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- All HBS Web
(1,796)
- People (5)
- News (748)
- Research (983)
- Events (9)
- Multimedia (10)
- Faculty Publications (296)
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
experiments in which participants waited in virtual queues, revealed that waiting in last place diminishes wait satisfaction while increasing the probabilities of switching and abandoning queues. After controlling for other factors,... View Details
Keywords: Sean Silverthorne
- 17 Oct 2012
- Research & Ideas
America Needs a Manufacturing Renaissance
competitiveness of firms in one sector can have implications for the competitiveness of firms in another. Industries and the suppliers of capabilities to the industries need each other. Kill a critical industry, and the suppliers probably... View Details
- 10 Aug 2011
- Research & Ideas
HBS Faculty Views on Debt Crisis
and Poor's. Unfortunately, it won't do us much good. The damage has been done. This downgrade was probably bound to happen once Speaker Boehner and President Obama failed to agree on a "grand bargain" of $4 trillion in... View Details
Keywords: by Staff
- 11 May 2017
- News
Going with the Flow
her bachelor’s degree in 1983. Fisher spent five years at IBM, working with clients in health care, insurance, and defense. “I found I appreciated business in ways I never expected,” she says, “and probably have affected the health of... View Details
Keywords: Robert S. Benchley
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
competitive move would probably trigger retaliation from the attacked retailer, who would subsequently try to steal the focal retailer's loyal shoppers. It can easily be seen that such a strategy would punish all players, except the... View Details
- 06 Dec 2018
- News
Source Code
Picture a dog. The image you have in your mind probably has a long history. It likely started when you were very young and came across a dog for the first time: Maybe you pet the dog, maybe it licked your hand. You met a few other dogs,... View Details
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
opposed to merely setting direction. I probably should emphasize that leading from behind is not about abrogating responsibility. After all, the shepherd makes sure that the flock stays together. He uses his staff to nudge and prod if the... View Details
- 17 Aug 2011
- Research & Ideas
Protecting against the Pirates of Bollywood
cost? Yes, it probably would be worth it, she says. Should Hollywood sue Bollywood production houses to fight plagiarism? This bet can be a lost cause for American studios. After showing a couple of scenes of the Bollywood version of the... View Details
- 14 Jul 2009
- First Look
First Look: July 14
incentives to invent the research inputs in the first place. We study the effects of increases in the number of required inputs on innovation activity and optimal patent policy. We find that the probability of introducing the final... View Details
Keywords: Martha Lagace
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
you get customers to act in the best interests of the firm? Of my mantras, number one is: Your customer is probably your most powerful asset." To explain how certain companies jump to the head of the pack through good service, she... View Details
Keywords: by Martha Lagace
- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
probably represents about 2 percent of all companies—and these are way ahead of the curve. The idea was to get a glimpse at the most aggressive, leading-edge uses of technology and to get the longest experience that I could in some of... View Details
Keywords: by Staff
- 01 Sep 2006
- News
Street Singer
father was a commercial fisherman before retiring to manage his mother’s neighborhood tavern. “My parents were focused on education,” she recalls, “so the Catholic high school I attended, Bishop Kenny, was the aspiration in Jacksonville.” What her parents View Details
- 01 Mar 2010
- News
Money Matters
unique to India before iTrust launched. “It would have saved a lot of time and emotional energy,” he writes. The Upside of the Economic Downturn Given a choice, Agarwala and Varma probably would have kept their day jobs had they foreseen... View Details
- 05 May 2023
- News
Fail Better
globe. Steve Schwarzman: That was a disaster. And you know that was probably the most impactful investment we made in at least our first 10, 15 years in business because, you know, we basically wiped out our equity in our third... View Details
- 22 Nov 2016
- First Look
November 22, 2016
many issue areas, Indian gaming has probably generated the greatest amount of activity in recent years. In particular, the negotiations that led to the immense success of the Pequot gaming operation in Connecticut have become almost... View Details
Keywords: Sean Silverthorne
- 31 Jul 2015
- Research & Ideas
The Faculty Reader: Who is Reading What This Summer?
read several of Kazuo Ishiguro’s books and they always inspire me and continue to haunt me long after I’ve put them down. The Remains of the Day is about purpose and the legacy that you wish to leave, and it is probably still my favorite... View Details
- 23 Mar 2010
- First Look
First Look: March 23
United States. In recent years, however, this centralized approach to the collection and analysis of adverse events through doctor-initiated case reports has been superseded by innovative, though episodic, pharmacoepidemiological studies of large databases that... View Details
Keywords: Martha Lagace
- 26 Jan 2010
- First Look
First Look: Jan. 26
under Risk Authors:Eyal Ert and Ido Erev Abstract Five studies are presented that explore the assertion that losses loom larger than gains. The first two studies reveal equal sensitivity to gains and losses. For example, half of the participants preferred the gamble... View Details
Keywords: Martha Lagace
- 22 Jul 2008
- First Look
First Look: July 22, 2008
unlikely to appear in this western-located city. Probably many more tokens were issued in association with the Congo's important mines and plantations. This "Part I" article should serve as a start for the development of a... View Details
Keywords: Martha Lagace
- Web
Commencement 2012 Address | About
for being overly generous and letting people take advantage of him. He always smiled and responded that although his clients were richer as a result, they were probably slept less well because they had cheated him. Even at home, we’d see... View Details