Filter Results:
(1,668)
Show Results For
- All HBS Web
(1,668)
- People (2)
- News (328)
- Research (1,064)
- Events (12)
- Multimedia (6)
- Faculty Publications (544)
Show Results For
- All HBS Web
(1,668)
- People (2)
- News (328)
- Research (1,064)
- Events (12)
- Multimedia (6)
- Faculty Publications (544)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
- 27 Jan 2003
- Research & Ideas
New Cluster Mapping Project Helps Companies Locate Facilities
from more than 4,000 nominations. The Inner City 100 companies, and hundreds that do not quite make the list, are proof that there are opportunities to take advantage of the inherent competitive advantages of an inner city location. As the number of nominees for the... View Details
Keywords: by Sean Silverthorne
- 26 Jun 2000
- Research & Ideas
Three Countries, Three Choices in Post-Soviet Eurasia
Belarus, on the other hand, has tried to draw itself closer than any other former Soviet republic to Russia. Belarus is, as HBS Professor Rawi Abdelal writes in a new working paper, "the quintessential status quo state in Eurasia." And Ukraine, the biggest of... View Details
Keywords: by Martha Lagace
- Web
1.17 Field Based Learning / Independent Projects | MBA
also adhere to all HBS Academic Policies in conducting fieldwork for academic credit. Credits Independent Projects (IPs) may earn 1.5, 3, 4.5, or 6 credits, depending on the size and scope of the project. If this is a team project, each... View Details
- Web
Crafting Your Life: The First 10 Years Post MBA - Course Catalog
into the LIFER community. Course Structure and Requirements LIFE has two sections of 40 students each. This class size is designed to foster deep connections through class discussion, small group conversations, and pair-and-shares. Time... View Details
- 17 Sep 2013
- First Look
First Look: September 17
with ethnic Indians in other countries 32% (9 percentage points) more likely to choose a worker in India. Yet, the size of the Indian diaspora on oDesk and the timing of its effects make clear that the Indian diaspora was not a very... View Details
Keywords: Sean Silverthorne
- 28 Jan 2014
- First Look
First Look: January 28
Group formation increases individual payoffs, and group structure is robust to varying levels of reciprocity and transitivity. Increasing population size increases group size more than group number, and... View Details
Keywords: Sean Silverthorne
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
U.S. By the 1960s, American brands had benefited from so much cumulative investment in marketing that they were unquestionably the strongest brands in the world. There were three reasons why marketing developed in the United States ahead of Europe. First, the sheer... View Details
- 10 May 2022
- News
Alumni Achievement Awards 2022
moved from Morgan Stanley to HSBC, the team sizes went from a few hundred people to 12,000 and then to 35,000 when I became chair. Diversity and inclusivity were still relatively new concepts then, and it was great to have a part in that... View Details
- 15 Apr 2017
- News
Bringing Markets to Myanmar
ahead. But they had virtually no experience in the roles of government and private sector in creating a dynamic economy. Putting Myanmar in perspective, it's the size of Texas, and it has a population of 54 million-- same as California... View Details
- 26 Jan 2016
- First Look
January 26, 2016
trusts through which all current and future asbestos claims will be channeled, allowing the company to survive as an ongoing business. However, the company and asbestos claimholders' committees materially disagree over the size of the... View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
discuss each of these myths in turn. Size Of The Reward Loyalty programs do not really work in grocery stores because the rewards that grocery retailers can afford to offer are too small. They cannot offer better rewards, according to... View Details
- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
result of deregulation, the derivatives market and the market for mortgage-related securities had exploded in both size and complexity. By the end of the decade, there were as an intentional result of deregulation, intense competitive... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
so that it could attract and retain the best talent. The new strategy created a positive-sum game, increasing the size of the reward that could be shared between Mobil and its dealers; thus, the relationship would be win-win. The higher... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Jun 2019
- News
City on a Hill
building something that suits the local community’s size and needs is crucial. Marietta himself discovered this by dint of hard experience. The local farmer’s market that Pine Mountain helped establish has struggled in part because it... View Details
- 01 Jun 2016
- News
How Do We Win the Cyberwar?
to a scale and size where the attackers are actually modifying their behavior based on what we do.” Of course, not all attackers go right at the wall. Some of the biggest hacks rely on human error to walk them through the front door. When... View Details
Keywords: Dan Morrell; illustrations by Victo Ngai
- Web
Past Issues - Alumni
March 2013 Sizing Up Social Impact Quantifying results in the social sector comes down to the tricky work of measuring social good A Healthy Profit How do you make health care for the poor affordable and self-sustaining? Make public... View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
the duration and size of price changes using scraped data collected from 181 retailers in 31 countries. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52241 March–April 2018 Harvard Business Review Why Compliance... View Details
Keywords: Sean Silverthorne
- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
And it is changing fast. Its size and importance to human, environmental, and economic health means that no system is viewed with as much suspicion by so many people around the globe. Changing societal expectations and scientific and... View Details
Keywords: Dina Gerdeman
- 02 Apr 2013
- First Look
First Look: April 2
profits of competing platforms in a market of fixed size are decreasing in the fraction of sophisticated users. When market expansion is introduced, the fraction of sophisticated users that maximizes competing platforms' profits may be... View Details
Keywords: Sean Silverthorne