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  • September 2000
  • Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details
Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy
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  • February 1996 (Revised April 2004)
  • Case

Eli Lilly and Company: Innovation in Diabetes Care

By: Clayton M. Christensen
Summarizes Eli Lilly's history of innovation in its business, describing how the dimensions along which innovations have been made in the industry have changed. Lilly's innovation strategy has been to pursue ever higher performance products, while others in the... View Details
Keywords: Change; Product; Service Delivery; Product Development; Innovation and Management; Innovation Strategy; Health Care and Treatment; Pharmaceutical Industry
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  • October 2008
  • Case

Hrad Technika

Examines a struggling IT outsourcing project from the perspective of the IT services provider-Hrad Technika. When used in conjunction with "Tegan c.c.c." (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create... View Details
Keywords: Experience and Expertise; Globalized Firms and Management; Job Cuts and Outsourcing; Service Delivery; Service Operations; Projects; Information Technology; Wales
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  • 07 Sep 2019
  • Op-Ed

Even for Non-Believers, These Are the Next Steps on Climate Change

Harvard Business School, where his work focuses on the future of cities, particularly as aided by the private finance and delivery of public infrastructure projects in both the developed and emerging worlds. [Image: Goddard Space Flight... View Details
Keywords: by John Macomber
  • 23 Feb 2016
  • First Look

February 23, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50625 February 2016 Harvard Business Review The Harvard Contest That’s Trying to Improve Health Care Delivery By: Hamermesh, Richard G., Robert S. Huckman, Barbara McNeil, Joseph P. Newhouse,... View Details
Keywords: Sean Silverthorne
  • 29 May 2007
  • First Look

First Look: May 29, 2007

and Related Research, no. 458 (May 2007): 202-219 Abstract Direct-to-consumer advertising (DTCA) has become an influential factor in healthcare delivery in the United States. We evaluated the influence of DTCA on surgeon and patient... View Details
Keywords: Martha Lagace
  • 14 Apr 2003
  • Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

as the delivery of parts, affected their work. The high-performance teams often refused to admit people whom they thought to be below their level of expertise, leading to disparities among the teams. There was reduced mobility between... View Details
Keywords: by Martha Lagace
  • 26 Jun 2000
  • Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

either." CareGroup, as an "integrated delivery group," gives patients and physicians within the network an ability to conduct a myriad of activities online. These tasks can range from refilling prescriptions to accessing personal MRI... View Details
Keywords: by Martha Lagace; Health
  • 26 Jan 2021
  • News

Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response

have the skills that you don’t,” she said. In the end that included experts and officials in clinical development, manufacturing, and delivery. “I also added people from government with defense procurement and defense delivery capability,... View Details
Keywords: Margie Kelley
  • 28 Mar 2017
  • First Look

First Look at New Research, March 28

Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates between shipping... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

of the common contracts people sign with themselves each year. If you have resolved to eat healthier, try ordering your groceries a week in advance of delivery. Internet delivery services make it all too easy to give into food cravings... View Details
Keywords: by Carmen Nobel
  • 26 Apr 2016
  • First Look

April 26

any of the options considered was the public perception that tax-financed access to care was a longstanding public good in Spain, and allowing private operators to profit from health-care delivery was a thorny issue. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

that health-care delivery is centralized in hospitals that are seen as too big and inefficient. In contrast, others find fault with an overly fragmented system that may result in significant coordination and quality problems. Huckman says... View Details
Keywords: by Paul Guttry; Health
  • 01 Mar 2023
  • News

Enabling Students to Pursue Their Passions

MAKING DREAMS ATTAINABLE READ MORE STORIES It has also enabled him to make a difference in health care while still a student. Velasquez has worked with Massachusetts General Hospital, MassHealth, and the Massachusetts Department of Public Health on questions of care... View Details
Keywords: April White
  • 01 Dec 1997
  • News

Making Real Progress in the Middle East: The Bottom-Up, Economic Solution

unload them at the border, and reload the goods into an Israeli truck for delivery in Israel. This convoluted process severely complicated logistics, not to mention its role in driving up transportation costs. It was only when Mr. Lautman... View Details
Keywords: Michael Porter, Yagil Weinberg, and Noreena Hertz
  • 01 Mar 2019
  • News

The One That Got Away

online food delivery business based in Denmark. This was our conclusion: “Just Eat seems to only work in Denmark, where business is profitable. Its other half-dozen markets are burning cash. It already has 10 percent of the Denmark... View Details
  • 02 Dec 2019
  • What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

trying to avoid. It’s alleged that pressure was increasingly being applied by top management to meet cost and delivery targets. Sales had done a great job selling planes several years out at prices based on costs that it was thought would... View Details
Keywords: by James Heskett; Air Transportation
  • 28 Jun 2004
  • Research & Ideas

Microfinance: A Way Out for the Poor

the entrepreneur" so the microenterprise has no chance to grow. In addition, people have to cope with fluctuations in inflation, infrastructure failures, and the lack of a delivery system. In short, he said, "the poor pay more... View Details
Keywords: by Martha Lagace
  • 13 Apr 2021
  • Blog Post

2021 48th Annual H. Naylor Fitzhugh Conference Honors Black Women Leaders

and deploy more and more capital, year after year.” On the third and final day of the conference, the Black Tech Masters Series (BTMS) featured a lineup of founders and innovators in the Black tech ecosystem. For co-chairs Brian Hollins (MBA 2022) and Cary Williams... View Details
  • 20 Feb 2014
  • News

Managing the World’s Trouble Spots

global emergencies. His work included the planning and delivery of humanitarian aid during the war in Afghanistan—an experience he found both powerful and frustrating. When a US town raised money to donate an ambulance to the Afghan... View Details
Keywords: Jill Radsken