Quality Management - Publications - Faculty & Research

30 Sep 2002
What Do You Think?

Are Business Schools Really Important “Crucibles of Leadership?”

regard, Aiken feels that women often face a different challenge than men because they are too often "put into staff positions rather than line management jobs in order to 'protect their success,'" which, she adds,... View Details

Keywords: by James Heskett

02 Apr 2015
Research & Ideas

Digital Initiative Summit: The Business of Crowdsourcing

quality responses from the community. A beverage company client for Tongal initially asked for an ad that would convince people that its product was healthier than competitors. But if the question were posed in that way, many of the... View Details

Keywords: by Dina Gerdeman

21 Apr 2003
Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

have owned started out as a disruptive company.— Clayton M. Christensen Copying the management best practices of leading firms isn't necessarily the answer, Christensen said. When inventors in the Middle Ages tried to invent a contraption... View Details

Keywords: by Sean Silverthorne

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing to pay for (at least in the... View Details

Keywords: by James Heskett

September 2011
Supplement

TopCoder (B)

By: Karim R. Lakhani, Eric Lonstein and Stephanie Pokrywa

Metrology plays a key role in the manufacture of mechanical components. Traditionally it is used extensively in a pre-process stage where a manufacturer does process planning, design, and ramp-up, and in post-process off-line inspection to establish proof of quality.... View Details

Keywords: Industry Growth; Forecasting and Prediction; Change Management; Production; Machinery and Machining; Planning; Quality; Competition; Diversification; Technology Adoption; Measurement and Metrics; Product Design; Manufacturing Industry

Citation

Purchase

01 Jan 2005
News

Rahul Bajaj, MBA 1964

Chairman & Managing Director, Bajaj Auto Ltd. Return to Alumni Achievement Awards main page EARLIER EDUCATION St. Stephen's College (Delhi), 1958 B.A., Economics The Government Law College (Bombay), 1960 LL.B. LIFELONG LESSON FROM HBS... View Details

09 Jul 2014
Research & Ideas

How Business Leaders Can Strengthen American Schools

School's U.S. Competitiveness Project. Rivkin is the Bruce V. Rauner Professor of Business Administration. “Study after study has shown that a country's long-term prosperity depends on the quality of its human capital” Rivkin and fellow... View Details

Keywords: by Julia Hanna; Education

06 Aug 2013
First Look

First Look: August 6

today's managers need to harness technological advances, manage and lead a dispersed and diverse workforce, anticipate and react to constant competitive and geopolitical change and uncertainty, compete on a... View Details

Keywords: Anna Secino

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

whole business early in their career. It means managing budgeting and planning so that it is a learning experience, not a cynical game of "gotcha." It means the CEO investing his or her time, and that of the board, so that... View Details

Keywords: by Sean Silverthorne; Employment

01 Oct 2002
News

Books

“establishing a sense of urgency” — is told by a middle manager who sought to spur change in his company's purchasing process by highlighting its inefficiencies.The manager hired a summer intern to catalogue... View Details

15 Nov 2017
Research & Ideas

How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender

increase the likelihood of approaching a social venture with a business-minded bent. The team hypothesized that cultural gender norms might play a role, too. “Gendered cultural beliefs associate women with personal qualities such as... View Details

Keywords: by Carmen Nobel

08 Oct 2013
First Look

First Look: October 8

Publications August 2013 The Industrial Policy Revolution I: The Role of Government Beyond Ideology Growth and the Quality of Foreign Direct Investment: Is All FDI Equal By: Alfaro, Laura, and Andrew Charlton Abstract—In this paper we... View Details

Keywords: Sean Silverthorne

Profile

Erika Sanchez

Boeing’s Enterprise Auditor Program “gave me broad exposure to different functions, from finance and program management to quality control and investor relations.” “A whole new level you can’t even imagine.”... View Details

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization," the authors continue. "How well a... View Details

01 Jun 1997
News

Short Takes

statistical data from five hundred business groups in India and spoke to dozens of managers in Malaysia, Indonesia, and Chile. The pair found that companies outside the United States perform better when they replicate the View Details

Keywords: Judith A. Ross

01 Dec 2011
News

Ticktock

partner with an American product design firm and risk prohibitive expense, or to team up with a less-expensive overseas firm and risk the inherent quality control and communications issues? (Nanda, who was able to launch the product with... View Details

Keywords: Carmen Nobel; viral marketing; Computer and Electronic Product Manufacturing; Manufacturing

01 Oct 1999
News

New Chairman Updates Development in MBA Program

features of today's MBA experience. We all know that the effective use of technology is a priority at the School. How is this influencing the MBA Program? Technology is a huge part of the MBA experience. It is something today's students are going to live with and View Details

01 Jan 2006
News

William H. Donaldson, MBA 1958

Securities and Exchange Commission. Underlying this array of prominent positions are qualities that have long been constants in Donaldson’s life: an affinity for entrepreneurial leadership, a penchant for problem solving, and a dedication... View Details

Web

Articles - Institute For Strategy And Competitiveness

(November 2014) Robert S. Kaplan and Derek A. Haas Health care providers are facing tremendous pressure to reduce costs—but evidence suggests that many of their responses are counterproductive, raising costs and sometimes decreasing the View Details

15 Jan 2008
First Look

First Look: January 15, 2008

the challenges of transforming American community hospital systems. Can be used to teach: the evolution of structure, organization, and strategy of U.S.-based community hospital systems; integrated practice units and care cycles; View Details

Keywords: Martha Lagace

Publications