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  • 15 Jul 2014
  • First Look

First Look: July 15

of investors―extracted from co-search patterns―in addressing long-standing benchmarking problems in finance. Publisher's link: http://ssrn.com/abstract=2171497 August 2013 Academy of Management Journal Exposed: Venture Capital, Competitor... View Details
Keywords: Carmen Nobel
  • February 2023 (Revised May 2023)
  • Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag
In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details
Keywords: Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Management; Strategy; Technology Adoption; Information Infrastructure; Financial Management; Financial Strategy; Technological Innovation; Digital Marketing; Digital Strategy; Digital Transformation; Global Strategy; Globalized Markets and Industries; Banks and Banking; Corporate Finance; Leadership; Leadership Development; Leadership Style; Financial Services Industry; Technology Industry; Banking Industry; Middle East; Singapore; London; United Arab Emirates; Dubai
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  • 20 Sep 2011
  • First Look

First Look: September 20

effect dissipated. Finally, we show that labor increases valuation for both "do-it-yourselfers" and novices. Read the paper: http://www.people.hbs.edu/mnorton/norton%20mochon%20ariely.pdf A Global Leader's Guide to Managing... View Details
Keywords: Sean Silverthorne
  • October 2014
  • Case

Honeywell and the Great Recession (A)

By: Sandra J. Sucher and Susan J. Winterberg
CEO Dave Cote spent six years turning around an ailing Honeywell and in 2008 Cote and his team face a new challenge: how to respond to the Great Recession. Cote does not want to give up the gains he made in transforming and unifying Honeywell. With a fall-off in... View Details
Keywords: Layoffs; Furloughs; Downsizing; Work Sharing; Short Time Work; Recessions; Earnings Forecast; Job Cuts and Outsourcing; Cost Management; Executive Compensation; Crisis Management; Financial Crisis; Manufacturing Industry
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  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

one-on-ones, to digital messaging. Your storytelling challenge isn’t over after one grim layoff email. Frances X. Frei is the UPS Foundation Professor of Service Management at HBS. Anne Morriss is a... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 16 Dec 2020
  • Blog Post

Faculty Books Published in 2020

In 2020, our faculty published 14 books that dive into their research and pull from their professional experiences on topics including the future of capitalism, managing time, how AI is transforming work, the power of experiments, a... View Details
Keywords: All Industries
  • May 2016 (Revised January 2018)
  • Case

Improving Repurchase Rates at zulily

By: Thales Teixeira and Sarah McAra
In February 2015, zulily cofounder and CEO Darrell Cavens faced a major challenge in his business, a Seattle-based daily deals site that catered to moms. The more he spent to acquire new customers, the less he retained them in the form of repeat purchases. This was an... View Details
Keywords: Zulily; Repurchase; E-commerce; Online Shopping; Fashion; Customer Relationship Management; Internet and the Web; Digital Marketing; Customer Satisfaction; Fashion Industry; Retail Industry; Seattle
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  • 01 May 2013
  • What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Summing Up Is the Term "Servant Leadership" an Oxymoron? Servant leadership (SL) is a concept that triggers a great deal of interest, judging by my e-mail inbox and the number of responses to this month's column. Many comments... View Details
Keywords: by Jim Heskett
  • November 2008 (Revised March 2011)
  • Case

a-connect: In Search of Talent Partners (A)

By: Robert G. Eccles and Dilyana Karadzhova
a-connect was started in 2002 by three former McKinsey partners who wanted to develop an alternative business model consulting firm, which they have positioned as a high-end staffing company. The company has been very successful, growing to revenues of CHF 30 million... View Details
Keywords: Business Model; Decision Choices and Conditions; Initial Public Offering; Selection and Staffing; Growth and Development Strategy; Marketplace Matching; Expansion; Consulting Industry
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  • September 1977 (Revised June 1984)
  • Case

Meeting of the Overhead Reduction Task Force

By: John J. Gabarro and James G. Clawson
Outlines events leading up to a meeting of a six-person task force which has been assigned to reduce overhead costs at a major manufacturing company. History of the company, and backgrounds of all the task force members are presented. Raises the following questions and... View Details
Keywords: Conflict Management; Cost Management; Cooperation; Planning; Manufacturing Industry
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  • 14 Jan 2015
  • Research & Ideas

Thriving in the Turbulence of Emerging Markets

business navigated uncertainty in the past in Turkey. Sabancı, who started her career by working at the group's tire factory, gradually worked her way up the family business, building global partnerships and steering the business through... View Details
Keywords: by Geoffrey Jones; Manufacturing; Auto
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

managers exposed to the business case were less inclined to promote a Black candidate than those who weren’t exposed to this messaging. Superficial efforts don’t stick, even if they generate early results Standing View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 31 Oct 2014
  • Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

responsible for managing major public health issues, the leader with the skills to coordinate responses and put the public at ease. Absent that, the President has tapped Ron Klain, a Washington insider known for his ability to View Details
Keywords: by Gautam Mukunda; Health
  • 01 Jun 2016
  • What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

Organizations Are In Crisis, It’s Usually Because The Business Is Broken, Harvard Business Review, April, 2016, pp. 96-105. SUMMING UP Much conversation in management classrooms and business meetings... View Details
Keywords: by James L. Heskett
  • 12 Dec 2023
  • Research & Ideas

COVID Tested Global Supply Chains. Here’s How They’ve Adapted

global supply chain stood up under intense pressure as federal monetary policy and pandemic relief programs stoked a huge surge in consumer demand. “The global supply chains actually helped us during COVID-19,” Alfaro says. “[Demand]... View Details
Keywords: by Scott Van Voorhis
  • 05 Jun 2019
  • News

Why cities and national governments clash over migration

  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

bad guy" Harvard Business School professors Dennis Campbell and Tatiana Sandino took notice, suspecting a clash of corporate cultures was at work. Their forthcoming case study discusses the limits of trying to force one culture or View Details
Keywords: by Michael Blanding; Food & Beverage
  • 11 Dec 2023
  • Research & Ideas

Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits

that turns on its head the old rules about ethically “pure” and “impure” work, according to the study. Starting up an online news site or freelancing are now seen as “pure” endeavors, enabling journalists to have control over the content... View Details
Keywords: by Scott Van Voorhis
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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  • 02 Apr 2018
  • Research & Ideas

Is 'Gut Feel' a Good Reason to Invest in a Startup?

investor how he chose investments, he rubbed his belly over and over, saying “I do that.” A blend of both Gut feel in investing may not be as random or capricious as it sounds, as Huang describes in the new research paper The Role of Investor Gut Feel in View Details
Keywords: by Michael Blanding; Financial Services