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  • Person Page

Read excerpts from DENIAL

By: Richard S. Tedlow

The Edifice Complex: Denial at Sears

Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)

 

From Denial: Why Business... View Details

  • 09 Apr 2019
  • News

Finding a Fix for Food Allergies

for EAT; Kelly and Andrew Mulderry (both MBA 2000),who helped network; Michael Weinbach (MBA 2000), who hosted a panel for more than 3,000 employees at JP Morgan; and Wynee Sade (MBA 2000). “It was one after another after another,” says... View Details
Keywords: Jill Radsken
  • 18 Dec 2012
  • First Look

First Look: December 18

Quarterly (forthcoming) Abstract Socialization theory has focused on enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity... View Details
Keywords: Carmen Nobel
  • Web

Video Clips & Discussion Questions - Creating Emerging Markets

created a bureaucratic gridlock. Sir Fazle Hasan Abed Sir Fazle Hasan Abed Founder of BRAC, explains how he was approached by politicians in Bangladesh asking him to influence the votes of employees and how he refused to do so. Questions... View Details
  • 04 Jan 2021
  • Blog Post

Bringing the Lessons of 2020 into 2021

together to recruit and retain talent within your organization utilizing the important tools, strategies, and resources that make an impact. We are grateful you are part of our community, and it’s an honor to be part of yours. Take Actionable Steps Towards Racial and... View Details
Keywords: All Industries
  • March 2001 (Revised September 2002)
  • Case

Merck Latin America (C): Brazil

By: Michael Beer and James Weber
Examines Merck's change effort in Brazil from the perspective of the local employees. View Details
Keywords: Change Management; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Employees; Operations; Perspective; Pharmaceutical Industry; Brazil
Related
  • April 2017
  • Teaching Plan

An Intern's Dilemma (A) and (B)

By: Sandra J. Sucher
Teaching Plan for HBS Nos. 316-128 and 316-129. View Details
Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence
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  • October 1997 (Revised March 1998)
  • Case

Appalachian Mountain Club: Transforming Governance

By: Walter J. Salmon and Jaan Elias
Starting in 1988, the Appalachian Mountain Club (AMC) began a controversial transformation in management and governance. For its first 112 years, the AMC's structure had resembled that of a country club--volunteer leaders directed the club's operations and its small,... View Details
Keywords: Budgets and Budgeting; Transformation; Corporate Governance; Employee Relationship Management; Recruitment; Leading Change; Organizational Culture; Labor and Management Relations; Nonprofit Organizations; Education Industry; Entertainment and Recreation Industry
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  • 02 Feb 2007
  • What Do You Think?

Is There Too Little “Know Why” In Business?

personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
  • Web

Online Transforming Customer Experiences Course | HBS Online

Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver... View Details
  • 18 Jun 2014
  • Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

products and services but don't innovate. "That (assumption) made him crazy," Hill says. "He said 'We can and will compete that way.' " Nayar focused on changing the organization from within, starting by empowering employees. In 2005, he told a team of 30-something... View Details
Keywords: by Kim Girard
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • May 2022
  • Article

When Harry Fired Sally: The Double Standard in Punishing Misconduct

By: Mark Egan, Gregor Matvos and Amit Seru
We examine gender differences in misconduct punishment in the financial advisory industry. We find evidence of a “gender punishment gap”: following an incident of misconduct, female advisers are 20% more likely to lose their jobs and 30% less likely to find new jobs... View Details
Keywords: Financial Advisers; Brokers; Gender Discrimination; Consumer Finance; Financial Misconduct And Fraud; FINRA; Financial Institutions; Employees; Crime and Corruption; Gender; Prejudice and Bias; Personal Finance; Financial Services Industry
Related
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

to illegally hack into the phones of select individuals. That these hackers seem not to be News of the World employees illustrates the Russian nesting doll model, which contains the seeds of moral hazard, since it allows for the... View Details
Keywords: by Staff; Journalism & News; Publishing
  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

personal computing and the power of the Internet. CEO Jack Welch responded with his typical high-energy enthusiasm. After seeking out a young mentor in the organization to help him learn, he “suggested” that his senior colleagues find fellow View Details
Keywords: by James Heskett
  • 01 Oct 2002
  • News

Thinking Outside the Centerfold

shop” (Adweek, January 28, 2002). With annual billings of $225 million and some 160 employees working in Miami and a new Los Angeles office, CPB is now garnering plenty of attention. But CPB had shown indications a few years earlier that... View Details
  • 01 May 2020
  • In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change.  We asked faculty members affiliated with the Business and Environment Initiative at... View Details
Keywords: by Danielle Kost
  • 01 Dec 2004
  • News

Ideas: Books

global alliances and networks, and internationalization. Deep Smarts by Dorothy Leonard and Walter Swap (Harvard Business School Press) Each time an employee leaves a firm, an asset most valuable to its future is lost: the know-how that... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 25 Feb 2020
  • News

Profits and Purpose

but Mark Kramer and Michael Porter had a whole course focused on the issue, and the students said, “Would it really make a difference?” The problems we face are so big that even if every corporation in the world cleaned up its own act and paid its own View Details
Keywords: Jen McFarland Flint
  • 04 Sep 2019
  • News

In My Humble Opinion: Status Update

employees to more than 1,000, while its community of users expanded from 300 million to more than a billion. Despite the big-picture scope and pace of her latest role, Levine still finds time to enjoy the small, user-generated moments... View Details
Keywords: Julia Hanna