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Show Results For
- All HBS Web
(1,752)
- People (1)
- News (409)
- Research (1,178)
- Multimedia (14)
- Faculty Publications (627)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
years, unit members have studied numerous organizations, ranging from Taco Bell to Intuit, to determine what maximizes profit and growth in service organizations. In so doing, they have formulated a key business dynamic that they term the "service-profit chain,"... View Details
Keywords: Susan Young
- 01 Jun 2010
- News
Get Well Soon
Art by James Yang/Getty Images Health-care reform is more than a political football. For twenty years it’s been a ground-level topic of increasing importance for the administrators, physicians, nurses, and... View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain... View Details
- 01 Mar 2010
- News
Déjà Vu All Over Again
Opinions vary as to where things stand with the current economic climate: Are we in recovery mode, stalled, or still bottoming out? The distance of history offers a clearer perspective, as evidenced by an exhibit at the Baker Library |... View Details
- 01 Jun 2008
- News
Alumni Books
Johnson. Understanding College and University Organization: Theories for Effective Policy and Practice. 2 vols. by James L. Bess (MBA ’60) and Jay R. Dee (Stylus Publishing) The authors aim to show how... View Details
Keywords: Management
- 06 Apr 2016
- News
Raising a Glass to Life-Long Entrepreneurship
yourself an entrepreneur? Yes. It’s really at the heart of our success. Our very harsh reality is that we are in a business that is dominated by enormous global brewing conglomerates, with some of the best managers in the world, people... View Details
- 22 Feb 2022
- News
Savings and Loam
Illustration by James Steinberg Illustration by James Steinberg Picture today’s conscious consumer pulling on a fresh organic cotton tee shirt,... View Details
- Web
History | Social Enterprise | Harvard Business School
Perspectives in Nonprofit Management (SPNM) . 1994 New MBA Elective Entrepreneurship in the Social Sector is introduced. 1993 HBS pioneers the concept of social enterprise with the founding of its Social Enterprise Initiative (SEI), led View Details
- 25 Aug 2022
- News
Labs Enable Large-scale Research
Illustrations from VectorStock.com The Digital, Data, and Design Institute at Harvard (D^3) aims to supercharge HBS’s research agenda by applying a lab-based model similar to that used by the scientific... View Details
- 01 Dec 2017
- News
The Robots Are Coming to Save Your Job
going to take your job? Current research by economist James Besson suggests that despite being associated with job losses, automation in fact often boosts employment in affected industries. View Details
Keywords: Dan Morrell
- 01 Apr 1999
- News
Time to Vote in University Elections
Harvard Business School alumni are invited to participate in Harvard University's elections for both the Board of Overseers and the Harvard Alumni Association (HAA). Ballots will be mailed during the first week of April, and completed ballots must be received View Details
- 01 Dec 1997
- News
Fall Reunions Stimulate and Revitalize
reviews the 25th Reunion program with classmates. Gerald H. Dorman (MBA 1957) presents the results of a class survey. Professor F. Warren McFarlan talks with James B. Keegan (MBA 1967), 30th Reunion chairman. Alumni and guests attend a... View Details
- Web
Israel - Global Activities 2020
grow as a leader. ” Joshua Margolis James Dinan and Elizabeth Miller Professor of Business Administration Chair, Program for Leadership Development Unconventional Leadership Style Having worked for the bank for 16 years, Russak-Aminoach... View Details
- 09 Jun 2011
- News
The Tycoons, HBS's First A Cappella Group
The Tycoons in 1950 Songs Sung by the 1957 Tycoons: Money We Love the Ladies All the Things You Are My Fair Lady Medley Lydia, the Tattooed Lady Imagination Ugly Chile Princess Papuli Honey Teasin' Medley Sunshine Girl (Quartet) Subway... View Details
- Portrait Project
Zuriel Chavez
I keep a pair of World War II Naval dog tags framed in my living room. They are stamped with the name “James P. Lapp” and represent the impact one man can make. In April 1985, I was carried to this country by my young parents who were... View Details
- 01 Jun 2015
- News
Leadership on a Global Stage
over the mountain and a white dove flying in a circle. That was the day I turned the corner.” Jefferson would ultimately move forward with his vision and get his life back on track. First, however, he needed an inspiring combination of purpose and direction. “I took a... View Details
Keywords: Robert S. Benchley
- 01 Dec 1997
- News
The World's Banker
faces a herculean task, his supporters remain optimistic, buoyed by his record of achievement and his legendary ability to charm and persuade. Born in 1933 to a modest middle-class family in Sydney, Australia, where he attended university... View Details
- Web
Bibliography - Option Pricing in Theory & Practice: The Nobel Prize Research of Robert C. Merton - Exhibits - Historical Collections
Discontinuous." Journal of Financial Economics 3, nos. 1-2 (January/February 1976): 125-144. ** Merton, Robert C. "A Reexamination of the Capital Asset Pricing Model." In Risk and Return in Finance , edited by View Details
- 01 Dec 2002
- News
Teaching Teachers
Making friends, exchanging ideas: CPCL participants Roberto Zentgraf of Brazil's IBMEC; Zbigniew Turowski,Warsaw University of Technology Business School; HBS professor emeritus James Heskett; Tania Casado, University of São Paulo School... View Details
- 21 Jan 2020
- Blog Post
Meet the AFAA Club
members and the HBS community at-large, such as a Veterans Day ceremony and local charity events to support veterans in need. This year, the club was especially honored to be part of the Soldiers Fund Gala, an event which included former Secretary of Defense and... View Details
Keywords: All Industries