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- All HBS Web
(3,769)
- People (13)
- News (887)
- Research (1,997)
- Events (33)
- Multimedia (3)
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- 13 Oct 2015
- First Look
October 13, 2015
to the customer over time. Customer relationships become continuous and open-ended, service becomes more efficient and proactive, and new business models are enabled. The rich data on location and environment that products provide take... View Details
- 07 Aug 2007
- First Look
First Look: August 7, 2007
commencing approximately two years down the road. In the new hiring regime for federal judicial law clerks, by contrast, judges are exhorted to follow a set of start dates for considering and hiring applicants during the fall of the third year of law school. Using the... View Details
Keywords: Martha Lagace
- 23 Mar 2003
- Research & Ideas
AIDS in Africa—What’s the Solution?
On a continent with many challenges to development, no issue is more pressing in Africa than the heavy toll of the AIDS epidemic. In addition to the staggering costs in terms of social upheaval and human suffering, AIDS cuts down workers... View Details
Keywords: by Julie Jette
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
arises from an ethical imperative that falls on the shoulders of the individuals that lead it. In addition to this tradition, in the 1990s there emerged a new vision regarding the role of private companies in society, by a new View Details
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
domestic bank operating in more than 20 states from 2002 to 2006. In addition to proving what earlier models only hinted at—that new challengers offering high levels of service can siphon off the best... View Details
Keywords: by Julia Hanna
- 20 Oct 2015
- First Look
October 20, 2015
Gujarati-speaking Indians are 108 times more likely to manage motels. We develop a model of social interactions where non-work relationships facilitate the acquisition of sector-specific skills. The resulting scale economies View Details
Keywords: Sean Silverthorne
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
processes that cut across companies and may involve multiple systems. 51 Both of these approaches have proved productive for manufacturing firms. Multi-partner Integration In addition to enabling rich point-to-point links, the Internet is... View Details
Keywords: by Andrew McAfee
- 20 Feb 2008
- First Look
First Look: February 20, 2008
growth of a company. Not surprisingly, firms spend billions of dollars on marketing. Given these large investments, marketing managers have the responsibility to optimally allocate these resources and demonstrate that these investments View Details
Keywords: Martha Lagace
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
performance. That initially led managers inside both companies to resist devoting scarce resources to developing those technologies because their lead customers were saying they wanted additional performance features, not fewer. But... View Details
- 01 Feb 2011
- First Look
First Look: Feb. 1
propose a general mechanism of partner choice, "screening," that is similar to the economic theory of mechanism design. Imposing the appropriate costs and rewards may induce the informed individuals to screen themselves... View Details
- 09 Dec 2015
- Research Event
When Hosts Attack: The Competitive Threat of Online Platforms
innovations before bringing them to market. The general lesson for any company that depends on distribution partners: Be wary. As Zhu told the audience at Future Assembly: “Before you build your business View Details
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
through the cracks.” Fixing By Walking Around The program the researchers tested was modeled on Allan Frankel's "Leadership WalkRounds," which has been shown to improve safety in various medical facilities. His hypothesis was that... View Details
Keywords: by Paul Guttry
- 14 Jul 2015
- First Look
First Look: July 14, 2015
needs of all relevant stakeholders. The original Beer et al. model remains a valuable guide to the next 30 years of HRM. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49360 Forthcoming Innovation Policy and the Economy... View Details
Keywords: Sean Silverthorne
- 10 Feb 2015
- First Look
First Look: February 10
systematic is going on. It must have purpose; all the vigorous uploading, posting, commenting, and sharing must be generating results. We claim that the new order is, in fact, rule-governed, and the rules are the rules of play.... View Details
Keywords: Sean Silverthorne
- 05 Nov 2024
- Research & Ideas
AI Can Help Leaders Communicate, But Can't Make Employees Listen
and mistakes and abbreviations the CEO uses,” Choudhury says. “What that tells us, generally, is that at least technologically, we can create a writing bot for any one of us.” Illustrations by Ariana Cohen-Halberstam using images View Details
- 05 Apr 2010
- Research & Ideas
HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing
butter: the paper book. First it was Books on Tape, followed by books on phones, and then the king of business model killers, Amazon.com's Kindle. “Traditional trade book publishers are scared.” Now the iPad, with its magnificent color... View Details
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
Dean's youthful Internet backing failed to generate enough votes at the polls. In the recent New Hampshire primary, Hillary Clinton's surprise win is attributable in part to her superior grassroots organizing there—the political... View Details
Keywords: by Sean Silverthorne
- 03 Oct 2005
- What Do You Think?
What’s the Future of Globally Organized Labor?
is doubtful that globally organized labor will be able to achieve the same purposes that have motivated unions on a national basis because "the purpose of most unions is 'the greater good' and generally not that of individual... View Details
Keywords: by James Heskett
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
several of these relationships in depth. An electrical parts distributor for General Electric, they observed, initially adhered closely to its informal agreement with the company, but eventually provided View Details
Keywords: by Peter K. Jacobs
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
characterizes the U.S. model of management as focused on immediate outcomes and results and generally accustomed to having its way. But it has an added feature that enables it to remain powerful even as it... View Details
Keywords: by Garry Emmons