Paper

      Managers' Cultural Background and Disclosure Attributes

      By: Francois Brochet, Gregory S. Miller, Patricia Naranjo and Gwen Yu
      We examine how a manager’s ethnic cultural background affects managers’ communication with investors. Using a sample of earnings conference calls transcripts with 26,430 executives from 42 countries, we find that managers from ethnic groups that have a more... View Details
      Keywords: Disclosure Tone; Individualism; Conference Calls; Ethnic Group; Management Style; Communication Intention and Meaning; Ethnicity; Corporate Disclosure; Financial Reporting
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      Brochet, Francois, Gregory S. Miller, Patricia Naranjo, and Gwen Yu. "Managers' Cultural Background and Disclosure Attributes." Harvard Business School Working Paper, No. 17-027, October 2016.
      • October 2024
      • Article

      Canary Categories

      By: Eric Anderson, Chaoqun Chen, Ayelet Israeli and Duncan Simester
      Past customer spending in a category is generally a positive signal of future customer spending. We show that there exist “canary categories” for which the reverse is true. Purchases in these categories are a signal that customers are less likely to return to that... View Details
      Keywords: Churn; Churn Management; Churn/retention; Assortment Planning; Retail; Retailing; Retailing Industry; Preference Heterogeneity; Assortment Optimization; Customers; Retention; Consumer Behavior; Forecasting and Prediction; Retail Industry
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      Anderson, Eric, Chaoqun Chen, Ayelet Israeli, and Duncan Simester. "Canary Categories." Journal of Marketing Research (JMR) 61, no. 5 (October 2024): 872–890.
      • 10 Apr 2007
      • First Look

      First Look: April 10, 2007

      165-180 Abstract What types of human and social capital identify the emergence of leaders of open innovation communities? Consistent with the norms of an engineering culture, we find that future leaders must... View Details
      Keywords: Martha Lagace
      • 07 Nov 2017
      • First Look

      New Research and Ideas: November 7, 2017

      SEM). Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/118011-PDF-ENG Harvard Business School Case 218-015 Closed-End Funds at Saba Capital Management No abstract available. Purchase this case:... View Details
      Keywords: Carmen Nobel
      • 2011
      • Case

      Wrapitup

      By: W. Earl Sasser
      A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
      Keywords: Service Operations; Governance Controls; Revenue; Employee Relationship Management; Planning; Customer Satisfaction; Problems and Challenges; Profit; Change Management; Compensation and Benefits; Leadership Style; Service Industry; California
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      Sasser, W. Earl. "Wrapitup." Harvard Business Publishing Case, 2011. (Brief Case.)
      • 2020
      • Article

      Public Sentiment and the Price of Corporate Sustainability

      By: George Serafeim
      Combining corporate sustainability performance scores based on environmental, social, and governance (ESG) data with big data measuring public sentiment about a company’s sustainability performance, I find that the valuation premium paid for companies with strong... View Details
      Keywords: Sustainability; ESG; ESG (Environmental, Social, Governance) Performance; Investment Management; Investment Strategy; Big Data; Machine Learning; Environment; Environmental Sustainability; Corporate Governance; Performance; Asset Pricing; Investment; Management; Strategy; Human Capital; Public Opinion; Value; Analytics and Data Science
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      Serafeim, George. "Public Sentiment and the Price of Corporate Sustainability." Financial Analysts Journal 76, no. 2 (2020): 26–46.
      • 09 Jan 2007
      • First Look

      First Look: January 9, 2007

      Venture Capital Investment Cycles: The Impact of Public Markets Authors:Paul Gompers, Anna Kovner, Josh Lerner, and David Scharfstein Publication:Journal of Financial Economics (forthcoming). (Earlier version distributed as National... View Details
      Keywords: Martha Lagace
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