reflection - Publications - Faculty & Research

25 Oct 2012
Research & Ideas

Developing the Global Leader

by how well the diversity of its leadership reflects the diversity of its customer base and how well that leadership can leverage the skills of teams working around the world," he says, adding that Medtronic's CEO is Omar Ishrak, a... View Details

Keywords: by Julia Hanna

09 Jun 2015
First Look

First Look: June 9, 2015

Responsibility Esko Aho was mandated to develop a "Nokia way" to implement the restructuring that would reflect the company's values and allow them to maintain morale and commitment among the employees who would eventually lose... View Details

Keywords: Sean Silverthorne

11 Jul 2012
Research & Ideas

The Future of Boards

people we knew who we thought were experienced members of boards and would tell it like it is. I think we succeeded. They were pretty candid. It was close enough to the 2008 financial crisis that a lot of them were still shaken up. They were View Details

Keywords: by Julia Hanna

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

complain that MBAs don't understand the practice of leadership or have sufficient awareness of their impact on others. Reflecting on these findings, Garvin concluded, "Business as usual isn't good enough." The Ford Foundation... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

30 May 2000
Research & Ideas

Market Makers Bid for Success

of great experience managing a couple billion dollars in revenue and 1,500 salespeople. Our VP of engineering and our CFO are also like that. It makes a huge difference, because you can't have people going through this the first time—you need the bench strength.... View Details

Keywords: by Staff; Web Services; Technology

08 Aug 2016
Lessons from the Classroom

Panic Management: Keep Your Eyes on the Road

actually the moment that got me to reflect on how the world was changing, [including] the world sitting in front of me in classrooms,” said Margolis, the James Dinan and Elizabeth Miller Professor of Business Administration at Harvard... View Details

Keywords: by Dina Gerdeman

14 Mar 2011
Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details

Keywords: by Carmen Nobel

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

organization, and the role of the IS manager was to integrate them in support of the business's transaction processes. Then around 1980 we started to see the emergence of the microcomputer; for the next fifteen years or so, DIS reflected... View Details

Keywords: by Staff

22 Jan 2019
First Look

New Research and Ideas, January 22, 2019

primarily service providers. SC industries, especially traded services, have higher average wages than B2C industries. The supply chain economy also has a higher degree of innovative capacity as reflected by a much larger intensity of... View Details

Keywords: Dina Gerdeman

06 Feb 2007
First Look

First Look: February 6, 2007

questions to reflect the corporate perspective, especially when large sums of money are involved and conditions are highly uncertain; and create a new context that allows top executives to circumvent the regular resource allocation... View Details

Keywords: Martha Lagace

27 Nov 2006
Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

company's level of productivity (number of barrels), efficiency (cost per barrel), and reliability (production "up" time) came to exceed the industry's previous benchmark. Two of the company's newer platforms had been designed from the start to View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

02 Sep 2019
What Do You Think?

Are Overlooked Forces Shielding the US from Severe Economic Downturns?

institutions. As a result, over the years, Columbus has been practically recession proof. It is a reflection of the fact that the US gross domestic product devoted to services has risen from 42 percent in 1950 to 62 percent today.... View Details

Keywords: by James Heskett; Service

04 Mar 2002
What Do You Think?

Why the Bull Market in Leadership Books?

the bull market last? No. Will it create a market for new ideas, some of which will stick ...? Absolutely." These comments provoke several questions. As leaders, do we need to plan more time for reflection on what we do? Are we... View Details

Keywords: by James Heskett

04 Dec 2012
Research & Ideas

Book Excerpt: Harder Than I Thought

the book is a sequel to their 2009 work The Adventures of an IT Leader "We hope that this book inspires reflection and makes a contribution to developing our knowledge about CEO leadership in ways that can help us meet the needs of the... View Details

Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace

07 Sep 2007
What Do You Think?

Are Elite Business Schools Fostering the Deprofessionalization of Management?

management by building more value in their alumni networks than in their curricula and teaching. 2) Business school curricula, if not always their teaching, reflect the demands of the market. This is or is not appropriate, but not... View Details

Keywords: by Jim Heskett

20 Mar 2007
First Look

First Look: March 20, 2007

relies heavily on foreign debt. Access to such debt is suddenly curtailed when there is a downturn in market sentiment regarding the Icelandic economy as a whole. Students will reflect on the essential elements of a communications... View Details

Keywords: Martha Lagace

07 Oct 2002
Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

organization through the actions and the silence of leadership. Not only can ethics be taught, it is being taught every time people watch what you do and what you don't do. The issue is not whether ethics can be taught, it's whether the ethics we're teaching through... View Details

Keywords: by Harvard Management Update

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

response unit than with attending to customers' real needs. "The more complex the IT, the less calls are able to be handled by the VRU, resulting in customers bailing out and choosing to deal directly with an agent," Frei, Evenson and Harker write. All... View Details

Keywords: by Martha Lagace; Service; Financial Services

25 Jun 2014
Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

first job. "We are talking about the 'knowing-doing gap,'" says MacCormack. "The very first time you put theory into practice, you learn all the challenges associated with applying the theory. We wanted to add a course that would require students to... View Details

Keywords: by Michael Blanding; Education

21 May 2020
Research & Ideas

Fighting the COVID Blues: Advice from Business Research

point that is likely to forever change us, as did the assassination of President John F. Kennedy and the terrorist attacks on September 11, 2001. Brooks suggests using this period as an opportunity to take stock of your own life. Does your work View Details

Keywords: by Dina Gerdeman and Danielle Kost

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