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  • 04 Feb 2021
  • Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

CEO reported that friends had come down with it. One CEO and father of three reported “[getting] lost in looking after the kids” as his wife “is a frontline worker and was at the hospital every day.” “Kids switching to online school” was... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 17 Jan 2012
  • First Look

First Look: January 17

presents one home healthcare organization's efforts to use telemonitoring to improve the quality of care provided to at-risk patients who were discharged from hospitals and needed home care. After two years of using the Health Buddy... View Details
Keywords: Sean Silverthorne
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

how to expand the Brazilian market and also if there is international potential for the new Brazilian wines. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/509003-PDF-ENG State of Emergency at Mercy Hospital Thomas J. DeLong and... View Details
Keywords: Martha Lagace
  • Career Coach

Doug Lester

Doug’s approach to career and executive coaching is informed by over ten years in marketing, digital, and general management roles at Johnson & Johnson and other Fortune 500 companies. He offers perspective as a former executive recruiter and often counsels alumni on... View Details
Keywords: Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality
  • 01 Sep 2011
  • News

The Spangler Effect

away,” says Todd Mulder, food services general manager for Restaurant Associates, the hospitality firm that manages all campus food operations. “They are impressed that you can get sushi made to order,” in addition to soups, sandwiches, a... View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services
  • 06 Nov 2012
  • First Look

First Look: November 6

organizations in 20 countries, they and their interview team assessed how well manufacturers, schools, and hospitals adhere to three management basics: targets, incentives, and monitoring. They found that huge numbers of companies follow... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 29 Apr 2020
  • Book

The Key to Powerful Social Change: Small Villages

Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
  • 17 May 2011
  • First Look

First Look: May 17

111-012 This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality... View Details
Keywords: Sean Silverthorne
  • 13 May 2014
  • First Look

First Look: May 13

University Hospital, Martini was a "hospital in a hospital" in close proximity to other hospital departments and services. By 2013, Martini Klinik had become the largest prostate cancer treatment program in the world with 5,000... View Details
Keywords: Sean Silverthorne
  • 21 Oct 2008
  • First Look

First Look: October 21, 2008

is building his current team and are questioning whether he should remain CEO. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=809046 Gordon Williams: Clinical Research at Brigham and Women's Hospital... View Details
Keywords: Martha Lagace
  • 26 Feb 2007
  • Research & Ideas

The Power of the Noncompete Clause

months after resigning from a practice over a dispute with the owner. While his noncompete, like many in the medical and dental fields, was confined to a radius around the practice (in his case, twenty miles), he realized that there were no major View Details
Keywords: by Martha Lagace
  • 26 Sep 2006
  • First Look

First Look: September 26, 2006

hospital services by more than 50 percent in Sao Paulo and Rio de Janeiro, saving the government more than $3 billion. These cases offer suggestions for global strategies for confronting AIDS and other problems faced by developing... View Details
Keywords: Sean Silverthorne
  • 12 Mar 2006
  • Research & Ideas

Global Poverty Needs a Global Answer

is the reality of globalization. And MNCs provide that access. It is also important that governments provide a hospitable climate within which business can invest and grow. Infrastructure also is important—ports, roads, electric power,... View Details
Keywords: by Cynthia Churchwell
  • 13 Nov 2012
  • First Look

First Look: November 13

investments in employee training significantly increase after the adoption of MCSR laws and regulations. Download the paper: http://ssrn.com/abstract=1799589   Cases & Course MaterialsHGRM: Bringing Back High Touch Hospitality Lynda... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

the role of government regulators, particularly the FDIC, during times of crisis. Purchase this case: http://cb.hbsp.harvard.edu/cb/product/910006-PDF-ENG Collaborating to Improve Richard Bohmer and Ingrid M. NembhardHarvard Business School Case 608-054 Madison... View Details
Keywords: Martha Lagace
  • 01 Jun 2009
  • News

The Maestro and the Market

Business and Creativity at elBulli WIZARD: Chef Ferran Adrià at the World Summit of Gastronomy in Tokyo. He’s been called “the Salvador Dalí of the kitchen” for creations ranging from beetroot and yogurt ice-cream lollipops to a deconstructed Spanish omelet served in a... View Details
Keywords: Julia Hanna; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality; Hospitality
  • 02 Feb 2016
  • First Look

February 2, 2016

School Case 214-021 The Abraaj Group and the Acibadem Healthcare Investment (A) This case concerns the proposed buyout of Acibadem, a leading hospital chain in Turkey. Abraaj, a MENA region private equity firm, proposes to make its first... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2014
  • First Look

First Look: June 24

multi-method study of a hospital emergency department (ED) redesign. Before the redesign, people coordinated in ad-hoc groupings, which provided flexibility because any nurse could work with any doctor, but these groupings were limited in... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2010
  • First Look

First Look: March 2

MaterialsMINTing Innovation at NewYork-Presbyterian Richard G. Hamermesh and David KironHarvard Business School Case 810-004 Several top surgeons at NewYork-Presbyterian hospital (NYP) are receiving financial and administrative support to... View Details
Keywords: Martha Lagace