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- All HBS Web
(1,783)
- People (3)
- News (367)
- Research (1,183)
- Events (7)
- Multimedia (9)
- Faculty Publications (657)
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
total value of tailored coupons that shoppers stand to lose if they go elsewhere. Store-switching costs created this way increase the spending and loyalty of shoppers. For retailers lacking the capability of using information about their... View Details
- 22 Mar 2017
- Research & Ideas
What's the Ideal Frequency for a Sales Quota?
to falling behind in a monthly quota scheme, becoming less motivated or less capable of meeting their quota the further they fall back. “So they just give up,” he says. A daily quota, on the other hand, provides “a fresh start every day... View Details
Keywords: by Carmen Nobel
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
Raising The Bar Medtronic has always had dedicated employees, but the organization often rewarded loyalty instead of performance. Whereas the quality of the first-line employees was exceptional, serious gaps in management capability... View Details
Keywords: by Bill George
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
- 14 Apr 2009
- First Look
First Look: April 14, 2009
firm's capabilities to the client's needs. GEPs must be able to simultaneously manage a larger number of tasks, often under great time pressure. This case describes how a very effective GEP-Miles Everson, who was named one of the top 25... View Details
Keywords: Martha Lagace
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
the issues that will guarantee overall success. Leaders must ask themselves, "Do we have a coherent and distinctive innovation strategy that key managers believe in? Do we have the capabilities to execute? Is our leadership... View Details
- Web
Impact Stories - Business & Environment
change. If we can put an astronaut on the Moon and explore other worlds, we surely can protect the one planet we call home.” Louise Fenn Ruhr MBA 1977 | Steps to Success "We are training very capable people to do things they never knew... View Details
- 01 Jun 2025
- News
Navigating Uncertainty: Dean Datar on HBS’s Path Forward
reimagine an MBA Program that both embraces and overcomes a geographically dispersed class. The hybrid capabilities we developed in 2021 will serve as the foundation to our efforts, and we’ll explore how we might leverage our regional... View Details
- 01 Dec 2010
- News
Ilene Lang
of executive officers are women. That’s a very wide gap. The women’s movement is over forty years old now. Why hasn’t there been more change? There has been undeniable change. But there are still unspoken assumptions about what women want and what they’re View Details
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
streams. The firm's senior leadership team, and especially R&D leadership, plays a central role in shaping a firm's ability to both exploit existing capabilities and explore new technological domains. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 01 Feb 1998
- News
Running Up the Score
capable of competing with the big guys: NBC, CBS, and ABC." Underscoring its belief in the value of sports programming, Fox recently purchased (pending Major League Baseball's approval) the Los Angeles Dodgers, another example of a trend... View Details
Keywords: Garry Emmons
- 01 Mar 2011
- News
Making Their Way
explains. “Rather than abandon U.S. manufacturing, my thinking was that once we had established a capability in China, we could then reinvest back in the United States and reinvent ourselves as a global player.” Working with a Chinese OPM... View Details
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
lambasts carmakers that say their AVs will prioritize passengers’ lives over pedestrians, but research shows most customers will not step inside truly egalitarian vehicles. Marketing hype spurs adoption, a necessary step for training AI systems, but customers who... View Details
- 05 Feb 2008
- First Look
First Look: February 5, 2008
http://www.hbs.edu/research/pdf/08-030.pdf Laws vs. Contracts: Legal Origins, Shareholder Protections, and Ownership Concentration in Brazil, 1890-1950 Author:Aldo Musacchio Abstract The early development of large multidivisional corporations in Latin America required... View Details
Keywords: Martha Lagace
- 18 May 2021
- Book
Launching a Career in the COVID Economy? Here Are 5 Tips.
beyond job boards. The more you can understand what capabilities companies need right now, the more likely you will be able to offer assistance. You might even be able to create a role for yourself. Start off by focusing on compatibility,... View Details
Keywords: by Carolyn DiPaolo
- 30 Apr 2025
- News
A Social Enterprise Talk in DC; Canadian Alumni Talk Trade; Meet the Leader: HBS Club of Colorado
DC Panel Looks at Social Enterprise in a New Government Landscape The HBS Club of Washington, DC teamed up with the HBS Social Enterprise Initiative (SEI) on April 2, to present an alumni panel discussion on social impact titled “New Perspectives in Social Enterprise,”... View Details
Keywords: Margie Kelley
- 01 Jun 2000
- News
The Business of Biotech
uncertainty over time. HBS professor Gary P. Pisano, a longtime observer of the industry, points to two key elements common to successful biotech firms: development capabilities and strong senior management. "Once you attract bright,... View Details
Keywords: Julia Hanna
- 01 Mar 2015
- News
Alumni and Faculty Books for March 2015
core skills they need to become integral members of their company’s decision-making teams. It emphasizes decision making and the implications of decisions. While many texts teach the theories and frameworks of management education, this book goes further by covering... View Details
- 05 Apr 2011
- First Look
First Look: April 5
nation has contributed importantly to the success. His challenge is to allocate resources among new areas to explore for petroleum and new sources of energy and to develop managers with the capability of leading those businesses in the... View Details
Keywords: Sean Silverthorne
- 03 Jan 2007
- First Look
First Look: January 3, 2007
management team is wondering if it can take more control of distribution instead of leaving it to the Bordeaux wine merchants. Also, can the Chateau build marketing and sales capabilities on its own? Who is the target market, wine... View Details
Keywords: Sean Silverthorne