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- All HBS Web
(1,678)
- People (1)
- News (264)
- Research (1,170)
- Events (16)
- Multimedia (3)
- Faculty Publications (516)
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Turkasset began opening physical branches around the country to service customers who preferred to talk in person. Despite these additional outlays, the gamble paid off for the company by allowing it to... View Details
- Profile
Hiroshi Mikitani
that customers prefer this method has paid off handsomely. In certain categories, Rakuten became a forceful presence. For example, Rakuten merchants sell more than 10 percent of all the wine sold in Japan.... View Details
- 01 Dec 2011
- News
Alumni Book Briefs
Age of Greed: The Triumph of Finance and the Decline of America, 1970 to the Present by Jeff Madrick (MBA ’71) (Knopf) This is a history of how greed has bred America’s economic ills over the last 40 years, and of the men most responsible View Details
- Profile
Rob Casper
Perhaps Rob Casper's previous experience as a Marine captain has given him sufficient adrenaline for a lifetime. Today, two years after completing his MBA at HBS, Rob has turned his career interests as far from the "adventurous"... View Details
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
average in order to compete successfully. "Airbnb's pricing suggestions implicitly acknowledge that price is a market-driven outcome," Luca says. "In a market, prices move until supply meets demand. And the data indicate that discriminatory View Details
- 15 Jun 2021
- News
The Path out of Polarization
associated with populism; Abdelal is a political scientist who has studied Russia for the last 25 years and directs Harvard’s Davis Center for Russian and Eurasian Studies. Here, they sat down over Zoom to... View Details
- 07 Feb 2005
- Research & Ideas
How “Career Imprinting” Shapes Leaders
We all know the importance of mentors and other early career experiences in shaping the kind of leaders we ultimately become. But how important to that development are the particular companies we work for? For Harvard Business School... View Details
Keywords: by Mallory Stark
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
preferences for unbundling among agencies and their clients. Using microdata collected by the US Census Bureau from 1982 to 2007, the researchers found that agencies were more likely to unbundle if they were... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core retail categories such as... View Details
Keywords: by Jean Ayers
- 25 Oct 2012
- Research & Ideas
10 Reasons Customers Might Resist Windows 8
Software giant Microsoft is launching the Windows 8 version of its operating system this week, and suffice it to say that it's radically different from Windows 7. The familiar Start button and menu are gone, for example, replaced by a... View Details
- 04 Sep 2012
- Research & Ideas
Book Excerpt: Indispensable: When Leaders Really Matter
impact on the organizations they lead. Hunting the High-Impact Leader From Indispensable: When Leaders Really Matter By Gautam Mukunda In the middle of May 1860, delegates to the Republican National Convention met in Chicago to choose the party's nominee View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
Imagine an organization made up of a variety of three-dimensional shapes. Rectangular blocks represent the functions: manufacturing, R&D, and sales and marketing. The spheres are regional offices. Pyramids represent product groups—one for, say, automotive, another... View Details
Keywords: by Robert Simons
- 01 Oct 2000
- News
HBS Alumni Association Board of Directors: President's Report
subcommittee addressed new challenges this year as it worked to develop a clear plan for identifying future sites and supporting the efforts of the local hosting club. Work is now under way to identify View Details
- 01 Mar 2008
- News
One-on-One with Jim Breyer
our new fund, is likely to be very similar in its composition. You didn’t use the term Web 2.0 to describe your investment prospects. Why not? It almost never gets mentioned here. We talked a lot about Web 2.0 in 2003 and 2004 as we looked View Details
- 28 Feb 2011
- Research & Ideas
The Importance of ‘Don’t’ in Inducing Ethical Employee Behavior
In trying to encourage good moral conduct, it's common for a company to come up with a list of don'ts—wording policies such that they focus on unethical behavior employees should avoid rather than on ethical acts they should strive to... View Details
Keywords: by Carmen Nobel
- Profile
Maliha Khan
In college, Maliha Khan kept her family's textile business at arm's length, preferring to follow a path that would lead to a PhD in political science. But as she approached graduation, the business changed dramatically. "Pakistan... View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
efficiency, independence of irrelevant objects, and resource-monotonicity on two preference domains (Ehlers and Klaus, 2003, Theorem 1). They explicitly prove Theorem 1 for View Details
Keywords: Martha Lagace
- Profile
Casey Gerald
Casey Gerald prefers not to make a big deal of his football-playing days as a cornerback. “We won a championship, we lost a championship – and I broke a few bones,” he says. But football became a bridge to Yale; an unexpected opportunity... View Details
- Student-Profile
Ta-Wei "David" Huang
As a data scientist, David Huang (he/him) spent much of his time analyzing customer¬ data to provide personalized experience and improve long-term customer values for companies in different industries. As David explains, “I loved... View Details
- 01 Sep 2020
- News
3-Minute Briefing: Mark Mason (MBA 1995)
CFO, Gary Crittenden, asked me to become CFO for Citi Holdings right at the beginning of the financial crisis. He told me: “Careers are defined in times of crisis.” I said, “You want me to be CFO of a bad bank?” and he said, “I View Details