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Show Results For
- All HBS Web
(3,270)
- People (12)
- News (706)
- Research (1,947)
- Events (4)
- Multimedia (3)
- Faculty Publications (1,302)
- 10 Dec 2014
- News
Helping management teams build companies
As founder and CEO of Providence Equity Partners, Jonathan Nelson (MBA 1983) looks for good people to partner with. He attributes his firm’s remarkable results to the leaders they’ve identified and backed. (Published December 2014) View Details
- October 1994 (Revised November 1994)
- Case
British Airways: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser and Norman Klein
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment... View Details
Keywords: Debates; Customer Focus and Relationships; Globalized Markets and Industries; Service Delivery; Alliances; Information Technology; Aerospace Industry
Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.)
- 20 Jan 2016
- News
Water for the World
Jon Olafsson (OPM 24, 1996), a former music industry executive and media mogul, is chairman and cofounder of Icelandic Glacial, the world’s first certified carbon-neutral manufacturer of natural spring water. In this video, he talks about... View Details
- 09 Mar 2015
- News
Ravi Chidambaram: Making A Difference
- 25 Apr 2014
- News
Entrepreneurship flourishes in the Bayou
sales. He leads a team dedicated to assisting inexperienced entrepreneurs as well as longtime industry players who “require a new way of thinking about common issues.” The team provides strategic planning, coaching, and mentoring, and... View Details
- 01 Jul 2000
- News
What Every Executive Needs to Know About Global Warming
- 01 Jun 2016
- News
Feedback
inexpensively on a desktop. I ran a small “Skunk Works”-like program at Lockheed Martin in the early 1990s that produced the IKONOS satellite, the first high-resolution commercial satellite that has evolved over time into an industry... View Details
- 01 Feb 2000
- News
No Place Like Home
housing is a problem that increasingly affects companies and employers, as well as the overall economy," says F. Barton Harvey (MBA '74), (see related story) chairman and CEO of the Enterprise Foundation, a nationwide housing and View Details
Keywords: Garry Emmons
- October 2019 (Revised January 2020)
- Technical Note
5G Wireless Technology, 2019
By: David B. Yoffie, Roneal Desai and Lili Ouyang
This Note explores the technology and economics of emerging 5G networks. View Details
Keywords: Technology Change; Information Technology; Strategy; Technological Innovation; Communications Industry
Yoffie, David B., Roneal Desai, and Lili Ouyang. "5G Wireless Technology, 2019." Harvard Business School Technical Note 720-362, October 2019. (Revised January 2020.)
- July 2003 (Revised March 2004)
- Case
XM Satellite Radio (A)
By: David B. Godes and Elie Ofek
XM Satellite Radio is a radically new way to listen to radio. Management must develop a marketing strategy to launch the firm and the category. A crucial aspect of the strategy is to determine which of two business models the company will pursue. Should it focus... View Details
Keywords: Advertising; Business Model; Decision Choices and Conditions; Cost Management; Marketing Channels; Marketing Strategy; Problems and Challenges; Partners and Partnerships; Sales; Competitive Strategy; Communications Industry
Godes, David B., and Elie Ofek. "XM Satellite Radio (A)." Harvard Business School Case 504-009, July 2003. (Revised March 2004.)
- December 1998 (Revised July 2000)
- Case
Implementing Strategies for Mobile Telephony: The Cases of BellSouth and U S WEST
By: Clayton M. Christensen
Recounts how BellSouth and US WEST developed and implemented their strategies for becoming major players in the mobile telephony business. Shows how initial success at BellSouth attracted more resources and aggressive investment, while initial failures at US WEST... View Details
- February 1994 (Revised July 2007)
- Case
Richard Jenkins
By: John J. Gabarro and Andrew P. Burtis
Written from the point of view of Richard Jenkins, the president of CelluComm. Presents his reflections on the series of events leading to the firing of one of CelluComm's general managers, Erik Peterson. A rewritten version of an earlier case. View Details
Gabarro, John J., and Andrew P. Burtis. "Richard Jenkins." Harvard Business School Case 494-113, February 1994. (Revised July 2007.)
- 30 Jan 2018
- News
Four Alumni Named as Presidential Leadership Scholars
2002), cofounder and CEO of Parsagen Diagnostics, an early-stage medical device company focused on women’s health The members of the 2018 class were selected based on their leadership growth potential and the strength of their personal leadership projects aimed at... View Details
- 28 Feb 2025
- News
Joy to the World
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Justin Pasquariello (MBA 2010), CEO of East Boston Social Centers, spent time in foster care as a child, living in more homes than he can remember,... View Details
- 24 Apr 2014
- News
Using storytelling to transform the retail experience
Stories make sales. That’s the philosophy of Jennifer Lee Koss (AB 2001, MBA 2008), cofounder of BRIKA, an online shop for modern and elevated craft. BRIKA (from fabricá, the Spanish word for factory) enhances the appeal of its well-crafted goods (many of them... View Details
- 01 Jun 2019
- News
City on a Hill
On a chilly November afternoon in Harlan County, a struggling former mining hub on the edge of the Eastern Kentucky Coalfield, Geoff Marietta (MBA 2007) surveys the bustling village he has helped build. Marietta is executive director of the Pine Mountain Settlement... View Details
- 1997
- Chapter
Winners and Losers--Industry Structure in the Converging World of Telecommunications, Computing, and Entertainment
By: D. J. Collis, P. W. Bane and S. P. Bradley
- 01 Apr 2001
- News
Tatsuyuki Saeki: Putting Stock in New Options at Nasdaq Japan
providing new opportunities for Japanese investors and wider access to equity capital for emerging Japanese companies. In short, Saeki is challenging the old-boy network and forcing Japan’s button-down business culture to change. “My real purpose is not to harm or... View Details
- 10 Apr 2013
- News
Tapped In
resource his company harvests from pine trees. But he can offer a brief history: resin-harvesting is a millenarian tradition, mentioned in the Bible; it was a foundational industry for colonial America; and resin is even why North... View Details