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  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

results also show that different Big Five personality factors may influence leadership in different organizational contexts. Practical implications-The study identifies personality factors related to leader performance in different types... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to View Details
Keywords: Carmen Nobel
  • 06 Mar 2012
  • First Look

First Look: March 6

now a dynamic and growing business that attracts the best and the brightest. It is tempting to declare the industry a roaring success. But its purpose is to serve the needs of U.S. households and firms, and by this standard its View Details
Keywords: Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

continue to evolve. Performance improves and prices drop. Today, artificial intelligence is used in the selection of retail sites and to facilitate one-to-one marketing... View Details
Keywords: by Raymond Burke; Retail
  • 05 Nov 2007
  • What Do You Think?

Why Is Succession So Badly Managed?

share of the criticism. Patrick Duffy summed up the gist of many other comments by pointing out that "few CEOs want to accept their mortality." Suggestions for View Details
Keywords: Re: James L. Heskett
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

promotion demonstrate significantly higher levels and rates of performance improvement in service quality. Finally, consistent with promotion-based incentives inducing both... View Details
Keywords: Martha Lagace
  • 15 Dec 2015
  • First Look

December 15, 2015

with direct incentives for CSR is an effective tool to increase firm social performance. The findings provide evidence identifying corporate governance as a determinant of managerial incentives for social View Details
Keywords: Carmen Nobel
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

individual's past performance does indicate future performance, the quality of colleagues in one's organization also significantly affects top performers' ability to maintain their performance. Specifically,... View Details
Keywords: Martha Lagace
  • 10 Jun 2014
  • First Look

First Look: June 10

Convergence, and Economic Performance By: Delgado, Mercedes, Michael E. Porter, and Scott Stern Abstract—This paper evaluates the role of regional cluster composition in regional industry performance. On the... View Details
Keywords: Sean Silverthorne
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

purchasing and brought process discipline to store operations through using Six Sigma quality methodology. Although the changes led to higher profitability, the retailer's stock price remained unchanged. Many wondered if poor stock market View Details
Keywords: Sean Silverthorne
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

portable, but with inferior performance characteristics, the Montague folding bicycle has the look, feel, and performance of a standard bicycle. However, while the firm has... View Details
Keywords: Martha Lagace
  • 22 Nov 2016
  • First Look

November 22, 2016

predict that the board will design incentive contracts that filter out common shocks in performance to motivate costly effort from the CEO—a process that entails the judicious selection of benchmarks for... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

examine how such changes may affect the accumulation of experience within, and the performance of, teams. We find that the level of team familiarity (i.e., the average number... View Details
Keywords: Martha Lagace
  • 19 Jan 2016
  • First Look

January 19, 2016

surgeon-level fixed effects, learning curve analyses demonstrated improvements in cardiopulmonary bypass and cross-clamp times with increased surgeon experience. There was marginal improvement in the... View Details
Keywords: Sean Silverthorne
  • 26 Nov 2001
  • Research & Ideas

Manager or Mentor? Why You Must Be Both

aisles. That shows the students that you're in charge. "Managers who manage for performance are more likely to be blindsided by events they should have foreseen and in many cases fixed." While Thomas did not automatically... View Details
Keywords: by Martha Lagace
  • 18 Jun 2012
  • Research & Ideas

Better by the Bunch: Evaluating Job Candidates in Groups

others improve their decision-making, she couldn't figure out how to apply those insights to gender issues. "It took me a few months," says Bohnet,"and then all of a sudden it became very... View Details
Keywords: by Maggie Starvish
  • January 2025
  • Teaching Plan

Knowledge Transfer: Toyota, NUMMI, and GM

By: Willy Shih
Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details
Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
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  • July 1993 (Revised December 2003)
  • Case

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro
The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
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  • 03 Sep 2013
  • First Look

First Look: September 3

differentially spur employees of varying hierarchical levels to engage in deception. Drawing on literatures in social psychology and workplace self-esteem, we theorize that negative comparisons with peers could cause either junior or... View Details
Keywords: Sean Silverthorne
  • 28 Mar 2004
  • Research & Ideas

HBS Celebrates Social Enterprise Initiative

have a better understanding of how both commercial and non-profit organizations can contribute to improving not only society but also the economy as a whole. According to the SEI, the nonprofit sector... View Details
Keywords: by Manda Salls

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