Filter Results:
(1,571)
Show Results For
- All HBS Web
(1,571)
- People (3)
- News (483)
- Research (853)
- Events (9)
- Multimedia (22)
- Faculty Publications (557)
Show Results For
- All HBS Web
(1,571)
- People (3)
- News (483)
- Research (853)
- Events (9)
- Multimedia (22)
- Faculty Publications (557)
- 01 Jan 2003
- News
Greylock
making specialized hospital beds and power tools for orthopedic surgeons. It provides a case study of Elfers's dictum that the venture firm's forte should always be "strong support of portfolio companies and long-term goals of building... View Details
- 14 Nov 2006
- First Look
First Look: November 14, 2006
eminent hospitals, and for decades has been a leader in pioneering cardiac care. Explores the methods, processes, and personnel that the hospital has cultivated over the years in order to develop its track record of excellence. In light... View Details
Keywords: Sean Silverthorne
- 25 Aug 2010
- News
Games, Parties, Pranks, and Celebrations
call out “bingo.” The faculty frowned on this disruption. To meet this challenge, the rules were again changed, and you had to be called on and work the word “bingo” into your participation in the classroom discussion. Some efforts were a real stretch. For example, one... View Details
- 18 Sep 2007
- First Look
First Look: September 18, 2007
Deaconess Medical Center Harvard Business School Case 607-150 Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an... View Details
Keywords: Martha Lagace
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals
- 07 Jun 2016
- First Look
June 7, 2016
Automated Text Analysis By: Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni Abstract—Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience... View Details
Keywords: Sean Silverthorne
- 01 Dec 2004
- News
The Future of Stem Cells
other Harvard schools and seven Harvard-affiliated teaching hospitals in contributing to the work of the new Harvard Stem Cell Institute (HSCI). Launched in April, the HSCI has a goal of moving from the laboratory to the clinic the... View Details
Keywords: Garry Emmons
- 01 Mar 2007
- News
Daniel Vasella
which account for between 15 and 18 percent of the overall health-care costs. The big item is hospital costs. Even if you take away all profits from the pharmaceutical industry, you could lower overall health-care costs by maybe 3 percent... View Details
- 26 Jan 2016
- First Look
January 26, 2016
challenge. Who was the company competing against and how could it carve out a unique value proposition that would appeal to travelers and be differentiated from what was offered by other hospitality options? Was its current moniker... View Details
Keywords: Sean Silverthorne
- 06 Dec 2018
- News
Source Code
help us manage climate change.” There are possibilities in genomics, she says, where data is expanding beyond our capacity to grasp it. There’s potential in health care, helping to eliminate simple things like false positives in hospital... View Details
- 12 Apr 2023
- News
Step Change
role as managing partner at Global Ventures, doing all the things hard-driving VCs do—like making presentations from a hospital bed. In March 2021, Enan traveled to New York for open heart surgery to repair a mitral valve prolapse. The... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 01 Sep 2011
- News
The Spangler Effect
away,” says Todd Mulder, food services general manager for Restaurant Associates, the hospitality firm that manages all campus food operations. “They are impressed that you can get sushi made to order,” in addition to soups, sandwiches, a... View Details
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
we theorize and then test that under conditions of increased workload, individuals may choose to complete easier tasks in order to manage their workload. We label this behavior Task Completion Bias (TCB). Using two years of data from a View Details
Keywords: Sean Silverthorne
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
underlying reasons for their limited success. Our analysis of American Hospital Association (AHA) data on hospital-based ACOs found that many organizations do not have the capability to track and share performance metrics, including... View Details
Keywords: Dina Gerdeman
- 27 Sep 2011
- First Look
First Look: September 27
learning in the context of outsourced radiological services, where individual doctors at an outsourcing firm complete radiological reads for hospital customers. We examine more than 2.7 million cases for 1,431 customers read by 97... View Details
Keywords: Sean Silverthorne
- 13 Nov 2012
- First Look
First Look: November 13
investments in employee training significantly increase after the adoption of MCSR laws and regulations. Download the paper: http://ssrn.com/abstract=1799589 Cases & Course MaterialsHGRM: Bringing Back High Touch Hospitality Lynda... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
the role of government regulators, particularly the FDIC, during times of crisis. Purchase this case: http://cb.hbsp.harvard.edu/cb/product/910006-PDF-ENG Collaborating to Improve Richard Bohmer and Ingrid M. NembhardHarvard Business School Case 608-054 Madison... View Details
Keywords: Martha Lagace
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
- 06 Nov 2012
- First Look
First Look: November 6
organizations in 20 countries, they and their interview team assessed how well manufacturers, schools, and hospitals adhere to three management basics: targets, incentives, and monitoring. They found that huge numbers of companies follow... View Details
Keywords: Sean Silverthorne