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  • Web

Benefits & Compensation | Research Associates

activities in the New England area at large. Benefits Package Compensation & Salary Grades Time Off Medical & Dental Childcare Retirement Planning Commuting & Transportation Tuition Assistance Discounts & Perks The value of View Details
  • 01 Feb 2000
  • News

Jerry Shafir: A Simmering Success Story

their own brand names. The retail business - selling individual servings from refrigerators with our logos in delis and grocery stores - is a totally new challenge." Cooking up delicious recipes is only the first step on the road to... View Details
Keywords: Deborah Blagg
  • 17 Nov 2016
  • News

Rent the Runway Sets Up Shop at Neiman Marcus

110-year-old department store, which will see new Rent the Runway shops open inside of existing Neiman Marcus locations. (Rent the Runway opened its first physical store in New York City in 2014, and now has a total of seven locations.)... View Details
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

developing leading positions in key markets via localized retailing strategies. Delhaize was committed to offering its customers superior value while maintaining high social, environmental, and ethical... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

driven." No longer were these vague philosophies or vacuous words. Now we could improve customer satisfaction by managing orders better. Order cycle management also enabled executives to better understand the View Details
Keywords: by Sarah Jane Johnston
  • 13 Dec 2016
  • First Look

December 13, 2016

health care marketplace and make competing on value central to their strategy. All stakeholders in the health care industry—regulators, providers, insurers, employers, and patients themselves—have roles to play in creating real... View Details
Keywords: Carmen Nobel

    Michael A. Volkema

    Volkema was devoted to turning the office furniture company into a profitable enterprise. Developing an extensive 12 person Executive Leadership team, Volkema redesigned HM’s core value system, launching the Blueprint for Corporate... View Details
    Keywords: Fabricated Goods
    • 01 Jun 2017
    • News

    Streamlining the Supermarket

    full-time employees, slashing labor costs by 90 percent. Those two innovations are expected to add up to a net profit margin of three times that of the overall industry. “And that is really powerful,” Pedró says. “You can actually give those benefits back to your View Details
    Keywords: Francis Storrs
    • 01 Jun 2022
    • News

    Eyes in the Skies

    firm whether a vessel carrying vital goods has left port or show an insurance company the damage a tornado has left in its wake. Customers access the BlackSky constellation through an online portal that allows them to image locations... View Details
    Keywords: Alexander Gelfand
    • November 2022
    • Case

    The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

    By: Regina E. Herzlinger and Tiffany Farrell
    Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details
    Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry
    Related
    • November 2019 (Revised September 2022)
    • Case

    TripAdvisor: An Itinerary for Growth

    By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma
    In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details
    Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts
    Related
    • 10 Jun 2002
    • Research & Ideas

    How to Look at Globalization Now

    Case Study and a Model," you tackle this widely held belief. Is it borne out by reality? What surprised you about the experience of STAR TV in Asia? Ghemawat: It is widely believed that globally standardized product varieties are displacing locally View Details
    Keywords: by Martha Lagace
    • 01 Sep 2016
    • News

    Case Study: Alumni Advice for a Health Care Startup

    might make the employer wonder whether your product(s) will in fact do a better job. —Teg Rood (MBA 1976) I would recommend building some detailed customer use cases to solidify your value proposition. If... View Details
    • 14 Sep 2015
    • Research & Ideas

    Rewriting the Rules of Service Competition

    “service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high... View Details
    Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
    • Web

    Health Plans - Institute For Strategy And Competitiveness

    measuring and rewarding providers based on outcomes, maximizing patient value over the full cycle of care, minimizing paperwork, and competing for subscribers based on the ability to achieve positive health outcomes. Implications for... View Details
    • 15 Dec 2014
    • Research & Ideas

    Deconstructing the Price Tag

    itemizes what it spends on cotton, cutting, sewing, dyeing, finishing, and transporting each shirt, consumers become more attracted to the brand and more likely to purchase. “By unpacking the costs, you have the opportunity to explain everything you did for the View Details
    Keywords: by Dina Gerdeman; Retail
    • 20 Aug 2001
    • Research & Ideas

    Making an Ally of Uncle Sam

    complementors...using as an example Intel and the microprocessor-manufacturing game...as Nalebuff and Brandenburger explain: Along the vertical dimension of the Value Net are the company's customers and... View Details
    Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
    • February 5, 2009
    • Comment

    In Praise of Marketing

    By: John A. Quelch
    Many dismiss marketing as manipulative, deceptive, and intrusive. Marketing, they argue, focuses too much of our attention on material consumption. More recently, Benjamin Barber, in his 2007 book Consumed, claims that marketing is "sucking up the air from every other... View Details
    Keywords: Marketing; Consumer Loyalty; Local Vs. Global Branding; Multi-national Brands; Misleading and Fraudulent Advertising; Customer Value and Value Chain; Customer Satisfaction; Globalized Economies and Regions; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Globalized Markets and Industries; Brands and Branding; Marketing Communications; Marketing Strategy; Product Positioning
    Related
    • 30 Aug 2004
    • Research & Ideas

    Mapping Your Board’s Effectiveness

    Subsequently, it needs information on how well the strategy is being implemented and what results the strategy is delivering. Directors cannot infer from quarterly financial statements whether the company has selected a sensible customer... View Details
    Keywords: by Robert S. Kaplan
    • 15 Nov 2010
    • Lessons from the Classroom

    Connecting Goals and Go-To-Market Initiatives

    the program, we'll spend time on the allied issues of pricing, profitability, customer value, and what this means for account management. Market segmentation and account selection. Essential for aligning price and View Details
    Keywords: by Sean Silverthorne; Retail