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Show Results For
- All HBS Web
(3,209)
- People (17)
- News (1,053)
- Research (1,672)
- Events (3)
- Multimedia (3)
- Faculty Publications (648)
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
critical dimensions to organizations that want to work toward parity, not for cosmetic reasons, but to improve performance and value: Attraction and recruitment. Actively seek candidates outside managers’ networks, and assess the language... View Details
Keywords: by Kristen Senz
- April 2008
- Teaching Note
Exercise: Challenging Operational Assumptions
By: Frances X. Frei and Christine van Keuren
Teaching Note for [608128]. View Details
- 15 Aug 2017
- Blog Post
What is Field Foundations?
Academic Services here at HBS. Can you tell us more about FIELD Foundations? FIELD Foundations is a required curriculum course which focuses on building leadership skills, primarily working in teams and enhancing self-awareness. The... View Details
- Profile
Frank Spencer
live in homes that have been built or repaired by Habitat. And every year we have 5,000 volunteers who come from churches, synagogues, corporations, and service clubs to build and repair these houses. It's a... View Details
- September 2003 (Revised October 2010)
- Case
A Pain in the Hip
By: Richard M.J. Bohmer
Describes in detail the process of diagnosing the cause of a sore hip in a young girl. Referred to the emergency room by her pediatrician, the child is subjected to a set of diagnostic tests over a two-day period, each designed to reduce the uncertainty surrounding the... View Details
Keywords: Production; Service Delivery; Service Operations; Performance Improvement; Health Industry
Bohmer, Richard M.J. "A Pain in the Hip." Harvard Business School Case 604-012, September 2003. (Revised October 2010.)
- Profile
Ebru Dorman
Ebru Dorman (MBA 1999) is deputy CEO of the largest private health care provider in Turkey, focused on improving the patient experience. She is also working to introduce the “softer skills” into the primary school curriculum. View Details
- 01 Feb 2002
- News
If You're #1, Watch Out
and disks, and then to producers of chip-manufacturing technology, as each area in turn became the focus for innovation to improve performance. Old-school wisdom suggested that market leaders should "stick to their knitting" and outsource... View Details
- 20 Oct 2016
- News
Smart Moves
purchaser, rather than the generator, of roadway data. The early days required a lot of evangelism, but in the past five years, most governments have begun seeing how much more effective we can be.” Turning government agencies into customers has also helped INRIX... View Details
Kenneth T. Wessner
maintenance and home healthcare business lines. Wessner achieved such strong financial results that <i>Fortune</i> named ServiceMaster the best performing service business over a ten-year period... View Details
Keywords: Services
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: Can "lean" productions methods improve View Details
- Profile
Jackie Burgos
League Baseball, a summer analyst role with Goldman Sachs where she improved her quantitative skills, and most importantly, a position at Home Box Office (HBO) where she “found what makes me come alive:... View Details
William C. Procter
Under Procter's guidance, P&G grew out of its mid-western roots as a soap producer into a national consumer goods conglomerate. Procter was responsible for the creation of many famous brands, including Crisco shortening, but also played a large role in View Details
Keywords: Personal Care & Home Products
- 01 Jun 2015
- News
Leadership on a Global Stage
When the inaugural West Point All-Academies Asia Summit opens in Singapore on June 25, Ray Jefferson (MBA 2000) will celebrate a personal moment of triumph. For the Summit’s point man, this first-ever gathering in Asia for graduates of all of the US View Details
Keywords: Robert S. Benchley
O. Wayne Rollins
In 1964, Rollins completed what is believed to be the first leveraged buy-out in business history through the acquisition of Orkin Exterminating Company. Through a number of acquisitions, he parlayed this initial company into one of the world’s largest and most... View Details
Keywords: Services
- 09 Jan 2020
- News
Your Whole Self
why real improvement requires a holistic approach, not just a lifestyle hack. READ MORE April: Amy, thank you so much for joining us today to discuss your newest book, The Leader You Want to Be. Early in the book you introduce us to two... View Details
Leonard A. Lauder
stellar financial results while successfully launching a series of new products. His attention to detail, focus on quality, and personal service have become standards for the company and its employees. View Details
Keywords: Personal Care & Home Products
- 01 Sep 2011
- News
Water for Life
the concession. Why does Manila Water support the development of local small enterprises? We believe that as the biggest water and wastewater service provider in the Philippines, we have a major role to play in our country’s economic... View Details
- 01 Feb 2001
- News
HBSi Combines HBS Content with State-of-the-Art Technology
who will serve as chief content officer and chairman of HBSi. "We believe that through the power of HBSi's custom education approach, we can help nurture an accomplished and influential group of managers and leaders who seek to improve... View Details
- 02 Sep 2019
- What Do You Think?
Are Overlooked Forces Shielding the US from Severe Economic Downturns?
peterhowell Summing Up: Is the Current US Economic Expansion Primarily in the Hands of the Fed? New applications of technology and the expansion of the service economy may contribute to prolonged economic expansion. But they represent... View Details