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  • All HBS Web  (2,507)
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  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

be best performing in terms of annual profitability; membership was considered highly prestigious. We document that index-inclusion incentives led firms to increase return on equity (ROE) proportionally by 35% on average through higher margins, efficiency, or... View Details
Keywords: Sean Silverthorne
  • 11 Aug 2016
  • Cold Call Podcast

Why College Rankings Keep Deans Awake at Night

most heartless one of all is the Shanghai Jioa Tong ranking. Chinese universities Tsinghua and Beijing University, these are in the top 20, 30 or 40 depending on the rankings in the other rankings, but they are 150th and beyond in the one... View Details
Keywords: Re: William C. Kirby; Education
  • 10 May 2016
  • First Look

May 10, 2016

Exceptions By: Colfer, Lyra J., and Carliss Y. Baldwin Abstract—The mirroring hypothesis predicts that organizational ties within a project, firm, or group of firms (e.g., communication, collocation, employment) will correspond to the technical patterns of View Details
Keywords: Carmen Nobel
  • 29 Oct 2013
  • First Look

First Look: October 29

as Compliance Experts, Engaged Toolmakers, or Technical Champions, depending on the communicability of the tools and on the extent to which the experts are involved in practices related to those tools. Our study contributes to the... View Details
Keywords: Sean Silverthorne
  • 19 Jul 2011
  • First Look

First Look: July 19

extent to which a hospital's specialization in areas related to cardiovascular care directly impacts performance on cardiovascular patients (positive spillovers) and 2) whether the marginal benefit of a hospital's focus in cardiovascular care View Details
Keywords: Sean Silverthorne
  • 27 Sep 2004
  • Research & Ideas

How Leaders Build Winning Streaks

winning streaks, the number of leaders multiplies along with the momentum of the streak. Winning teams and successful organizations become increasingly less dependent on the person called the commander-in-chief—even though, ironically,... View Details
Keywords: by Rosabeth Moss Kanter
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

not minimizing the next periods wage expense. Firms will be seduced into focusing on artifices for minimizing turnover in their highly skilled, white-collar workforce. That’s the wrong issue. COVID has caused many such workers to reconsider the role of work in their... View Details
Keywords: by HBS News
  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

locations, others alter service offerings according to the opportunities presented by the local markets. The bank studied by the researchers, which operated in 644 geographically isolated markets, offered different levels of service quality View Details
Keywords: by Julia Hanna
  • 05 Dec 2006
  • First Look

First Look: December 5, 2006

success contrast with anecdotes where the diffusion of CRM into organizations continues to be a slow process and/or where CRM implementation outcomes have fallen short of expectations. Successful implementation depends on a number of... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

in their workflow as well as through patient-reported outcome surveys, which are given periodically to patients to learn, from them, how they are doing. Information Technology Headaches The move toward Value-Based Health Care Delivery View Details
Keywords: by Carmen Nobel; Health
  • 30 Sep 2002
  • Research & Ideas

Use the Psychology of Pricing To Keep Customers Returning

to widen their artistic repertoire by getting season tickets to the opera? How can companies tell when they are taking advantage of the right opportunity, and when they are sabotaging their chances for future loyalty? A: At one level, the decision of when to bill for a... View Details
Keywords: by Manda Mahoney
  • 18 Mar 2001
  • Research & Ideas

Want to Be an Entrepreneur? [Part I]

to be sure, but as Wilcox explained and E Ink's experience made clear, its prospects depend on a welter of fundamentally human choices. Twenty minutes after Sahlman's finance students finished dissecting E Ink and one floor up in Aldrich... View Details
Keywords: by John S. Rosenberg
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

calculations—are powerful. Even though algorithms often outperform human judgment, people resist allowing a numerical formula to make decisions for them (Dawes, 1979). Nevertheless, people increasingly depend on algorithms to inform their... View Details
  • 14 Jun 2016
  • First Look

June 14, 2016

Underpinnings of Dynamic Capabilities By: Leonard, Dorothy A., and Michelle Barton Abstract—Both ordinary and dynamic capabilities depend upon the deep smarts, i.e., business-critical, experience-based knowledge, held in the heads of an... View Details
Keywords: Sean Silverthorne
  • 05 Nov 2013
  • First Look

First Look: November 5

global supply chains, but little is known about the factors that predict when supplier factories will comply with them. Regulation and governance scholarship suggests that factories' compliance with global labor standards depends on the... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2011
  • First Look

First Look: December 20

high degree of variance. These findings suggest that different cultural value orientations exert different patterns of effects on the performance of self-managing multicultural teams, depending on the stage of team formation. Implications... View Details
Keywords: Carmen Nobel
  • 16 Mar 2010
  • First Look

First Look: March 16

sensitivity of investment is lower in countries with better-developed financial markets. This suggests that financial development may mitigate financial constraints. This effect is weaker in conglomerate subsidiaries, which are likely to have access to internal capital... View Details
Keywords: Martha Lagace
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

to recommend the appropriate method of dispute resolution (mediation, arbitration, mini-trial, etc.) for each one, depending on the circumstances, especially to assess likely barriers to unassisted negotiation. Purchase the case:... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

forced its central players—most notably DeBeers—to change the nature of their trade, these changes have not affected the core dynamic of the global diamond market. It remains an industry dominated by a single firm and an industry in which, perhaps uniquely, all of the... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2018
  • Research & Ideas

Is 'Gut Feel' a Good Reason to Invest in a Startup?

effectively. But it’s not about gaming the system, emphasizes Huang—startups need to make sure that they have both the quantitative analysis to back up their idea and the “soft” factors that can appeal to investors. Depending on the... View Details
Keywords: by Michael Blanding; Financial Services
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