Publications

1 Jan 2021
Interview

Encore Teams That Succeed with Amy Edmondson

By: Amy C. Edmondson and Wanda Wallace

Teams in which people are not afraid to speak up, to challenge, to risk saying a wild idea are teams with the best performance. Google has found that psychological safety is a key component of their best teams. Yet, people are afraid of causing trouble, looking... View Details

Keywords: Psychological Safety; Organizational Culture; Trust; Groups and Teams; Performance Effectiveness

January 2003 (Revised April 2003)
Case

Sun Hydraulics: Leading in Tough Times (A)

By: Linda A. Hill and Jennifer Suesse

Sun Hydraulics, 32-year-old global hydraulics engineering and manufacturing company headquartered in Sarasota, Florida, confronts tough choices due to the economic downturn in 2001. The company leadership debates how to maintain profitability and reduce labor costs... View Details

Keywords: Organizational Culture; Mission and Purpose; Financial Crisis; Crisis Management; Manufacturing Industry; Florida

February 1999
Case

Guaranty Trust Bank PLC Nigeria (D)

By: Lynn S. Paine and Hal Hogan

Supplements the (A) case. View Details

Keywords: Growth and Development; Trends; Moral Sensibility; Ethics; Organizational Culture; Law; Banking Industry; Nigeria

27 Jun 2022
Lecture

The Power of Trust

By: Sandra J. Sucher

We were delighted to be joined by Professor Sandra Sucher of Harvard Business School, a leading researcher on management practice and the author of The Power of Trust, to explore the core elements underpinning trust in business and to talk about some real-world... View Details

Keywords: Trust; Corporate Accountability; Organizational Culture; Leadership

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January–February 2021
Article

Making Space for Emotions: Empathy, Contagion, and Legitimacy’s Double-Edged Sword

By: Andreea Gorbatai, Cyrus Dioun and Kisha Lashley

Legitimacy is critical to the formation and expansion of nascent fields because it lends credibility and recognizability to once overlooked actors and practices. At the same time, legitimacy can be a double-edged sword precisely because it facilitates field growth,... View Details

Keywords: Legitimacy; Collective Identity; Emotional Contagion; Field-congifiguring Events; Empathy; Natural Language Processing; Mixed Methods; Organizational Culture; Emotions; Groups and Teams

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October 2000 (Revised August 2001)
Case

Avon Products (B)

By: Lynn S. Paine and Greg Rogers

Presents the results of the decision taken in the (A) case. Describes the subsequent challenges faced by Avon Products in promulgating its globalization worldwide. View Details

Keywords: Organizational Culture; Gender; Cross-Cultural and Cross-Border Issues; Beauty and Cosmetics Industry

April 1985 (Revised November 1987)
Case

Sun Hydraulics Corp. (B)

Fifteen years later, the company has achieved widespread recognition in the industry for its innovative designs, its quality products, and its highly ethical standards for business dealings. This case describes the organization, the plant, and current concerns. View Details

Keywords: Technological Innovation; Ethics; Engineering; Organizational Culture; Technology Industry

02 May 2000
Research & Ideas

Leading Professional Service Firms

profession and the firm for a long period of time. They develop organizational practices that motivate these outstanding people to serve clients well. Getting this right is what we mean by alignment. Leading Professional Service Firms... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

22 Aug 2018
Blog Post

The National Park Services: A Mini-Business with a Twist

are taken care of and acting responsibly. The “twist” is that the mission of the National Park Service is not profit driven. The mission is to “preserve unimpaired the natural and cultural resources and values of the national park system... View Details

Keywords: Nonprofit / Government

March 1999
Case

Hans Fritz at Novartis Thailand (A): The First Month

By: Michael Y. Yoshino and Carin-Isabel Knoop

Dr. Hans Fritz is 37 years old when he arrives in Bangkok on March 1, 1998 to assume his position as general manager of Novartis Thailand. Novartis is the world's largest pharmaceutical company. He had lobbied to transition from a staff position to this line management... View Details

Keywords: Management Teams; Organizational Structure; Transition; Organizational Change and Adaptation; Working Conditions; Organizational Culture; Growth and Development Strategy; Crisis Management; Decision Making; Pharmaceutical Industry; Thailand

February 2023
Supplement

Grupo Sancor Seguros: Facing the Digital Transformation of Insurance in Argentina (B)

By: Jorge Tamayo, Jenyfeer Martínez Buitrago and Mariana Cal

In 2021, Alejandro Simón, CEO of Sancor Seguros Group, had to reassess the Group’s digital transformation strategy. View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Cooperative Ownership; Strategy; Business Strategy; Adaptation; Technology Adoption; Insurance Industry; Latin America; South America; Argentina

01 Oct 1997
News

Short Takes

experiences: identity groups (i.e., race, cultural background, gender, age) and organization groups (defined by shared task roles and hierarchical position). From psychoana-lytic theory, the authors draw on elements that particularly help... View Details

April 1984
Supplement

Johnson & Johnson (A): Philosophy & Culture, James Burke, Video

By: Francis Aguilar

James Burke, chairman and CEO of Johnson & Johnson, discusses the company's philosophy and culture, with particular emphasis on the significance of the Credo. View Details

Keywords: Organizational Culture; Values and Beliefs; Mission and Purpose; Management Teams; Pharmaceutical Industry; Medical Devices and Supplies Industry; Consumer Products Industry

14 Feb 2018
News

A ‘Hopeaholic’ Promotes Diversity, Inclusion, and Equality in the Workplace

Ina Coleman (MBA 1986) found her professional calling by empowering others to take action for gender equality, inclusion, and diversity in their work environments. An organizational development consultant at Sirenia Partners, Coleman... View Details

19 Apr 2016
Blog Post

First Minutes are Critical in New-Employee Orientation

focuses solely on corporate culture and identity of the new workplace. There's a lecture about the firm's history and another about standard operating procedures. There's a packet of information from human resources, emblazoned with the... View Details

Keywords: All Industries

January 2016 (Revised May 2016)
Supplement

IKEA in Saudi Arabia (B)

By: Karthik Ramanna, Jerome Lenhardt and Marc Homsy

Supplements the (A) case. View Details

Keywords: Corporate Values; Islam; Multinationals; Globalization; Leadership; Equality and Inequality; Multinational Firms and Management; Religion; Organizational Culture; Gender; Consumer Products Industry; Saudi Arabia; Sweden

01 Aug 2008
What Do You Think?

Has the Time Come for “Stretch” in Management?

achieve organizational efficiency ... (by) highly motivated and committed staff with the passion to overachieve." Further, it is thought to work best in cultures where people have the latitude on... View Details

Keywords: by Jim Heskett

01 Jun 2005
News

Marked Managers

biotech industry. At HBS, Higgins currently teaches Self-Assessment and Career Development in the MBA curriculum and Strategic Human Resource Management in the Executive Education Program. What is a career imprint? Organizational career... View Details

Keywords: Deborah Blagg; Career Imprints; Management of Companies and Enterprises; Management

August 1995
Case

Slade Plating Department, The

By: Linda A. Hill

Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. Includes decision opportunity. A rewritten version of an earlier case. View Details

Keywords: Conflict and Resolution; Values and Beliefs; Organizational Culture; Decision Making