professional service firms - Publications - Faculty & Research

Rosabeth M. Kanter

Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

Web

Research - Global

customized soil nutrient management advisory service in India. As a methodological contribution, we examine whether and in which settings satellite measurements may be effective at estimating both agricultural yields and treatment... July... View Details

26 Jul 2011
First Look

First Look: July 26

firms must understand how changes in service affect customer demand. Supplier reliability tracking is a process whereby customers use past supplier performance to build beliefs about supplier capabilities... View Details

Keywords: Sean Silverthorne

Web

Organizational Behavior - Faculty & Research

Harvard Business Review Joy, along with achievement and meaningfulness, is one of the three keys to a satisfying life. Yet it’s the missing piece for many ambitious individuals, the authors found after examining data on how nearly 2,000 View Details

August 2007 (Revised September 2008)
Case

Baker & McKenzie (A): A New Framework for Talent Management

By: Boris Groysberg and Eliot Sherman

Describes the process by which the largest law firm in the world developed a unique framework for personnel management. In 2004, John Conroy is about to take the reigns as the leader of Baker and McKenzie, the largest law firm in the world by employees, with offices in... View Details

Keywords: Talent and Talent Management; Framework; Cross-Cultural and Cross-Border Issues; Retention; Management Analysis, Tools, and Techniques; Adoption; Legal Services Industry

Citation

Educators

Purchase

09 Nov 2023
Blog Post

The No. 1 Character Trait You Will Need to Succeed in Business

of FrameBridge. You need to decide whether to expand into a market your business knows almost nothing about or stick with providing a service that you know will eventually become obsolete. This choice echoes the challenges tackled by John... View Details

December 2020
Case

XP: Dual Track Financing Alternatives

By: Marco Di Maggio, Pedro Levindo and Carla Larangeira

XP, an investment platform, was on the verge of defining whether to do an IPO or selling off a majority stake to Itaú Unibanco, Brazil´s largest financial conglomerate. Under the leadership of Guilherme Benchimol, XP´s co-founder and CEO, XP had risen to become the... View Details

Keywords: Financing Decisions; Expansion; Decision Choices and Conditions; Latin America; Brazil

Citation

Educators

Purchase

26 Sep 2023
Book

Digital Strategy: A Handbook for Managing a Moving Target

operating in a traditional physical infrastructure. For instance, the China-based firm Alibaba has spawned a massive shift from wholesale to consumer markets, as well as in financial services by operating... View Details

Keywords: by Dina Gerdeman; Information Technology; Technology

01 Sep 2023
News

Money Does Grow on (Family) Trees

on his land. Kearns has documented it all. “Genealogy is an opportunity to uncover, be inspired by, and share stories of all people,” says Kearns, a marketing director for Amazon Web Services and board member of the nonprofit National... View Details

Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

Teaching Interest

Strategy and Technology

By: Andy Wu

The Strategy and Technology elective course explores the unique aspects of creating effective strategies for technology-intensive businesses.

What strategies win in markets with network effects?
How can technology be... View Details

22 May 2019
Blog Post

What is FIELD Global Immersion?

Global Partner (GP) company in one of 16 cities that has a product or service challenge they would like the team to address with their local consumers. The course culminates in a one-week Immersion at the end of the semester, at which... View Details

May 2013
Article

The Stock Selection and Performance of Buy-Side Analysts

By: Boris Groysberg, Paul Healy, George Serafeim and Devin Shanthikumar

Prior research on equity analysts focuses almost exclusively on those employed by sell-side investment banks and brokerage houses. Yet investment firms undertake their own buy-side research and their analysts face different stock selection and recommendation incentives... View Details

Keywords: Buy-side Analysts; Sell-side Analysts; Stock Recommendations; Recommendation Optimism; Recommendation Performance; Investment Recommendations; Conflicts Of Interest; Financial Markets; Financial Institutions; Financial Services Industry; United States

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

services. Firms whose customer demand for their core products and services has decreased need to find new customers for new products and services in segments experiencing steep... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Service; Service

12 Mar 2015
Working Paper Summaries

What Courses Should Law Students Take? Harvard’s Largest Employers Weigh In

Keywords: by John C. Coates, Jesse M. Fried & Kathryn E. Spier; Legal Services; Legal Services

August 1995
Case

Hutton Branch Manager (D)

By: Lynn S. Paine and Jane Palley Katz

Describes the actions taken by E.F.Hutton management in response to the Bell Report, a study prepared by former Attorney General Griffin Bell and his law firm after Hutton pleaded guilty to 2,000 counts of mail and wire fraud in connection with its cash management... View Details

Keywords: Legal Liability; Crime and Corruption; Moral Sensibility; Acquisition; Decisions; Business or Company Management; Financial Services Industry

Citation

Find at Harvard

Web

Middle East & North Africa - Global

an information session in Istanbul. The event opened with welcome remarks from Yasemin Çağlar, followed by a keynote speech by Alper Gökgöz (MBA 2010), CEO of ING Türkiye, who shared inspiring insights from his personal and professional... View Details

April 1997 (Revised July 1997)
Case

KPMG Peat Marwick U.S.: One Giant Brain

Demonstrates how organizations can move toward creation of processes and information technology infrastructures for effective knowledge management in order to enhance performance and productivity. More specifically, describes the knowledge management strategy of KPMG... View Details

Keywords: Internet; Information Technology; Knowledge Management; Service Industry; Service Industry; United States

Citation

Educators

Purchase

Forthcoming
Article

Public Disclosure of Private Meetings: Does Observing Peers’ Information Acquisition Affect Analysts’ Attention Allocation?

By: Yi Ru, Ronghuo Zheng and Yuan Zou

We investigate the impact of observing peers’ information acquisition on financial analysts’ allocation of attention. Using the timely disclosure mandate by the Shenzhen Stock Exchange as a setting, we find that, shortly after analysts observe that a firm has been... View Details

Keywords: Corporate Disclosure; Information; Financial Institutions; Accounting; Financial Markets; Financial Services Industry; China

06 Mar 2012
First Look

First Look: March 6

residential real estate and away from more productive investments. Third, the cost of professional investment management is too high, which drains talent from other industries. The financial sector could promote the health and... View Details

Keywords: Sean Silverthorne

Research Summary

THEME #1: BUILDING CAPABILITIES THROUGH TEAM FAMILIARITY

Are organizational capabilities simply the aggregation of individual skills and experience, or do they also depend on particular connections between individuals developed through prior work experience? Since a capability consists of the accumulated... View Details

Publications

Publications

Show Results For

Show Results For

Rosabeth M. Kanter

Research - Global

First Look: July 26

Organizational Behavior - Faculty & Research

Baker & McKenzie (A): A New Framework for Talent Management

The No. 1 Character Trait You Will Need to Succeed in Business

XP: Dual Track Financing Alternatives

Digital Strategy: A Handbook for Managing a Moving Target

Money Does Grow on (Family) Trees

Strategy and Technology

What is FIELD Global Immersion?

The Stock Selection and Performance of Buy-Side Analysts

Your Customers Have Changed. Here's How to Engage Them Again.

What Courses Should Law Students Take? Harvard’s Largest Employers Weigh In

Hutton Branch Manager (D)

Middle East & North Africa - Global

KPMG Peat Marwick U.S.: One Giant Brain

Public Disclosure of Private Meetings: Does Observing Peers’ Information Acquisition Affect Analysts’ Attention Allocation?

First Look: March 6

THEME #1: BUILDING CAPABILITIES THROUGH TEAM FAMILIARITY