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From the Chief Financial Officer | Annual Report 2024

2024 financial results are provided in the Supplemental Financial Information section. The remainder of my letter provides a strategic overview of our fiscal 2024 financial performance, followed by our financial outlook for the coming year. Fiscal 2024 Review The... View Details

16 Sep 2015
News

Rethink pricing to create shared—and expanded—value

John T. Gourville, the Albert J. Weatherhead Jr. Professor of Business Administration, advocates that value be shared by a firm and its customers. “Without a willing customer, there is no value,” he says. “When companies view View Details

13 Jun 2014
Op-Ed

World Cup Soccer: 770 Billion Minutes of Attention

overload. Using a standard cost of $25 per thousand viewers, which is generally charged by broadcast companies for a 30 second ad on primetime television in the United States (a value cheaper than Japan and more expensive than Brazil)... View Details

Keywords: by Thales Teixeira; Sports

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

functional support units. Business units to customers: The priorities of the customer value proposition are communicated to targeted customers and reflected in specific View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail

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Benefits & Compensation | Research Associates

activities in the New England area at large. Benefits Package Compensation & Salary Grades Time Off Medical & Dental Childcare Disability Retirement Planning Commuting & Transportation Tuition Assistance Discounts & Perks The value of... View Details

04 Apr 2008
What Do You Think?

Who Owns Intellectual Property?

Summing Up Is intellectual property becoming community property? Is a new generation of users and consumers of intellectual property produced by new technologies bringing totally different assumptions and attitudes to bear on its... View Details

Keywords: by Jim Heskett

01 Dec 2003
News

Can Manufacturing Keep Its Edge?

brings real value to our customers. “Innovation isn’t just about engineering discoveries,” Timken adds. “It also means getting close to customers, understanding their needs, and finding ways to address them.” Doing so was part of the... View Details

Keywords: Julia Hanna; Manufacturing

February 2000 (Revised November 2002)
Case

QuickenInsurance: The Race to Click and Close (A)

By: Lynda M. Applegate

ES Technologies started in 1976 as a storefront in Tempe, Arizona selling personal computer kits to hobbyists. Twenty years later, revenues exceeded $3.5 billion, and the business had evolved from a computer store to a master reseller and full-line integrator of... View Details

Keywords: Customer Value and Value Chain; Entrepreneurship; Technological Innovation; Growth and Development Strategy; Industry Structures; Business Strategy; Competitive Strategy; Information Technology; Information Technology Industry; Arizona

Citation

Find at Harvard

01 Sep 2007
News

Riding It Out

one-cup feedings per day costs $20.95 — more than most grocery brands but a manageable sum for customers who value the convenience of automatic shipments that make taking care of the family dog as easy as... View Details

Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade

15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

itemizes what it spends on cotton, cutting, sewing, dyeing, finishing, and transporting each shirt, consumers become more attracted to the brand and more likely to purchase. “By unpacking the costs, you have the opportunity to explain everything you did for the View Details

Keywords: by Dina Gerdeman; Retail

25 Aug 2003
Research & Ideas

Should You Sell Your Digital Privacy?

but at the cost of completely denying the customers the value of their identity. Q: What are top issues companies need to consider when creating privacy relationships with customers? A: It's not about... View Details

Keywords: by Manda Salls & Sean Silverthorne; Advertising

August 2001 (Revised March 2008)
Supplement

Kirk Arnold

By: Nitin Nohria and Alan Price

Supplements NerveWire, Inc. View Details

Keywords: Recruitment; Value; Mission and Purpose; Partners and Partnerships; Business Model; Customer Value and Value Chain; Investment Return; Economic Slowdown and Stagnation; Problems and Challenges; Consulting Industry; Newton

Citation

Purchase

01 Sep 2015
News

Case Study: Golden Ticket

other gate-related event services. The company—which formed in late 2014 in a merger of a ticket-selling operation and a youth sports–focused custom commemoratives business—currently works with about two dozen schools in California, has... View Details

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About Us | Information Technology

Dimon JPMorgan Chase & Co. shares thoughts on the importance and value of DEI programs Mellody Hobson, Co-CEO & President of Ariel Investments Dave Habeeb on location at Pal's Sudden Service Dave Habeeb shooting CEO Thom Crosby... View Details

17 Nov 2016
News

Rent the Runway Sets Up Shop at Neiman Marcus

110-year-old department store, which will see new Rent the Runway shops open inside of existing Neiman Marcus locations. (Rent the Runway opened its first physical store in New York City in 2014, and now has a total of seven locations.)... View Details

04 Sep 2019
News

3-Minute Briefing: Dhivya Suryadevara (MBA 2003)

Above: Dhivya Suryadevara (MBA 2003) at GM World in Detroit’s Renaissance Center (photo by Brian Kelly) Who you are is the sum total of your experiences. Growing up in Chennai, India, the importance of education and working incredibly... View Details

Keywords: Julia Hanna

01 Jun 2018
News

How Does the HBS Endowment Work?

The HBS endowment consists of 1,000+ funds established over more than a century. These funds play a key role in sustaining the School’s core priorities. The $3.5 billion HBS endowment represents 9 percent of Harvard’s total $37 billion... View Details

Rob Gierkink

Rob (MBA 1991) has founded or co-founded six companies, with combined exits totaling more than $2.25 billion. He is an Executive in Residence at General Catalyst Partners where he principally invests in technology companies that work with... View Details

Keywords: Venture Capital;#1;#Advertising;#16;#Consumer Products & Packaged Goods

01 Jun 2022
News

Eyes in the Skies

firm whether a vessel carrying vital goods has left port or show an insurance company the damage a tornado has left in its wake. Customers access the BlackSky constellation through an online portal that allows them to image locations... View Details

Keywords: Alexander Gelfand

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HBS - Financials | From the Chief Financial Officer

in the prior year, primarily reflecting higher customer acquisition costs amid increased competition in the educational technology market. Total enrollment grew to 40,667 participants, 5 percent higher than... View Details

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