Behavior Change - Publications - Faculty & Research

September 2021 (Revised December 2021)
Case

Telepass: From Tolling to Mobility Platform

By: Chiara Farronato, Stefano Denicolai and Sarah Mehta

Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment... View Details

Citation

Educators

Purchase

11 Oct 2022
News

On Balance

the public sector in its data collection and analysis, expanding its reach to 60 percent of workers.) Almost a decade’s worth of data shows progress, says Wooldridge, but not enough. “In Australia, what we see is that we are making improvements, but the rate of View Details

Keywords: April White

22 Dec 2003
Research & Ideas

How to Build a Better Board

board members current, and the behaviors that lead to successful teamwork at the board level. HBS Working Knowledge's Martha Lagace recently talked with Lorsch about his findings. Martha Lagace: Tell us why the design element of corporate... View Details

Keywords: by Martha Lagace

18 Nov 2020
News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

and Joseph Fuller The live, virtual presentation—offered twice to accommodate alumni across the globe—explored how companies can address three forces that are changing how and where we work: the rise of the gig economy; the growing... View Details

Keywords: Margie Kelley

Portrait Project

Polina Yampolska

change the entire principle of its functioning." I was unimpressed by my own strength back then and awed by the grandeur of the world. I desperately wanted to break out from behind the Iron Curtain, get a visa to a Western country,... View Details

01 Sep 2013
News

A Hollywood Backstory

identify goals, overcome obstacles, and persist until their goals are realized. That determined individuals can bring about changes big and small is reinforced in almost every movie ever made. That's an invaluable contribution that helps... View Details

Keywords: Armbruster, Michael; Broadcasting (except Internet); Information; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

15 Jun 2021
News

The Path out of Polarization

true, which sounds a lot like the moment through which we’re living, but they managed to get there without Twitter and Facebook and YouTube. I do have a certain kind of hope for generational change in two ways. Enough mayhem was created... View Details

Keywords: Jen McFarland Flint; Telecommunications; Information

01 Sep 2017
News

Read All About It: Journalism Can Be Profitable

some sort of compensation for it—through donations or subscriptions. That is the path forward. How is social media changing the consumption of information and the consumer’s ability to access a diversity of ideas? —Janet Simpson Benvenuti... View Details

Keywords: April White; New York Times; newspapers; Google; Wirecutter; social media; Facebook; News, Library, Internet, and Other Services; Information

21 Apr 2009
First Look

First Look: April 21, 2009

behaviors with a motivation to change the status quo. Letting Misconduct Slide: The Acceptability of Gradual Erosion in Others' Unethical Behavior Authors:Francesca Gino and... View Details

Keywords: Martha Lagace

Web

Fellows | MBA

Quincy 2021 Cohort 3 Benjamin Chang Molecular And Cellular Biology/Computer Science Adams 2024 Cohort 5 Monica Chang Social Studies, Secondary in Computer Science Kirkland 2023 Cohort 4 April Chen Computer... View Details

06 Jan 2017
News

Mental Illness and the Workplace

combination of approaches that enables me to stay well. And I also, use something called dialectical behavioral therapy, which helps greatly in managing stresses, which can be the triggers of that psychosis that I have to manage so... View Details

01 Jun 2004
News

Luxe Redux

Cashing in on the $60 billion global luxury goods market has never been tougher — or more rewarding. Competition is keen. And consumer preferences are constantly shifting, causing the concept of luxury itself to change over time. As a... View Details

Keywords: Julia Hanna; luxury; Retail Trade

28 May 2019
News

Leading Questions

It’s a process of experimentation; planning will change with feedback. “It’s not about failing or succeeding. It’s about learning quickly,” Schlatka says. “The most important leadership skills in the future aren’t going to be analytical... View Details

Keywords: April White

01 Dec 2007
News

Rediscovering America

American strengths. As the country approaches the 2008 presidential election, America the Principled: 6 Opportunities for Becoming a Can-Do Nation Once Again (Crown) offers a nonpartisan agenda for change that Kanter urges U.S. leaders to... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

01 Mar 2004
News

Ex-Con Talks Ethics with HBS Students

been given to me years ago. I chose to ignore the warning signs. I want to show you how to pay attention and recognize those signs before you, your loved ones, and/or your employees become lured in — before seemingly unimportant decisions View Details

Keywords: Justice, Public Order, and Safety Activities; Government

18 Feb 2013
Research & Ideas

Breaking Through a Growth Stall

investor and managerial costs. It affects job creation and innovation throughout society. Once a venture reaches a critical size, its complexity greatly increases. The original business model must deal with new market and organizational realities, and View Details

Keywords: by Sean Silverthorne

01 Sep 2010
News

Leslie Gold

make judgments. In this case, I do plead guilty to betraying my sex. Who is your audience, and has it changed over the years? It’s 70 percent male, in their 20s to 50s. They’ve been hammered by job loss and underemployment. The core... View Details

Keywords: Talk Radio; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Furniture and Related Product Manufacturing; Manufacturing

11 Jun 2015
News

Leading the way in sustainable style

pro-environmental policies are not only a social good, she says. They are also money savers that helped Esquel weather the economic downturn. Now she wants to share her company’s successful strategies with the industry through sustainability conferences and factory... View Details

01 Dec 2011
News

Welcome to the Future

be adopted for all. “Perhaps the most fundamental change is that, whereas Aldrich is a half circle, we wanted to create a whole circle,” says MBA Program Chair Professor Youngme Moon. Managed by HBS Operations, the $25 million conversion... View Details

Keywords: Garry Emmons; Construction of Buildings; Construction

13 May 2019
Research & Ideas

The Unexpected Way Whistleblowers Reduce Government Fraud

behavior on the part of government contractors and to keep a portion of any resulting settlement. Boeing, for example, has paid more than $40 million in settlements stemming from False Claim Act cases in the past five years. A detailed... View Details

Keywords: by Kristen Senz; Service; Construction

Publications