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- All HBS Web
(2,553)
- People (1)
- News (444)
- Research (1,669)
- Events (2)
- Multimedia (7)
- Faculty Publications (791)
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- 07 Apr 2015
- First Look
First Look: April 7
create significant value and have modest operating costs, and network effects protect their position once established-users rarely leave a vibrant platform. But these... View Details
Keywords: Sean Silverthorne
- 30 Aug 2016
- First Look
August 30, 2016
viable business out of their groundbreaking technology. The case raises issues in entrepreneurship and B2B marketing such as analyzing economic value to the customer, designing optimal price metrics,... View Details
Keywords: Carmen Nobel
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
that Bezos has shown in his leadership at Amazon, including constant commitment to the customer and a long-term approach to innovation, are good news for DC's paper of record. Three Ingredients For Success... View Details
- 05 Oct 2010
- First Look
First Look: October 5, 2010
and market-implied yields fell, and the ability of ratings to predict default deteriorated. We offer several possible explanations for these findings that are linked to existing theories. Download the paper:... View Details
Keywords: Sean Silverthorne
- 20 Oct 2015
- First Look
October 20, 2015
international institutions, a bank and a museum, adds value to both in terms of interaction with customers and breadth of audiences. The paper... View Details
Keywords: Sean Silverthorne
- 24 Sep 2001
- Research & Ideas
How To Be an Angel Investor
which it can be seized. Context The macro-situation, which includes external factors, such as: technology development, customer desires, the state of the economy, industry trends, etc. DealThe structure of the deal, its terms View Details
Keywords: by David Amis & Howard Stevenson
- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
bias blinds them to local issues. And companies often fail to adequately check the actions of their local managers. Standardized Products, Universal Values? Global Product Standardization? Although there is a general perception that... View Details
Keywords: by Working Knowledge editors
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
significant reputational and legal costs. Aiming for too short a time horizon. Managers sometimes need to run experiments for weeks or months to fully understand both their short- and long-term results, Luca... View Details
Keywords: by Danielle Kost
- 31 Jan 2012
- First Look
First Look: Jan. 31
with a decrease in debt-equity conflicts of interest. The changes are isolated to firms relatively closer to default. The ruling was also followed by an increase in average leverage and a reduction in covenant use. Finally, we estimate... View Details
Keywords: Sean Silverthorne & Carmen Nobel
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally,... View Details
Keywords: by Susan Young
- 29 May 2006
- What Do You Think?
How Important Is the “Service Sector Effect” on Productivity?
lower paying jobs . . . one look at the American auto industry gives us a glimpse into the future economy." As Daniel Hayes put it: "I see a shakeout coming among low-cost service providers unless they find ways to provide value... View Details
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
Spindler and under (Gilbert) Amelio, neither of whom were marketers. They were both engineers' engineers, and they didn't have the kind of marketing sizzle that (John) Sculley had or that Jobs had before... View Details
Keywords: by Sean Silverthorne
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
know how to value their own information," John says. "Because of this uncertainty about what the value of privacy is, people don't know when to value their information or how... View Details
Keywords: by Carmen Nobel
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
Summing Up "What we are looking at is a fundamental challenge to our assumptions about which corporate structures work," commented Daniel Hayes in response to the recent piece on the future bounds of the organization. Raman Julka was just as dramatic:... View Details
Keywords: by James Heskett
- November 1995 (Revised March 2004)
- Case
Massachusetts General Hospital: CABG Surgery (A)
By: Steven C. Wheelwright and James Weber
A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided. View Details
Keywords: Health Care and Treatment; Medical Specialties; Business Processes; Mission and Purpose; Product Positioning; Product Marketing; Management Practices and Processes; Customer Satisfaction; Service Delivery; Service Operations; Fair Value Accounting; Ethics; Pharmaceutical Industry; Health Industry; Massachusetts
Wheelwright, Steven C., and James Weber. "Massachusetts General Hospital: CABG Surgery (A)." Harvard Business School Case 696-015, November 1995. (Revised March 2004.)
- 21 Oct 2008
- First Look
First Look: October 21, 2008
limited explanatory power. Overall levels of local customers and suppliers are only modestly important, but new entrants seem particularly drawn to areas with many smaller suppliers, as suggested by Chinitz... View Details
Keywords: Martha Lagace
- July 2011 (Revised January 2012)
- Teaching Note
Demand Media (TN)
By: John Deighton and Leora Kornfeld
Teaching Note for 512021. View Details
- 19 Aug 2008
- First Look
First Look: August 19, 2008
value chain and the motivation for the reuse of blocks of intellectual property in modern IC designs. It briefly examines ARM Limited as an example of an IP specialist supplier... View Details
Keywords: Sean Silverthorne
- 15 May 2006
- Lessons from the Classroom
Women Find New Path to Work
What's happened in the world of marketing in the past five years? What new tools are out there? What avenues are people using to reach customers in new and different ways? How are they even thinking about... View Details
Keywords: by Mallory Stark
- 01 Apr 2008
- First Look
First Look: April 1, 2008
behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their online grocer with the purchases the same View Details
Keywords: Martha Lagace