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  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 02 Aug 2011
  • First Look

First Look: August 2

Publication:American Economic Journal: Economic Policy (forthcoming) Abstract We examine the differential response of establishments to the recent global financial crisis with particular emphasis on the role... View Details
Keywords: Sean Silverthorne
  • 20 May 2014
  • First Look

First Look: May 20

Corporate and Integrated Reporting: A Functional Perspective By: Eccles, Robert G., and George Serafeim Abstract—In this paper, we present the two primary functions of corporate reporting (information and transformation) and why currently... View Details
Keywords: Sean Silverthorne
  • 21 Sep 2010
  • First Look

First Look: September 21, 2010

  PublicationsA History of Irish Economic Thought Authors:Thomas Boylan, Renee Prendergast, and John Turner, eds. Publication:London: Routledge, 2010 Abstract For a country that can boast a distinguished tradition View Details
Keywords: Sean Silverthorne
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

Harvard Business Review Managing Political Misfits By: Bermiss, Y. Sekou, and Rory McDonald Abstract—Not all employees agree with your politics. That's OK. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54406 forthcoming Management Science The ABCs... View Details
Keywords: Sean Silverthorne
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

May 2017 Journal of Financial Economics The Value of Trading Relations in Turbulent Times By: Di Maggio, Marco, Amir Kermani, and Zhaogang Song Abstract—This paper investigates... View Details
Keywords: Sean Silverthorne
  • 29 Apr 2008
  • First Look

First Look: April 29, 2008

market, and if so, which part of the world? A subordinate issue is what to do with their multiple brands. Should they consolidate? This case has extensive data on global markets. Purchase this case:... View Details
Keywords: Martha Lagace
  • 23 Apr 2014
  • HBS Case

Are Electronic Cigarettes a Public Good or Health Hazard?

When electronic cigarettes first appeared a little over a decade ago, they were hailed by many as a godsend: a tool to help smokers quit while mitigating the most harmful effects of tobacco. "The [e-cigarette] market is producing, at... View Details
Keywords: by Michael Blanding; Food & Beverage; Advertising
  • 20 Sep 2016
  • First Look

September 20, 2016

Feeley, Robert S. Kaplan, and Steven J. Frank Abstract—Question: Can we create a value-based tool to visualize the outcomes and cost of various treatments that could facilitate patient-centered decision... View Details
Keywords: Sean Silverthorne
  • 12 Jan 2016
  • First Look

January 12, 2016

Management Science The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States By: Goh, Joel, Jeffrey Pfeffer, and Stefanos A. Zenios Abstract—Even though epidemiological evidence links specific... View Details
Keywords: Carmen Nobel
  • 06 May 2014
  • First Look

First Look: May 6

accounting performance. Publisher's link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1964011 August 2013 Journal of Financial Intermediation Good Cop, Bad Cop: Complementarities Between Debt and... View Details
Keywords: Sean Silverthorne
  • 18 Jul 2006
  • First Look

First Look: July 18, 2006

than $100 million. These transactions are large enough to require the help of a financial adviser and attract both strategic and financial bidders. The sale process described... View Details
Keywords: Sean Silverthorne
  • 04 May 2010
  • First Look

First Look: May 4

  PublicationsAnnual Review of Financial Economics Editors:Andrew W. Lo and Robert C. Merton Publication:Vol. 1. Palo Alto: Annual Reviews, 2009 An abstract is unavailable at this time. Publisher's Book... View Details
Keywords: Martha Lagace
  • 14 Feb 2023
  • News

Dean Datar Meets with Alumni in San Francisco

also made note of ways the School is making the MBA Program more accessible and affordable to the most qualified students without regard for their financial status. This includes the decision last summer to... View Details
  • September 2012 (Revised January 2013)
  • Case

Martin Smith: July 2012

By: Josh Lerner and Felda Hardymon
Martin Smith, a recently hired general partner at a Brazil-based venture capital firm, must decide among three deal opportunities. Each has different strengths (management, market, and technology) but each has its own weaknesses as well. He must also consider each deal... View Details
Keywords: Private Equity; Deal Choice; Venture Capital; Investments; Career Management; Management Teams; Decision Choices and Conditions; Cost vs Benefits; Personal Development and Career; Financial Services Industry; Brazil
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  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

exiting shareholders receive fair value in MBOs. This article identifies four factors that create an unlevel playing field in that market check: information asymmetries, valuable management, management financial incentives to discourage... View Details
Keywords: Sean Silverthorne
  • 25 Mar 2014
  • First Look

First Look: March 25

the investor's and the investee's countries, affects the asset allocation decisions of global mutual funds. We find that investors tend to underweight investees with greater accounting distance. Using the mandatory adoption View Details
Keywords: Sean Silverthorne
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

  Working PapersMarket Reaction to the Adoption of IFRS in Europe Authors:Christopher S. Armstrong, Mary E. Barth, Alan D. Jagolinzer, and Edward J. Riedl Abstract This study examines the European stock market reaction to sixteen events... View Details
  • 10 Jan 2017
  • First Look

First Look at New Research: January 10, 2017

become the Amazon of freelance labor, and transforming its business model from a marketplace to software-as-a-service (SaaS). Each of the three paths was risky and required View Details
Keywords: Sean Silverthorne
  • 19 Nov 2007
  • Lessons from the Classroom

Teaching The Moral Leader

25-year business career that included 10 years in fashion retailing; 12 years in mutual fund and brokerage financial services; serving as a director on nonprofit and corporate boards; and chairing the Better Business Bureau here in... View Details
Keywords: by Sarah Jane Gilbert; Education