Expectations - Publications - Faculty & Research

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

expectations about the job, and many don’t,” Cespedes says. “Salespeople spend their lives bemoaning and developing end-runs around administrative tasks like entering data. So an individual who wants to be a sales manager also has to... View Details

Keywords: by Dina Gerdeman

Profile

Maha Malik

Maha plans on returning to Bain in Boston, and expects that her subsequent career will pivot back and forth between the private and public sectors. "One of my ambitions is to run for office," she says. "Women bring... View Details

Keywords: Consulting; Financial Services

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

possibly unsurprising, way: Women expected more gender bias in their feedback than men did. "Gender bias in performance feedback is a well-documented phenomenon. Women are less likely to receive specific feedback tied to work outcomes."... View Details

Keywords: by Francesca Gino

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

with his work at National Geographic. One big factor favoring the Society is that it has bought itself time thanks to a multiyear cable deal with Fox that is expected to net NGS $100 million in 2012. "These kinds of changes take... View Details

Keywords: by Sean Silverthorne; Publishing

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

they expect. But when you get exactly what you expect at a restaurant, you won’t remember a week later that you were at that restaurant.” In contrast, exceptionally great experiences stand out, create memories for years, increase loyalty,... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

Web

Virtual Job Search Teams - Alumni

ready to take the next step in their careers and launch a job search. You will get the most out of the program if you have an idea of what you want to try next and you are ready to tactically approach the job search. What is the structure of the Virtual Job Search... View Details

Web

Diversity and Inclusion - Christensen Center for Teaching & Learning

sufficient time to discuss them.) The ability to discuss sensitive topics is critical to building students' leadership capabilities. To provide a foundation for these topics in class, instructors can set discussion expectations at the... View Details

2025
Working Paper

Incentive-Compatible Recovery from Manipulated Signals, with Applications to Decentralized Physical Infrastructure

By: Jason Milionis, Jens Ernstberger, Joseph Bonneau, Scott Duke Kominers and Tim Roughgarden

We introduce the first formal model capturing the elicitation of unverifiable information from a party (the "source") with implicit signals derived by other players (the "observers"). Our model is motivated in part by applications in decentralized physical... View Details

Citation

Read Now

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

09 Mar 2022
Research & Ideas

War in Ukraine: Soaring Gas Prices and the Return of Stagflation?

nowhere near de-escalation. My personal assessment is that it is likely to get worse." Since the conflict seems poised to get worse before it gets better, what impacts should businesses and consumers expect to experience as a result?... View Details

Keywords: by Avery Forman; Energy

Web

Terms of Use - Alumni

Help Terms of Use 8ms Harvard Business School has provided a suite of alumni services through its Alumni Website for the benefit of the HBS community. Services exclusive to the HBS community are protected by HBS Login and require a username and password. These services... View Details

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

discount. According to the rational actor model, the $10 saved should be considered a small addition to an individual's lifetime wealth, which will eventually be spent on a broad array of future purchases. This is not the way we expected... View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

Review. I am also continuing my research on collaboration within and between firms. Excerpt From Reorganize For Resilience By Ranjay Gulati Today's customers expect solutions to their consumption problems, and they are utterly agnostic as... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

Web

Alternative Investments Course | HBS Online

Participants are expected to fully complete all coursework in a thoughtful and timely manner. This means completing each course module and fully answering questions posed therein by the required deadline. This course also features... View Details

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

soon becomes self-reinforcing. A spiraling arms race can be created with everyone seeking more and more of a good thing. There seems to never be enough of the good thing—until a crisis breaks up the cycle. Individuals can be expected to... View Details

Keywords: by Paul Lawrence & Nitin Nohria

Web

Online Business Essential Courses | HBS Online

platform was engaging, innovative, and allowed me to interact with the material in a way I never expected from an online course. Jocelyn Johnson NYC Lawyer Credential of Readiness (CORe) I'd never experienced such an immersive platform... View Details

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

London in the 1960s. The Whitehall researchers attributed shorter life expectancies among lower-level civil servants, who tended to die at younger ages than their bosses, to the psychological stress of working in subordinate positions.... View Details

Keywords: by Jay Fitzgerald

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

expect that you are now in a better position to make some changes to the project deadlines. An extra month for each milestone would help us immeasurably." Notice that this statement achieves three goals. First, it labels the... View Details

Keywords: by Deepak Malhotra

Publications