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  • 07 Apr 2014
  • Research & Ideas

Negotiation and All That Jazz

they are going to express when their turn comes." During those times, the supporting musician "comps"—or complements—the soloist's tune, a concept Wheeler finds equally applicable to negotiation. "When the other person is speaking, you... View Details
Keywords: by Michael Blanding
  • 13 Nov 2000
  • Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

problems arise from distortions in the way information is collected," as well as from poor statistical methods." Application and use problems arise from corporate risk aversion and the difficulties people have in recognizing... View Details
Keywords: by Laurie Joan Aron
  • 21 May 2013
  • First Look

First Look: May 21

systems and demonstrate its application to a large sample of software releases. Our methodology is based upon network graphs and allows us to identify and define three fundamental architectural patterns, which we call core-periphery,... View Details
Keywords: Sean Silverthorne
  • 22 Aug 2011
  • Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

working hard didn't increase their number of hours; and lower-skilled workers didn't work more at all. The application of formal cash incentives worked in a different way than the sorting effect. The absolute effect of cash incentives was... View Details
Keywords: by Michael Blanding
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

and Brooke Barton, 309-320. John Wiley & Sons, Inc., 2007 Abstract After thirty years of development, commercial microfinance in the developing world—the provision of financial services to low income populations on a financially-sustainable basis—is an example with... View Details
Keywords: Martha Lagace
  • 03 Feb 2015
  • First Look

First Look: February 3

databases). We also show that it reveals the main "flow of control" within the architecture, as denoted by the classification of components into Core, Peripheral, Shared, and Control elements. We analyze the cost of change for a subset of software View Details
Keywords: Sean Silverthorne
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

to a variety of services, establish online reputation, and—eventually—find broader application in the physical world, such as for event ticketing. And major media and collectibles franchises will start moving into the NFT space—Pokémon... View Details
Keywords: by HBS News
  • 29 May 2001
  • Research & Ideas

Howard Stevenson on the Lessons of the Internet Era

something," and identify ways to change the business. Also on the technology front, Stevenson urged companies to consider using hosting services and application service providers to manage non-mission-critical applications, and to... View Details
Keywords: by Sean Silverthorne
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

myth because successful application of loyalty systems by retailers goes beyond tiered rewards—they offer individually tailored rewards. Tiered reward systems create some form of stratified shopper segmentation—a shopper belongs to the... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

iPhoto, etc., and become more of a service and software digital home application company. The strategy going forward is going to be more like a consumer electronics company, making hardware and software, rather than being a computer... View Details
Keywords: by Sean Silverthorne
  • May 2024
  • Supplement

gWorks (A)

By: Richard S. Ruback and Royce Yudkoff
In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Talent and Talent Management; Customer Relationship Management; Technology Adoption; Information Infrastructure; Digital Platforms; Growth Management; Applications and Software; Risk and Uncertainty; Technology Industry; United States
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Ruback, Richard S., and Royce Yudkoff. "gWorks (A)." Harvard Business School Multimedia/Video Supplement 224-721, May 2024.
  • 02 Jan 2019
  • What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

application of their work. One could argue that a field of activity of this importance warrants a cabinet position alongside Transportation, Energy, Agriculture, and Commerce. Compare this to what appear to be faster-moving achievements... View Details
Keywords: by James Heskett; Technology
  • 07 Jul 2014
  • Research & Ideas

Banning Big-box Stores Can Hurt Local Retailers

reduction in applications for retail superstore construction. There was a big decrease in the average size of stores that belonged to large retail chains, such as Tesco or Asda, a British subsidiary of Walmart. Yet large retail chains... View Details
Keywords: by Carmen Nobel; Retail
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments methods. Nuti envisioned a world in which consumers would use NCR hardware or View Details
Keywords: Sean Silverthorne
  • June 1992 (Revised March 2006)
  • Case

Concordia Casting Company

By: F. Warren McFarlan
Describes five years of development in a centralized data processing activity serving a highly decentralized corporation. Data processing manager discovers that a major software system conversion is a full year behind schedule, and subsequently makes several managerial... View Details
Keywords: Analytics and Data Science; Applications and Software; System; Information Technology; Change Management; Organizational Change and Adaptation; Leadership Style; Leading Change; Human Resources; Conflict and Resolution; Supply Chain Management; Accounting; Auto Industry
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McFarlan, F. Warren. "Concordia Casting Company." Harvard Business School Case 192-151, June 1992. (Revised March 2006.)
  • 17 Jul 2018
  • First Look

New Research and Ideas, July 17, 2018

thought-leadership position because of a failure to recognize the synergistic interplay between knowledge application and knowledge creation. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54696 Harvard Business... View Details
Keywords: Dina Gerdeman
  • 23 May 2016
  • Research & Ideas

A Little Understanding Motivates Copyright Abusers to Pay Up

holders, but also applicable to many disputes involving small amounts. The customary approach When a digital image infringement by businesses is identified, the typical approach used by copyright owners is to send infringers a... View Details
Keywords: by Michael Blanding; Media & Broadcasting; Publishing
  • 05 Nov 2014
  • What Do You Think?

Are We Entering an Era of Neuromanagement?

contribute to decision theory and management. Their work most applicable to business, however, was often overshadowed by that of economists. But as the assumptions of rational behavior and "perfect information" that formed the... View Details
Keywords: by James Heskett
  • 21 Jul 2014
  • Research & Ideas

Is a Gap in Small-Business Credit Holding Back the American Economy?

Protection Bureau with requiring banks to collect and maintain certain data in connection with credit applications made by women- or minority-owned businesses and small businesses.) However, the information that exists paints a troubling... View Details
Keywords: by Karen Mills; Manufacturing
  • 03 Jun 2014
  • First Look

First Look: June 3

looks to build a mobile technology product development team by executing an "acquisition-hire" (i.e., "acqui-hire") to acquire New York City-based start-up Stamped, a mobile application company launched by former... View Details
Keywords: Sean Silverthorne
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