Publications

Web

Entrepreneurship Course Online | HBS Online

Module 1 Ideas and Opportunities Identify and evaluate an entrepreneurial idea, and gain confidence with twists and turns. Highlights Welcome to... View Details

28 Nov 2006
Other Presentation

Value-Based Competition in Health Care: Issues for Singapore

By: Michael E. Porter

This presentation draws Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006. Earlier publications about health care include the Harvard Business Review... View Details

Keywords: Integration; Competition; Customer Value and Value Chain; Insurance; Health Care and Treatment; Health Industry; Singapore

01 Dec 2022
News

My First Job

watch for shoplifters, and keep smiling to maintain customer service. I was 16 and it was a real stretch, but I became quite good at juggling it all View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

August 1999 (Revised January 2002)
Case

Brita Products Company, The

By: John A. Deighton

Clorox's Brita skillfully exploits a tide of water safety concerns, growing a home water (filtration) business from inception to a 15% U.S. household penetration in ten years. The dilemma in the case arises as the period of increasing returns seems to be drawing to a... View Details

Keywords: Customer Value and Value Chain; Acquisition; Retention; Safety; Natural Environment; Emerging Markets; Investment Return; Equity; Demand and Consumers; United States

30 Nov 2017
News

Happy Meals (Are Here Again)

$1 soft drinks. A new, national value menu is set to roll out in January. Improving the customer experience meant implementing the physical and digital updates that Karavites’s... View Details

Keywords: Dan Morrell; photographed by Saverio Truglia

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

South Africa; and M-PESA, an initiative launched by the mobile network operator Safaricom (in conjunction with Vodafone) to offer a new type of financial service to the poor residents of Kenya. Ultimately, the more successful of the two,... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

August 2000 (Revised February 2003)
Case

Borders Group, Inc.

By: Zeynep Ton and Ananth Raman

Describes Borders Group, a well-known retail chain, in late 1999 and its traditional strengths and rapid growth in the 1990s. By 1990, however, the company had fallen behind Amazon.com and Barnes & Noble in leveraging the Internet for book retailing, although it... View Details

Keywords: Supply Chain Management; Customer Value and Value Chain; Distribution Channels; Service Operations; Business Growth and Maturation; Economic Growth; Industry Growth; Growth and Development; Internet; Business Model; Order Taking and Fulfillment; Supply and Industry; Retail Industry; Publishing Industry

November 2019 (Revised September 2022)
Case

TripAdvisor: An Itinerary for Growth

By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma

In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details

Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts

Web

Disruptive Innovation Online Course | HBS Online

Now Key Concepts Become fluent in disruptive innovation theory Assess new opportunities and potential threats Discover jobs to be done and develop frameworks to better understand View Details

Web

Sustainable Business Strategy Course | HBS Online

purpose-driven leader by learning how to influence key stakeholders and integrate values into your work to catalyze system-level change. 3 weeks 7-9 hours per week 3 modules Self-Paced with regular deadlines... View Details

15 Dec 2024
News

Kelp Is on the Way

industries were hungry for cost-effective, bio-based ingredients but couldn’t get their hands on them. Enter Macro Oceans, a biomaterials company that’s forming the connective tissue for a seaweed value chain. In a Nutshell “We buy... View Details

Keywords: Jen McFarland Flint; Illustration by Melinda Beck; Water, Sewage and Supply Systems; Water, Sewage and Supply Systems

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

for company stock, they will nonetheless receive more value than they would have had the business been shut down. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

Web

2024 Reunion Presentations - Alumni

a software company that encourages households to reduce their energy consumption. From Opower's earliest days, its managers utilized experiments to amplify their environmental impact and enhance customer... View Details

January 2008
Case

Parks Capital - Investment in US Retail, Inc.

Parks Capital acquired a Children's Apparel Manufacturer , American Child Clothing Manufacturers, Inc. (ACCM), in 2001. Two years later ACCM's largest retail customer, U.S. Retail, Inc., decided to evaluate strategic alternatives due to financial difficulties. Parks... View Details

Keywords: Mergers and Acquisitions; Customer Value and Value Chain; Private Equity; Vertical Integration; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; United States