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  • 08 Sep 2020
  • Sharpening Your Skills

Capitalism Works Better When I Can See What You're Doing

Internal and External Responsibility Initiatives Influences Consumer ChoiceThree studies examined how firms can use transparency into social and environmental responsibility initiatives to differentiate... View Details
Keywords: by Sean Silverthorne
  • May 2009
  • Article

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a manager's trade-off between using persuasion and using interpersonal authority to get an employee to 'do the right thing' from the manager's perspective (when the manager and employee disagree on the right course of action). It... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
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  • 2009
  • Working Paper

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
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  • 01 Mar 2014
  • News

Research Brief: Better to Be Safe with a Sorry

The studies indicate that not only are these "superfluous apologies" a useful social influencer, says Brooks, but also their benefits don't come at the expense of power perceptions. "Especially in negotiations, people try to get away with... View Details
Keywords: Morrell, Daniel; Information
  • January 2025
  • Supplement

Martin Luther King, Jr.: A Young Minister Confronts the Challenges of Montgomery (B)

By: Nien-hê Hsieh and Derek C. M. van Bever
Recounts a pivotal moment in Martin Luther King Jr.'s life during the Montgomery Bus Boycott, where a profound prayer amidst threats to his life renewed his faith and resolve to lead the movement. This transformative experience marked the beginning of his lifelong... View Details
Keywords: Spirituality; Civil Rights; Manging Uncertainty; Leadership; Decision Making; Values and Beliefs; Civil Society or Community; Social Issues; Power and Influence; Alabama
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  • June 10, 2021
  • Article

How to Be a Purpose-Driven Leader in a Capitalist World

By: Celia Bravard, John Pontillo and Andrew J. Hoffman
Today’s business school education isn’t suited to the big challenges facing the world — climate change, economic inequality and racial injustice — that the leaders of tomorrow will be expected to solve. So, how can students and young professionals succeed in a system... View Details
Keywords: Values and Beliefs; Mission and Purpose; Social Issues; Power and Influence; Social and Collaborative Networks; Opportunities
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  • November 2008 (Revised January 2011)
  • Exercise

Breaking Through Action Plan

By: David A. Thomas and Karen J. Watai
The "Breaking Through Action Plan" is a developmental tool based on the book, Breaking Through: The Making of Minority Executives in Corporate America by David A. Thomas and John J. Gabarro. The Action Plan was originally designed as part of a facilitated session but... View Details
Keywords: Competency and Skills; Management Analysis, Tools, and Techniques; Personal Development and Career; Relationships; Power and Influence; Trust
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  • 10 Dec 2012
  • Research & Ideas

Why We Blab Our Intimate Secrets on Facebook

Harvard Business School. "There seemed to be a constant need for people to give status updates on what they were doing. It was very bizarre to me." John's curiosity led to a raft of collaborative research about information disclosure in the age of View Details
Keywords: by Carmen Nobel
  • June 2011
  • Teaching Note

Paul Bremer at the Coalition Provisional Authority in Iraq (TN)

By: Robert Steven Kaplan
Teaching Note for 411010. View Details
Keywords: Government and Politics; Power and Influence; Civil Society or Community; War; Decisions; Iraq; District of Columbia
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  • August 2006 (Revised October 2020)
  • Case

Jamnalal Bajaj, Mahatma Gandhi, and the Struggle for Indian Independence

By: Geoffrey Jones, Prabakar 'PK' Kothandaraman and Kerry Herman
Describes the role of a leading Indian business leader in the campaign for independence before 1947 and his close relationship with the legendary Mahatma Gandhi. Provides the opportunity to consider the impact of colonialism on shaping Indian entrepreneurship and the... View Details
Keywords: Entrepreneurship; Government and Politics; Business History; Leadership; Business and Government Relations; Power and Influence; India
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  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

and stockholders. However, this implication is invalid when managers can manipulate information flows that influence short-term stock price movements. Neoclassical economic theory thus fosters a corporate culture that ignores the personal... View Details
Keywords: Martha Lagace
  • 22 Jan 2018
  • Sharpening Your Skills

Why You Are Unhappy at Work

everyone’s game. Christopher Stanton uses an experiment with rotating supervisors to study their influence over teams. Related Research Papers Research Paper: Seeking to Belong: How the Words of Internal and External Beneficiaries View Details
Keywords: by Sean Silverthorne
  • May 1984 (Revised May 1989)
  • Case

Cleveland Twist Drill (B)

By: Richard G. Hamermesh
Describes events at Cleveland Twist Drill between April 1982 and February 1983. Jim Bartlett's approach to the union and the implementation of the "move strategy" are described. Students are asked to evaluate these actions and to develop plans for dealing with current... View Details
Keywords: History; Management Style; Leadership Style; Standards; Power and Influence
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  • December 2017
  • Supplement

La Ceiba: Navigating Microfinance and Relationships in Honduras (B)

By: Christine L. Exley, John Beshears and Alison Wood Brooks
Supplements the (A) case. View Details
Keywords: Negotiation; Power; Apology; Negotiation Process; Microfinance; Power and Influence; Situation or Environment
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  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

and The Service Profit Chain and The Value Profit Chain (with Lenoard A. Schlesinger). Some of the ideas go back to Heskett's 1986 book, Managing in the Service Economy. A new book, The Ownership Quotient, is underway, written with Sasser and Wheeler. These works have... View Details
Keywords: by Sean Silverthorne
  • 27 May 2014
  • First Look

First Look: May 27

  Publications August 2013 Princeton University Press A Social Strategy: How We Profit from Social Media By: Piskorski, Mikołaj Jan Abstract—Almost no one had heard of social... View Details
Keywords: Sean Silverthorne
  • August 2011
  • Teaching Note

Martha Rinaldi: Should She Stay or Should She Go? (Brief Case)

By: Linda A. Hill and Mark Rennella
Teaching Note for 4310. View Details
Keywords: Interpersonal Relations; Management Styles; Managing Up; Career Planning; Conflict; Management Style; Organizational Culture; Personal Development and Career; Relationships; Conflict and Resolution; Power and Influence
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  • 04 Oct 2011
  • First Look

First Look: October 4

relationship using data from 93 change projects conducted by clinical managers at the National Health Service in the United Kingdom. The results show social position, both within the field and within the organization, View Details
Keywords: Sean Silverthorne
  • 10 Aug 2015
  • News

Support for the Healers

currently run Schwarz Rounds in the UK. Point of Care offers Sandford the chance to use her business experience to maximize the impact of a small nonprofit with a large mission. “We're engaged in a space where we have a chance to View Details
  • March 1983 (Revised January 1984)
  • Case

Merloni Group

By: Christopher A. Bartlett
The general manager of the recently-established French subsidiary of an Italian appliance company is in conflict with headquarters about unexpectedly poor financial performance. Headquarters management believes it should be able to exert more control over the... View Details
Keywords: Business Subsidiaries; Trade; Organizational Structure; Performance Evaluation; Power and Influence; France; Italy
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