reflection - Publications - Faculty & Research

02 Jun 2011
What Do You Think?

Is it Time for a National Bankruptcy?

involved a developed economy, "That would (suggest) a new type of fourth world country, a developed economy which just turned into a developing one." Should world financial policy essentially reflect a philosophy of "let... View Details

Keywords: by Jim Heskett

01 Dec 2008
Lessons from the Classroom

How Many U.S. Jobs Are ‘Offshorable’?

debtor in person. In such a scenario, students were told that their rating should reflect whether various parts of a job could be offshored, and if so, how well each part could be performed. Unprecedented Array of Options Results showed... View Details

Keywords: by Julia Hanna

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

four-component processes of the Customer Management theme—customer selection, acquisition, retention, and growth—demonstrating their importance in maximizing customer value and, ultimately, in value creation itself.Customer management (CM) View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Nov 1999
Research & Ideas

Companies, Cultures and the Transformation to the Transnational

values were reflected in the zaibatsu and other enterprise groups, which paternalistically watched over their affiliated companies. Within the organization, such values were evident in the widespread norm of lifetime employment... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

25 Jul 2007
Lessons from the Classroom

The Evolution of Apple

still out on that question, says Yoffie. Even so, the iPod has altered the fundamental dynamics of Apple. In a change that signals the company's growing investment in consumer electronics, Apple dropped "Computer" from its name in January 2007. Future... View Details

Keywords: by Julia Hanna; Computer; Technology

22 Dec 2015
First Look

December 22, 2015

patents, in particular, and business method patents more generally. Because so much of the prior work in these areas has not been patented, concerns have been expressed as to the extent to which the awards reflect this knowledge. Inspired... View Details

Keywords: Carmen Nobel

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it a fad that amounts to little more than sensitivity training in New Age clothing, or does it reflect something more profound about the way we are beginning to conceive of and relate to work? In the following pages six HBS alumni who are... View Details

Keywords: by Marguerite Rigoglioso

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

the project we often slipped into routines that didn't leverage each person's expertise as well as we might have. At the time, though, I was too caught up in the work itself to reflect on why that happened. When I began researching this... View Details

Keywords: by Sarah Jane Gilbert

27 Apr 2021
Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

Healthcare costs for employees of Onex’s portfolio companies were continuing to rise above the consumer price index, reflecting broader trends across employer-sponsored health insurance in the US.” Board Director Dilemmas—Back the SPAC?... View Details

19 Nov 2014
HBS Case

Marketing Marijuana

a high number of users who are eating marijuana rather than smoking it. About 50 percent of sales in the city stores are edibles. "That reflects new consumers coming into the market who aren't interested in smoking joints, because... View Details

Keywords: by Michael Blanding; Food & Beverage

08 Apr 2015
What Do You Think?

Are Technology Companies Ripe for Disruption?

why high tech industries find themselves vulnerable to disruption today reflect thoughts of those who have studied the phenomenon. Philippe Gouamba said, "It is more important for Apple to out-do Samsung (and vice-versa) than it is... View Details

Keywords: by James Heskett; Computer; Technology

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

Productivity is also consistent with a clean environment. Environmental pollution normally is a sign of inefficient and unproductive use of resources and is almost always a reflection of inadequate technology. Countries with toughening... View Details

Keywords: Re: Michael E. Porter

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

options across thirteen studies involving diverse samples (executives, law/business/medical students, adults) and contexts (public policy, business, medicine). These distortions appear to primarily reflect decision biases rather than... View Details

Keywords: Dina Gerdeman

03 Sep 2013
First Look

First Look: September 3

practices in structural units that align with the logic emphasized by the practice: when adopting practices reflecting a market logic, organizations will locate them in mainline business units, such as marketing; conversely, when adopting... View Details

Keywords: Sean Silverthorne

27 Jan 2009
First Look

First Look: January 27, 2009

Experiments 1A, 1B, and 1C reveal effects of indirect agency under conditions favoring intuitive judgment, but not reflective judgment, using a joint/separate evaluation paradigm. Experiment 2A demonstrates that effects of indirect agency... View Details

Keywords: Martha Lagace

22 Jan 2001
Research & Ideas

Control Your Inventory in a World of Lean Retailing

variation is never more than four times the average. The second test reflects a manufacturer whose concern is maintaining inventories at a level appropriate for its high-volume, low-variability SKUs — say three weeks of demand. That means... View Details

Keywords: by Frederick H. Abernathy, John T. Dunlop, Janice H. Hammond & David Weil; Consumer Products

08 Aug 2016
Lessons from the Classroom

Panic Management: Keep Your Eyes on the Road

actually the moment that got me to reflect on how the world was changing, [including] the world sitting in front of me in classrooms,” said Margolis, the James Dinan and Elizabeth Miller Professor of Business Administration at Harvard... View Details

Keywords: by Dina Gerdeman

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

organization, and the role of the IS manager was to integrate them in support of the business's transaction processes. Then around 1980 we started to see the emergence of the microcomputer; for the next fifteen years or so, DIS reflected... View Details

Keywords: by Staff

22 Jan 2019
First Look

New Research and Ideas, January 22, 2019

primarily service providers. SC industries, especially traded services, have higher average wages than B2C industries. The supply chain economy also has a higher degree of innovative capacity as reflected by a much larger intensity of... View Details