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- All HBS Web
(2,547)
- People (1)
- News (443)
- Research (1,668)
- Events (2)
- Multimedia (7)
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- 23 Feb 2011
- First Look
First Look: Feb. 23
appear to have long-run implications whereby sustaining a high level of service relative to local competitors leads the incumbent to attract and retain higher value customers... View Details
Keywords: Sean Silverthorne
- 14 Feb 2012
- First Look
First Look: February 14
today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for View Details
Keywords: Carmen Nobel
- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our... View Details
Keywords: by Susan Young
- 13 Mar 2007
- First Look
First Look: March 13, 2007
of the various parties involved, and the manner in which the key issues of structure, management, implementation, and accountability have been addressed. The Omidyar-Tufts Microfinance Fund seeks to have a... View Details
Keywords: Martha Lagace
- 12 Mar 2013
- First Look
First Look: March 12
lack of customer and geographic diversification, aggressive warranty policies, excessive production capacity growth, and supply chain risks. The... View Details
Keywords: Sean Silverthorne
- 13 May 2014
- First Look
First Look: May 13
maintaining a long-term strategic plan is of value in thwarting such investors. Executives and directors are advised to analyze their corporations from the point of view of an activist investor, to create... View Details
Keywords: Sean Silverthorne
- 17 Feb 2003
- Research & Ideas
Building Communities as Well as Companies
research, figure out what's going to be hot, and be adaptable to the market. Brand yourself and create value by using whatever resources you have at hand." Groves outlined... View Details
Keywords: by Julia Hanna
- 11 Aug 2009
- First Look
First Look: August 11, 2009
component of bid-ask spreads. We empirically examine these predictions for a sample of large U.S. banks, exploiting recent mandatory disclosures of financial instruments designated as fair value levels 1, 2, View Details
Keywords: Martha Lagace
- 06 Feb 2007
- First Look
First Look: February 6, 2007
2003, the firm has been waiting for the FDA to declare that meat and milk from cloned animals are no different from non-clones. During that period the company has worked to educate regulators, consumers, and... View Details
Keywords: Martha Lagace
- 16 Nov 2010
- Lessons from the Classroom
Data.gov: Matching Government Data with Rapid Innovation
Bureau, the Centers for Disease Control, the Environmental Protection Agency, and the Department of Interior, without focusing on specific "customer" needs. One executive observed, "What View Details
- 10 Feb 2015
- First Look
First Look: February 10
make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers could use to better engage View Details
Keywords: Sean Silverthorne
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
launched a mobile money service, eZ Pay, only 13,000 customers signed up. The CBSL later allowed customers to register without having a bank account and also allowed for remote... View Details
- 19 Apr 2016
- First Look
April 19, 2016
solutions—and that doing so can open tremendous growth opportunities for their businesses and the country as a whole. Set in September 2015, this case provides a detailed look at Nigeria's poultry value... View Details
Keywords: Sean Silverthorne
- 04 Mar 2014
- First Look
First Look: March 4
market for psychologists, in which stable matchings exist for all years of the data, despite the presence of couples. August 2013 Harvard Business Review Choosing the Right Customer By: Simons, Robert Abstract—Companies that win in... View Details
Keywords: Sean Silverthorne
- 24 Sep 2014
- Op-Ed
The ABCs of Addressing Climate Change (From a Business Perspective)
It's Climate Week in New York City. The schedule features a UN Climate Summit, a People's Climate March, the Clinton Global Initiative, substantial criticism of the whole endeavor, and plenty of agitated interaction. There is a lot of noise here. How can businesses cut... View Details
- 12 Oct 1999
- Research & Ideas
Building Bridges: New Dimensions in Negotiation
Examples," Sebenius details how "3-D negotiation" provides practitioners with skills for effective dealmaking that create value on a sustainable basis. According to Sebenius, the first dimension of negotiation is by far the... View Details
Keywords: by Anita M. Harris
- 05 Feb 2008
- First Look
First Look: February 5, 2008
No abstract is available at this time. Download the paper: http://www.hbs.edu/research/pdf/08-057.pdf Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning Authors:Rogelio... View Details
Keywords: Martha Lagace
- 14 Apr 2008
- Research & Ideas
The Surprising Right Fit for Software Testing
part-time consultants are considered best-in-class—they are paid industry-competitive wages, and customers include LEGO, Microsoft, and Oracle—75 percent of them live with what... View Details
- 25 Aug 2022
- Research & Ideas
It’s All in a Name: Reputable Investors Help Startups Shine
responsive to top investor badges for these kinds of companies. Broad implications for entrepreneurs—and job seekers For entrepreneurs, the study’s implications may go beyond attracting capital and even, as the paper shows, talent. A VC’s... View Details
Keywords: by Rachel Layne
- 17 Oct 2006
- First Look
First Look: October 17, 2006
markets. The Philippines' Jollibee Foods, for instance, has profitably battled McDonald's because it realizes that Filipinos like their burgers to have a particular soy and garlic taste. Some have exploited their knowledge of local talent... View Details
Keywords: Sean Silverthorne