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Show Results For
- All HBS Web
(2,182)
- News (417)
- Research (1,468)
- Events (1)
- Multimedia (6)
- Faculty Publications (643)
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details
- 22 Feb 2010
- Op-Ed
Tragedy at Toyota: How Not to Lead in Crisis
mid-1980s, Johnson & Johnson CEO Jim Burke understood his company credo challenged him to put the needs of customers first. Although J&J was not responsible for these problems, Burke nevertheless recalled every Tylenol product... View Details
- Web
Designing Tech Ventures - Course Catalog
HBS Course Catalog Designing Tech Ventures Course Number 5240 Professor of Engineering Robert Howe Senior Lecturer Tom Clay Fall; Q1Q2; 3.0 credits Course Description Launching a successful startup requires a business model that defines the venture’s View Details
- 01 Mar 2003
- News
Books
Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study... View Details
- Profile
Inessa Lurye
need to make, from process reforms to new team structures. HBS' overall insights on change management have helped me understand team dynamics and personal motivations, and how these play into the success of our company." Customer... View Details
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
Mexico City revealed significant cultural differences. “Colgate wanted to better understand teens’ values and opinions,” says Franklin. “One question we asked involved heroes. Almost all said their parents were their heroes because they... View Details
- 01 Dec 2008
- News
Designing Change
Stecker. “Muzak has a huge music library, and many employees came to the company because they love music. Making music an integral, daily aspect of company culture enabled employees to better deliver on their goal of creating value for... View Details
Keywords: Julia Hanna
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
what I’m doing today, but the culture at Northwest Cascade really suits me. We are a company that is focused on human waste. Among other things, we install septic systems and sewer lines, lease portable toilets, and manufacture and clean septic tanks. Our company View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead... View Details
Keywords: Sean Silverthorne
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
product line within Xerox. He had the support of Xerox's chief executive officer, David Kearns, for establishing the new internal structure. This structure would work much like an internal venture capital firm. Xerox would exploit Adams's skills in obtaining View Details
Keywords: by Henry Chesbrough
- 26 Feb 2001
- Research & Ideas
Evolving for Success [Part One]
proposition and were creating value for customers. That's my definition of success. They operated more like communities offline in order to help create communities online. The online communities were View Details
Keywords: by Staff
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
- 07 Oct 2024
- Research & Ideas
Election 2024: Why Demographics Won't Predict the Next President
These candidates are trying to adjust to what the voters care about.” You Might Also Like: Election 2024: What's at Stake for Business and the Workplace? Do Social Movements Sway Voters? Not Really, Except for One Is It Even Possible to Dam the Flow of Misleading... View Details
Keywords: by Jay Fitzgerald
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
many patients as possible. Rewards for quality and value creation are rare, if at all present, in physician compensation plans. As time previously devoted to compiling EMR documentation becomes available, institutions may increase their... View Details
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
services. Features that are not valued and therefore are not used. Decreasing price premiums for innovations that historically created value. An overserved customer will say, "Sure, I will take the next... View Details
- 01 Mar 2025
- News
Forward Thinking
There was a time when human activity in outer space was a highly centralized, government-led endeavor, says Professor and Senior Associate Dean Matthew Weinzierl. But that era has passed: Over the past two decades, a calcified space bureaucracy has given way to a... View Details
- Web
Strategy for Entrepreneurs - Course Catalog
inspiration strikes, and you write down an exciting startup idea on a napkin, you don’t know if it will work, and you don’t know how much value it will generate. Strategy for Entrepreneurs (SfE) will teach you how to effectively learn... View Details
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Alumni Books The Boat House Café: Book One of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press LLP) A novel set on Martha’s Vineyard. Buffoonery on Woodhouse Avenue by Bob Garland (PMD 20, 1970) (Gabbrolandbooks) The fourth in a series of humorous novels.... View Details
- 24 Jul 2000
- Research & Ideas
Global Brands: Connecting With Consumers Across Boundaries
"They are like personalities," whose strength is their consistency of quality and service. "They are the source of a reputation that customers can trust," added Jeanette Sarkisian Wagner (HBS AMP '90), vice chairman of... View Details
Keywords: by James E. Aisner
- 11 May 2017
- Blog Post
Why We Recruit: Microsoft
“empowering every person and organization on the planet to achieve more,” really captures the essence of Microsoft. We are customer obsessed, data driven, and always encouraged to have a growth mindset. What recruiting tactics have you... View Details
Keywords: Technology