Publications

June 2010
Teaching Note

Playing with Fire at Sittercity (A) (TN)

By: Noam T. Wasserman and Rachel Gordon

Note: This mini-Teaching Note was created to provide a brief overview of the teaching plan for this case. Please see the upcoming, fuller Teaching Note for an extensive overview of the underlying research, pedagogical approaches, and other teaching issues. View Details

Keywords: Internet and the Web; Service Delivery; Family Ownership; Problems and Challenges; Growth and Development Strategy; Expansion; Service Industry; Boston

09 Aug 2004
Research & Ideas

A Diagnostic for Disruptive Innovation

established market. Mapping a product's or service's delivery chain can identify opportunities where removing a link from the delivery chain will allow people to do for themselves what they previously had to... View Details

Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

20 May 2008
First Look

First Look: May 20, 2008

Abstract How do decisions made for tomorrow or two days in advance differ from decisions made for several days in the future? We use novel panel data from an online grocer to address this question. In general, we find that as the delay between order completion and... View Details

Keywords: Martha Lagace

August 1992
Case

Otis Pacific Asia Operations (A): National Challenges

By: Michael Y. Yoshino

Describes the elevator market and Otis's competitive position in four markets: Hong Kong, Malaysia, India, and Japan. The student is asked to evaluate the strategic and competitive challenges in each market, especially in light of strong Japanese competition across the... View Details

Keywords: Marketing Strategy; Network Effects; Problems and Challenges; Global Strategy; Goals and Objectives; Service Delivery; Competitive Advantage; Competition; Technology Industry; Manufacturing Industry; India; Japan; Malaysia; Hong Kong

16 Oct 2012
First Look

First Look: October 16

experiment finds that self-help peer groups are a powerful tool to increase savings (number of deposits grows 3.5-fold and average savings balance almost doubles). Conversely, a substantially higher interest rate has no effect on most participants. A second experiment... View Details

Keywords: Sean Silverthorne

03 Jul 2012
Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

present US health care delivery system—to keep the lid on costs. But as far as the individual mandate is concerned, it deserves economic conservatives' support, not their dissention. (This article originally appeared in the Huffington... View Details

Keywords: Re: Multiple Faculty; Health

23 Apr 2007
Research & Ideas

Are Great Teams Less Productive?

through better knowledge and understanding. To better understand this, I've conducted research in settings ranging from the front lines of healthcare delivery to the management boardroom. Through these studies, I have developed a... View Details

Keywords: by Sarah Jane Gilbert

19 Aug 2022
Blog Post

Climate Stories Episode #8: The Role of Solar and Wind Farming (and Other Tools) in the United States’ Clean Energy Future

increase of more than 3000 percent since 1984. And Diana is part of this growth. She started developing Concho Valley Solar near San Angelo, Texas, when she worked for Merit SI in 2018. The project began delivery of clean energy in June... View Details

20 Dec 2004
Research & Ideas

How an Order Views Your Company

none waits 5. Order selection and prioritization some waits 6. Scheduling none accepts delivery 7. Fulfillment none pays 8. Billing none negotiates Returns and claims some complains Postsales service none View Details

Keywords: by Sarah Jane Johnston

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

negotiating over price, quality and delivery terms, they divide that pie. Changing The Game The players in the value net continually seek to change the game to create and claim more value. While Ford and its suppliers work together to... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

February 2007 (Revised February 2007)
Case

Wikipedia (A)

By: Karim R. Lakhani and Andrew P. McAfee

Wikipedia has emerged as a robust model for content production by volunteers working asynchronously on the Internet with a unconventional model for distributed decision making. The "Articles for Deletion" process in Wikipedia provides unique insight into the inner... View Details

Keywords: Information Publishing; Information Management; Internet and the Web; Information Technology; Globalization; Service Delivery; Knowledge Sharing; Knowledge Management; Information Industry; Information Technology Industry

Web

Departments | Employment

the opportunity to be involved in all aspects of the delivery of the Doctoral Programs. Since doctoral students pursue individualized programs of study and research — some of which are offered jointly with Harvard’s Graduate School of... View Details

August 2000
Case

Project ACHIEVE - January 2000

By: H. Kent Bowen and Elizabeth Kind

Education services target public schools to assist the school with technology and services that will improve their communication with students, parents, and the community. There is also the goal of increasing scores of measured learning. How does a small company do... View Details

Keywords: Information Technology; Service Delivery; Learning; Interactive Communication; Measurement and Metrics; Performance Consistency; Business and Community Relations; Expansion; Technology Adoption; Education Industry